RSGC ROOFING SIDING GUTTER

"Ordered what? I have searched our database of customers and your name nor address shows. We keep copies of all contracts signed for work to be done, I also don't have one of those with your name or address. I find it a bit ridiculous that people can leave reviews without the company even verifying if they are a customer....this is why we no longer pay to advertise with Angie's List!"

"And yet another review from someone that we don't show as a customer, and yet another reason why we no longer pay to advertise through Angie's List!!"

"Mrs. [Member Name Removed] signed [Member Information Removed] contract with us, chose metal roofing, gave us [Member Information Removed] payment for the special order material. We ordered the material, she decided she wanted to cancel her contract, well outside of her 3 day cancellation period, and well after we had ordered the metal to be cut, because she found someone to do it cheaper. She asked for her money back, we refused because the $2200 that she gave us didn't even cover the cost of the material that we purchased. She then proceeded to file [Member Information Removed] claim in small claims court, which she lost, the judge decided in our favor. She has now made multiple complaints to the BBB, and now Angie's List, telling half truths and straight out lies, not only about us, but about the company that we purchase our metal roofing from. She will be receiving [Member Information Removed] cease and desist letter in the near future for her slanderous and libelous activities. If there is any way that I can upload [Member Information Removed] copy of the material bill I will do so to prove her lies, it is clearly dated August 16, 2016. It was stamped paid on August 23, 2016 because that is when we had to go pick it up due to supplier no longer having room to store it for us. She continues to bring up the 15% cancellation fee, that she was never charged."

"Mr. [Member Name Removed] is correct that an odd ball color was placed on his roof, not because we ran short, and not due to any fault of our own, the product was mislabeled by the manufacturer. Since Mr. [Member Name Removed]'s review, he has been paid over $7,000 by us, which is more than he paid for the roof in the first place, actually, he didn't pay for the roof, his home owner's insurance did. So, he got his roof replaced by his insurance company, and has now pocketed over $7,000, but that is neither here nor there. As for him being upset at our responses to him, he never ONCE called our office after the initial claim was filed with the manufacturer. The claim was filed in HIS name, not ours, WE don't get info from the manufacturer on claims, as it is NOT OUR claim, it is the homeowner's claim. That is why he didn't hear from us, and he has been told that. I most certainly did email him in the spring, when it was raining almost every day and let him know that our schedule was completely backed up, but that we had not forgotten about him. to which I received no reply. We were going to do the repair at our cost because he made a complaint to the BBB, we had NO choice but to agree to do the repair so that the BBB complaint could be closed(he knew this when filing the complaint). Once the rain subsided I did email him again and let him know that we were finally able to get some work done and that we would be in touch, to which I received no reply from him, I did however receive letters from the KY Attorney General's office, as well as from his personal attorney. His attorney was spoken to over the phone, and the KY Attorney General's office was contacted by both fax and email, so I'm unsure why he said they were ignored, but that is untrue. It's interesting that Mr. [Member Name Removed] states " Company stonewalls customer for more than a year. BBB complaints met with excuses and promises to contact BUT NEVER DOES.", and then states "Various excuses include: "Its the shingle manufacturers fault" or "we thought they'd be in touch with you" and "we're so busy now cuz of the rainy spring" or "we're just now getting caught up so we'll be in touch soon" BUT STILL NOTHING". Seems as though he can supposedly quote what we told him, but then accuses us of not contacting him...interesting indeed. All of that being said, at this point it is done and over with. Mr. [Member Name Removed] has money in the bank and a free roof, and we have since been reimbursed by the shingle manufacturer for the defective material. Had he just let the process take it's course, we all could have been saved a lot of hassle, but either way, it is over and we are thankful for that."