Suddenlink Communications

unknown

We use SuddenLink for our internet and cable. We discontinued our cable services because we don't watch tv. They came out and disconnected our cable and Internet. When we called to have it fixed it took them several days to come out. They were rude on the phone too and acted like it was all our fault and not theirs.

I have phone and internet thorough them, but I was having issues with random numbers calling my phone. I was told that bit would cost an additional $6 to put my number on a do not call list. Then I had a tech come out to upgrade my internet, and was given a morning time window between 8 and noon, the tech did not arrive until 6 that eve. I understand things happen, but updates would be nice!

I have ongoing monthly internet and telephone service with Suddenlink. The phone service is flawless and well-priced. The internet service is very reliable, typically even in bad weather. The service dept is where Suddenlink shines. Ever since I had satellite installed, I've had router issue - kept dumping me offline randomly. I tried everything the satellite company recommended repeatedly to no avail. Finally, in desperation, I called Suddenlink even though it was definitely an install issue related to the satellite, the Suddenlink service tech walked me through an intricate re-install. Works perfectly now! No charge for the tech call, and while I think the monthly fee is a little painful, the techs soothe the ache. Excellent customer service!