Grass Hopper Lawns (Alexandria/Lafayette)

They did a OK job

The estimate took a little longer then expected but I assume this time of the year they are rather busy. When my wife attempted to tell the person exactly what we wanted done (including having the border installed), he brushed her off and said "yeah we'll take care of all that". She attempted to show him the border (which we already had) that she wanted installed and he refused. The estimate came in and I agreed to the price. They called prior to their arrival to let me know. They worked all day with very few breaks and did a wonderful job of finishing exactly what was on the estimate. The problem - the install of the borders was left off the estimate because of the way it was worded ("cut edge for border" not "install border"). This was an error I could've caught but didn't. The rocks laid were requested to be grey limestone, rather white rocks were laid. This doesn't make or break the deal because we debated the white rock prior. The Good - the job was done wonderfully according the approved estimate. The workers stayed and made sure the job was done before nightfall and worked **** ** one of the hottest days of the year. I would caution anyone to make sure 100% that what is worded on the estimate you approve is exactly what you want. If it is on there, it WILL be done perfectly. If you discuss something and it is not on there, get it corrected BEFORE approving it. This company does a good job and the workers seem to be trained to do EXACTLY what is on paper. Make sure your job is specific if you need it that way. I would hire again, but I would make sure to be more specific in my requests and review the estimate. Do not assume that if you said it it is included.

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We were looking for a regular lawn care service and found Grass Hopper Lawns on Angie's list.  We gave them a call and they came out and gave a bid that seemed very reasonable.  We decided to go ahead and sign a contract with them for the job.

I admit at first that we were a little apprehensive about what type service and cost would be involved based on a previous bad experience with a different lawn service and also because a couple of the reviews we had read were so very negative.  The initial invoice after their first trip was higher than the estimate given (in fact almost double) but they had done some additional work, like bagging leaves, and when we spoke with the representative he indicated that the first trip sometimes does take a little longer and with the additional work it added time.  He promised that subsequent jobs should be at or close to the bid price.  He was true to his word.  All bills since that initial one have been right on target.

We have experienced their service for a few months now and we have been extremely pleased.  Their employees are very efficient and fast.  They come in and get right to work.  They don't stand around talking nor do they spend their entire time there on cell phones like a previous service providers employees did.  We have been so satisfied with their regular lawn care service we hired them to finish some landscaping work left undone by the previous vendor we had hired.  Once again their crew went right to work and were very professional and fast.

I would highly recommend Grass Hopper Lawns to anyone looking to hire a professional lawn care company.

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We hired Grass Hopper in July of 2014 to install landscaping around our pool. Their estimates were never accurate. The price that we paid was always way MORE than what was quoted. They planted hollies around the pool. We later found out that the hollies should not of been planted so we paid grass hopper to replant the hollies. This was another 500.00. We hired grass hopper thiinking they were profeasional amd would know whay should be planted but their syaff waz NOT knowledgeable. After 2 days of the transplant I realized root balls were hanging out. The holes were not dug big enough. We also realized that they didn't even haul in any extra sod. Bill sent his crew out to fix the problems and GUESS what.....WE AGAIN HAD TO PAY FOR THEIR MESS UP!! There goes another 200.00. In the mean time, we realize our irrigation system isn't working properly. I told bill there was something wrong with the system but I haven't heard a word back from him. So I'm having to water my flowerbeds with a sprinkler EVEN though we have a high dollar irrigation system! Would definitely NOT recommend Grass Hopper

It went very well and they were efficient in time and energy.

They did a good job.  They did the job in a timely manner.  I rated a "B" overall because we ended up picking up 4-5 gallon buckets of debris and rock out of the beds.  We weren't able to do anything right away with the beds due to weather but several weeks after they completed the job we got back started.  At this point, we felt that maybe the several inches of rain may have washed more debris up but the size of the rocks and concrete left, this could not be possible. All of this being said, I would most likely use them again in the future.  This experience was 1000% better than the last.

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First, they are very difficult to engage.  They do not tell you which day they are coming and whether it is morning or afternoon, so if you work this is a problem.

Second, I obtained the flowers as they were very limited in my choices.

Third, they did not weed properly prior to planting.  The dirt was not turned over at all.  The roots from the weeds remained in the ground and some weeds were visible before they left the premises.  The supervisor, Brandon, told me that the pre-emergent placed in the beds would kill the roots.  I know this is not so as pre-emergent sterilizes seeds so that they do not germinate, but does nothing for roots and weeds that are established.  I also pointed out some vines in with the Asian jasmine that needed to go, but was told that they would do that the next visit.  These people are in too big of a hurry to be thorough and perform according to their contract.

I sent a complaint to this company.  I received a call from the "quality control" person whose remedy was they will handle it in 30 days at my scheduled bed maintenance appointment.  I told him that I agreed to pay for this service and that I expected the service now, not in 30 days.  To distill what he stated, would essentially be that it was too much trouble to schedule the crew to come back out before the next appointment in 30 days.  He apparently called to pacify me.  In the meanwhile I have been out in the beds to do pull out noticeable weeds so that the beds look neat from the street.

I work over 60 hours a week.  This is the reason I hired someone to do the job. 

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Responded to my request for a quote immediately and when scheduled work they arrived on time and did excellent work.

 I own a Limousine business and I I know how perfect customer service is a must. Grass Hopper not only impressed me but, superseded my every expectation. My lawn looks as if it were manicured. My neighbors are jealous and now questioning if they should continue to cut their own grass or call Grass Hopper. I invite and recommend Grass Hopper to all interested customers. If you're searching for a professional  Lawn Service choose Grass Hopper. I am 100% Happy and Satisfied.

It was very easy to arrange for the service online.  The cost was reasonable, and the work was performed well and in a timely manner.

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The work performed would under any means be considered substandard and disrespectful to any customer. As well as their professionalism. The company had two weeks from ordering the sod to delivery. Knowing the date and time of delivery, all the prep work should have been completed beforehand. However, they delivered the sod in the rain which resulted in it remaining on the pallets for 5-6 days then they rushed to complete the job before the sod dried out and died. The designated work area is in such a worse condition, that a new company had to be hired to not only complete the job but redo what was done. During the course of complaints against the company the owner sent out his foreman to evaluate and reported back that everything was fine.  After 3-4 weeks the owner finally came out and saw what was going on.  He stated "well its not perfect". Anything close to perfection would be acceptable but, this was just horrible. As a thought, what company does not strive for perfection or stand behind their work? Apparently, this one does not take pride in their work nor hold there employees to any type of standard. The crew placed pieces of sod on top of others, left pallets and other trash around the yard and failed to trim  pieces against the building. After multiple request to fix the problems the issues are still unresolved.  The owner insisted that any visits to fix the problems would cost me more money. Why would it cost me more money to fix their negligence? Here is a catch, if I did not pay attention to the bill and know what a truck load of fill dirt looked like, I would have been charged for material and services not done. Not only was the yard not rolled as promised, he was charging me for 8 yards of dirt not delivered and a grass cutting visit which did not happen. Also, instead of buying a yard of dirt to fill in areas of low spots , they bought 35 bags of top soil which is considerably more expensive. They blamed me, the weather and every thing else they could think of to justify their actions and incompetence. There was a third party lawn specialist that recommended some options to help however, none were taken. The sections of sod that were dead were cut out and replaced with a completely different type, which is very apparent and looks like a patch job.  The side of the house has a huge gouge in it from something which they claim was not their fault. However, it was not there before they started. So I guess little green aliens did it while I was at work. There are so many up and downs throughout the yard that it can be compared to a roller coaster when traversing it.  Not only did the work not get completed because the guy giving the quote does not know math but also rutted up the remaining yard with the tractor and left it that way, which resulted in the inability to mow. The city citated me for their negligence, I had the cops called to my door because the sod was in the street and the neighbors complained for the debris left in the road.  So instead of the best yard on the block I ended up the black sheep of the neighborhood. The company not only performed a bait and switch but also it seems as though they set the scene up for further expenses.  Their customer service, professionalism and scheduling practices need to overhauled.  If needed I have pictures to prove all of what is stated. They may have the ability and equipment to cut grass but, I would not ever consider them for any type of lawn care.
The owner blatantly falsifies information and events to cover himself. As stated, the area was not prepared before delivery of sod and I was charged $105 for the dirt that was used to "shore up the mud". The company had two weeks to prep the area and did not attempt to do so until after the sod was delivered and the weather cleared. The day the sod was delivered it began to rain around 1700, so if it were prepared before hand there would have been sufficient time to lay it down before it rained.  If I was happy with the end result I would not be providing a negative review. The company did not care for or monitor the post installation and told me that it is my responsibility to do so not theirs. The now dying grass is because it was necessary to hire a different company to redo everything. Unfortunately, the owner does not own up to the short-comings of his company or live up to his own mission statement.

UPDATE:
Yes he lied, because the are was not prepared before sod delivery   They did not start to do any prep work until three days after it the sod was delivered.  You should not allow this service provider to take advantage of people.  I have the dates and times of the progress with pictures for proof.  Also they charged me for the so called extra dirt to shore up .  He is blatantly falsifying events. Too continue hosting this company would be a direct reflection on Angie's list as a customer tool.

I have tried to work with Bill the owner but he does only what he wants and
Insist everything is calculated by GPS
What that means he only knows.
I discontinued all services with them as I could not keep up
With his dishonesty

Did a good job all around. On time every morning, taking minimal breaks, very professional, good follow up and good quality control.

Preface: Two of my relatives died, and I was/am responsible for taking care of things

Completely overwhelmed, I contacted many contractors, groundskeepers, cleaning services,
etc.

I found GrassHopper on Angie's list and based on the reviews I gave them a call  My first impression was that they were fast, professional, reliable and did a thorough job. They weren't the least expensive bid but they were professional and did a good job.
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They are very honest - anytime they found jewelry, money, etc., in odd places - it was returned to me. The staff that helped me clean the house was friendly and kind. The landscaping was transformative and beautiful.

I think I will run out of room if I list every single thing they have done to restore these properties. Moving, sorting, landscaping, irrigation - building a patio out of found flagstone and river rock, re-sodding the entire yard with St. Augustine, making use of existing materials to keep costs down.

UPDATE: 10/2/14 - On the downside, tonight I received a bill for $60 for re-programming the irrigation system, which I never asked them to do. I can easily handle that on my own (and it is not a $60 job). The main problem is that their e-mail billing system is consistently buggy, and they will not take responsiblity for it. I once received a bill for a routine lawncut and six hours later received a warning letter that I was late in paying that bill. Somehow, this was my fault. I've received invoices that were not attached or a blank page as though the wrong side was scanned.  When I asked that it to be re-sent or mailed, again somehow they said this was my error.   I also received an e-mail saying "we're sorry you've decided to terminate your business" when I 'd done no such thing. Again, this was explained that it was somehow my fault. On whole, these are small complaints but they are patronizing and irritating.

Overall they're a good company. If they could get the office end straight and stop insinuiating their customers are too stupid to work a computer, they'd be perfect.

Grass Hopper has excellent employees.  The service is provided at the time noted in their email response.  The employees are professional and well trained.  The employer has been helpful when contacted with questions.

Fantastic work ethics
Worked hard and FAST
Removed all debris from the yard
Their pricing was excellent

Mow front and back yard. Weed eat front and back yard. And clean out fence line in back yard. Only 85% complete because chainsaws broke and ran out of gas and it started raining. They stacked the limbs in front for the parish to pick up. Very nice and communicated well. Would definitely use them again.

Their workmanship is outstanding IF you stay on the job with them and try to explain to them what you want. There were non-English speaking workers on the job for the entire job.  There was an employment issues with the Estimator, the first initial person we spoke with to outline all the work that needed to be performed.  After working through that issue, there was miscommunication and items that were missed and the outcome ended up leaving us over budget.  Although, all of our basic wants were eventually met it took 3 trips to our home.  After meeting with the owner and going over all of the issues, he did make good on getting the work complete and the issues resolved.  Another problem after meeting with the owner and requesting they come back during the day to complete the work because we'd like to come home from work and relax.  Instead, they show up at 5:30 in the evening and worked til 7 p.m.  Not only is there a communication problem with the employees but apparently, we had the same problem with the owner, who does speak English.  Because of this, we would not recommend Grasshopper nor will we be using them in the future.

2 weeks after the work was completed, we ended up having to stake our transplanted palm trees due to wind.  We were assured that this was NOT necessary by the owner.  When in fact, they were leaning and without securing them, they would fall over.  Again, communication is key to any successful business and happy, return business.

I called to get someone to come out and give me an estimate. They didn't show up at the time/day they said they would. They did however call and say it would have to be another day. They showed up on the rescheduled day and gave us an estimate. The person that gave us the estimate said he would be emailing me a quote. I waited over 2 days and finally had to call and ask that the quote be sent. I received the quote and clicked the "accept" button. That is all the email advised that I should do. I waited another day or two and had to call again to find out what was going on. The person that answered the phone asked if I had completed an online credit card application, which I had not because no one told me that I needed to. I proceeded to complete the form. Again, I had to wait for something to happen. When nothing did, I had to call again. The person that answered the phone said they would be out at the house on x day to bush hog and begin mowing. At the end of x day, no one had showed up. I called AGAIN and was told that no one was coming that day. Apparently, they decided it would be better not to split the job up, but to do it all in one day. I was not told any of this. FINALLY, they showed up on the day they said they would and did a bad job. It was messy, leaves were still all over the yard, they didn't mow in certain areas for no reason, they didn't weed eat properly and they didn't pressure wash our house or clean the gutters. They said they could do everything and gave us a quote of $1,200. They said they stopped because they were over the budget. He said they could come back and pressure wash and clean the gutters for another possible $300-$400. The person giving quotes needs to learn what he is doing. That is quite a significant difference off. Lastly, we had to call AGAIN and have them come out the next day and finish mowing and weed eating. I would NOT recommend this place to anyone and will never use them again.