Tri's A/C and Heating

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They were prompt and courteous.

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This was a terrible experience.  The entire process is still not finished and it's been over a month!  On the first visit, they told me the drain was not clogged and they needed to clean the unit.  They seemed nice enough.  They said they would call American Home Shield (AHS) and get back with me with what they were authorized to do.  I did not hear from them for several days, so I called them.  They said they would call back.  A few days later, I called them again.  A plumber then called us to schedule an appointment to clear the drain line, even after we were told the line was fine.  I thought I heard wrong, so I had them come.  The plumber said the drain line wasn't clogged.
Tri's finally called back and scheduled an appointment to come back. They came back and said they cleaned the coil.  They said it was leaking so they needed to order a new evap coil.  They were going to leave us without air since it would only be a few days...my husband told them to get the system running again just in case (luckily he did that since it would have been over 3 weeks without air before they called back).  We called them many times and they said they would return our calls, but never did.  Finally they called and scheduled an appointment for Saturday from 11-1.  They never showed up and never called.  I called them Monday morning and they said they would call back by noon.  They did not call, so I called again and asked to speak to the owner.  They said they would call back.  Never did.  I called AHS and they called Tri's.  They said they would schedule another appointment and the owner would call (never called).  They scheduled for the next day from 8-12, but they did not show up during this time.  I called AHS and they scheduled someone else.  Someone did come by a few hours later (several hours after 4 hour block) and I told them we were getting someone else.
New person came and said nothing was ever cleaned and could not find a leak (although they will check again after cleaning it). 
Overall, very frustrating to be stuck with a company that does not call back and tells you one thing and does another.  The whole process was over a month and nothing was ever really done.  I looked this company up with the Better Business Bureau and they have an F rating. 

AWFUL. TERRIBLE. COULD NOT BE WORSE. PROBLEM REMAINS UNRESOLVED and meanwhile my 6 year old is sleeping in a hot house due to these people's ineptitude. I'm a nurse. How bout I just decide one day to NOT DO MY JOB?????

The capicitor was $35.50, and the service call and labor and tax was $190.00. This was a very high labor charge. I am located approx. 10 miles from their office, so the service trip charge should have not been very high! They did arrive the same day they said they would, they were 2.5 hours late however! I do not think that I would use them again! I know that "cheaper" is not always better! I will look for a company that is better priced! Thank you for reading this!

He cleaned drain lines coming from Ac.  The problem is it was clear for about 3 weeks then starting having the same  and we contacted him about it.   He said he would come by that day and look at it again. He never showed.  I called him the next day he answered and said he could come that day.  He never showed.  He quit answering my phone calls.  This man is not very professional and doesn't care about his reputation.  I would definitely not call him again.

Came when expected and had the air going in under thirty minutes.

horrible