American Towing & Recovery LLC

Terrible. I have Toyota roadside assistance which is necessary as I have moved to Natchitoches and do not know anyone really well yet. When I got a flat tire tonight, I called Toyota, and they set up service for me with American Towing as they are the closet ones to Natchitoches after 5pm. I don't know how to change a flat tire, and, even if I did, I wouldn't be able to do so by myself as the tires on a Toyota Highlander are pretty heavy. So, I was told ETA would be about an hour and a half from the time I called which I understood. When the time went by and no one had showed up, I called the company. The dispatcher promptly and very rudely automatically blamed Toyota for giving them the wrong number. They hadn't even bothered to send anyone yet or try to call Toyota to see if they had the number wrong. Toyota was calling me with automated updates during this time, so I really find it had to believe that they gave the dispatcher the wrong number. More likely that the dispatcher wrote the number down incorrectly. I was told it would be another hour for the service technician to arrive. The technician called to see if I still wanted service, but it was getting dark. As a woman by myself, I really didn't want to wait yet another hour for him to arrive, but the technician refused for me to leave my car. He was incredibly rude, just like the dispatcher. No one wanted to take the blame for their mistake or wanted to do anything to try to make things easier (and, not to mention, safer) on my end. I heard a lot of and quot;so, what do you want me to do about it? It's not my fault.and quot; Luckily, someone who came by took pity on me and took care of my tire. I certainly won't be using this company in the future and would not recommend them to anyone. Abysmal customer service!!

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Very friendly driver.They were here in less than 40 mins. from they the time I called.

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