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I met with the owner on Wednesday, and he sold me on an amp, box, and sub. He told me the job would take approximately 3 hours. He then looked through his schedule book and scheduled the installation for Thursday at 11:00 am.
I brought my vehicle by at 10:45 am on Thursday. After not hearing ANYTHING from them after 5 hours, I called to check on the progress. I was told by the installer that he was "just finishing up the wiring" and that my vehicle would be ready within an hour, this was around 4:00 pm.
About 4:45 I received a call from the installer who told me that the "speaker box had not come in" and he hadn't installed anything except some wiring.
Why not tell me that you didn't have the parts in stock to do the job before I dropped off my vehicle? Why not tell me the truth when I called to check on the vehicle?
I understand things happen beyond our control, but being honest and looking for a mutual solution is a lot better than being deceitful and not owning up to your shortcomings.
To top it all off, when I got my vehicle back, it wreaked of cigarettes. The only explanation I got from the installer was "I don't do the ordering, Scot does." No apology, explanation, or anything. All he said was, "I'll have Scot (the owner)call you first thing in the morning", which did not happen.
I finally got a call from the owner late the following day. He gave no explanation of anything from the day before. He actually wanted me to drop my vehicle back off to them again. When I tried to bring up the problems of the prior day, he hung up on me.
I would highly recommend using someone other than Scot's Audio.
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