I called them after researching them on the internet, they contacted me promptly set up a meeting, the young man that did the presentation was very friendly and professional he explained it all clearly he was very knowledgeable, placed the order and he told me when the windows would be made and that they would contact me to set up the installation, set up the installation date, they called when they were on the way when the crew showed up they did a Fantastic job the windows are awesome, they were on time and cleaned after themselves, very friendly and professional crew. I have ordered five (5) more windows from them and I have asked for the same crew and I expect the same results.Great company to deal with.Thank you Window World !!!

A's across the board for this company. Once our income tax money comes in, we will do the rest of the house, that's because we are so satisfied with them. They did what they had to do and didn't leave any messes. Windows are their thing, it was better than going thru a regular glass company for windows.

I am taking the time to report this because Low E, Argon filled, double insulated energy efficient windows can be ordered from Picou Supply for under $200 in 3' x 5' sizes (much much less for smaller windows) and come with their own lifetime warranty. Installation by a trust worthy carpenter would make more sense and could avoid an installation dilemma if problems are found. Also, a competent carpenter would secure the window better and probably caulk better. The Window World installation is to simply set the ordered window in the opening, secure with four (4) screws and then use caulking to hold it firmly. Do some homework and THINK before you jump into replacing windows.

I called to make an appointment to have someone come out to the house and look over what we are trying to do in the way of window replacements. The representative (Joseph Lockwood) arrived on time. He was very professional. He gave us a price for vinyl replacement windows. We are debating about whether to go with wood windows or vinyl, and Window World offers only vinyl. A wood-looking vinyl is available, and we will have to go to the showroom to see examples of it. The price for the wood-looking vinyl seemed unreasonably high, and it wasn't clear from the "color chips" how good the wood grain vinyl would look and how long it would stay in like-new condition.

The company representative came out promptly to measure my windows and give me a price. He also went over the tax credit for installing the energy efficient windows. They had an interest free finance plan which I took advantage of. I did not have to wait long for the job to begin. The installers were wonderful. They worked very quickly and neatly. They came as a crew and finished all windows in one day. I have 17 windows and could not believe they finished in such a short amount of time. They cleaned up after themselves. They had dropcloths to catch the glass from the old windows. Very friendly and polite. I have recommended them to friends and would use them again.

They never contacted me back after they gave the estimate. First they advertised a $189 and then when they came out and did the estimate, it was over $200 for a window. I felt that their price was high. They called me after I had someone come out to do the job, which was almost a month later. They taught me a lot about what to look for in windows. He knew his product and was professional.

I got the windows installed by them about four years ago and they did an excellent job. The doors were good but the installation was not that great because they had just started doing the doors. I tried calling them but they didn't get back to me for the follow ups. Their prices were excellent but they were not good with the follow ups.

Quick, professional service. Cleaned up after job.

These people are amazing! They came out for an estimate quickly, very professional, pointed out every feature right in front of us with a sample window, and we were sold! They ordered the windows which take a month to come in. A month to the day they called and set up the appointment for installation the very next day! Incredible! 2 men showed up and went to work. Within a matter of hours my windows were installed and the quality and beauty of them make it a fabulous experience to look out now! Thank you Window World!!

We contracted Window World to replace 6 windows and repair one rotted window sill. It took almost 2 months for them to get the custom windows from the manufacturer. They asked me to remove my window mounted air conditioning unit and any curtains or hangings, and move the furniture out of the way so they could work. They agreed to come out on Monday, so my father and I spent Father's Day removing the air conditioner. I took a vacation day from work to wait for them. No one showed up. I called several times and was told someone would call me back. No one ever did. Once, the receptionist hung up on me. No one ever called back. Finally, around 4 pm, I got in touch with someone named "Robert" who said that the installers could not come out that day. I could not take another day off of work, since it was hard enough to schedule vacation time on short notice, so he said that the job would be given to another crew and he promised that they would come out that evening. They never came. One day of vacation spent waiting in the 90 degree heat for no reason. At 7 pm someone called and said they could come out the next morning, at 7:30. They arrived at 6:45 the next morning and, in one hour, hastily installed 6 windows. The neighbors complained about the noise so early in the morning. They left glass and debris inside and outside the house. They claimed to know nothing about the window sill repair job they were contracted to do. After calling in to his supervisor, he said he would come back out at 4 that afternoon to repair the window sill. He never showed up. He never called. The next day, Wednesday, we called again and they promised to fix the window sill that day. They never showed up. They never called. It is Thursday and still no one has shown up to complete the contracted work. The window sill they have neglected to repair is the one that supports my Air Conditioning unit. For the last 4 days I have been without air conditioning in the 90+ degree heat, waiting for them to finish the job. It is miserable. My experience with Window World has been a series of broken promises and lies. Their customer service people are rude, unprofessional, and unsympathetic. They seem to not care about their customers at all. I would have been easier and cheaper to buy the windows from another company and install them myself, since all they did was pop out the old windows and stick in the new ones with a caulking gun.

Overall, the work was done fairly well. There was very little trash left from the old windows. The new windows are performing well.