Long Run Plumbing

unknown

It went well.

It was covered by insurance. He stayed to make sure that we had water. He went out of his way.

I was hoping the problem was on the city side of my meter since the leak did not seem to affect the amount of water usage, but the city said it was my line leaking. Long Run assured me the leak was my responsibility and had to dig beneath the sidewalk to repair the line.  My only complaint about the job was the large mound of heavy clay-like dirt was left on the lawn because it would not fit back into the hole.  I was told that the workers had done the best they could to replace the dirt back into the hole and that the excess would 'dissolve and flatten' with time and rain.  Due to the heavy clay consistency of the dirt that did not happen, so I had to pay someone else to come and relocate the excess dirt to my flowerbed.  Since I live in an association, I could not leave the dirt piled up or the lawn service would not have been able to mow the grass in that area.

I have used Long Run Plumbing since the early 1980s and this is the only complaint I have ever had on either of my homes they have serviced during that time.  They have repaired toilets and water lines and replaced an attic hot water heater during those years, plus providing emergency service when stopped up lines backed up water into the bathrooms and flooded them.

See above.