All my sons

NEVER hire this company. They will low ball estimate you over the phone, but your actual price will be double. Prepare to be charged for packing materials that are not used. Nearly every piece of furniture that was moved was damaged. Louisville office as well as "customer care" department in the Texas headquarters will have any interest in resolving your issues, and will eventually give you a low ball offer to go away. Movers incurred at least two thousand dollars worth of damage on a small one bedroom residence. I wish I'd read other reviews as this tends to be their SOP. Stay away if you value your belongings.

He provided an estimate within minutes. He was pretty on top of things and thorough and I liked that there weren't any hidden costs.

The physical move itself went pretty smooth and that was because the two young men assigned to the job performed very well. However, the pricing is where it all went very wrong. On the telephone a few days before the move I was quoted a price in a detailed fashion. The price was acceptable and I used a credit card to pay the required deposit. However, on the day of the move the lead man hade me pay after our items were loaded an amount that was much higher than the quote. It included much higher charges pertaining to the labor for the two young men, charges that I was told by telephone during the original quote would be included in the flat rate for the move. Then when the young men arrived at the destination with our items he again presented me with his billing iPad informing me that there would now be another charge for "off loading". I asked the young man to get his supervisor on the telephone for me. When I protested to this man he was very un-cooperative, simply stating to me that those were the charges. When I asked him to explain why the charges were so much higher ($375.00) than the telephone quote he had absolutely no explanation and offered no correction whatsoever. I consider this pricing practice as being quite deceptive. Learned my lesson for sure! Would not recommend this moving company due to its business practices not the laborers.

Communication gap in their office. They fixed their issue on the spot. Help was courteous. After a couple hours the help started throwing my belongings on the truck. Fragile items that were clearly marked Fragile. Threw items in my storage at one point. Helpers stole items. Watched them do it.

Stay far away from this moving company. While booking them for my move they were very nice and professional.  However, once they arrived (on time) they made a mess of the house.  They did not put anything down to protect my carpet from the dolly that they used. My carpets were black, they put holes in my walls, dented my fridge, broke my washing machine.  And to top things off they didn't ask or disconnect the ice maker on my fridge and removed the connection.  Water went all over my kitchen leaking into my basement.  While the water was flying all around the guy asks me where the cut off is at. Isn't this something you should have asked to start with.  What a joke!! They ended up going over the 1 hour and 30 mins time so I ended up having to pay an additional $300. And it wasn't even my fault.  If you want to keep your items in one piece do not use this company.  Right now I'm working on a claim with them I can only imagine what a pain this is going to be.

These guys were a joke. They showed up three hours late, dented and scratched two refrigerators and a baby grand piano. They were slow and had to be constantly monitored and took way too long. I would never hire them again.

unknown

unknown

In our planning meetings, the owners were lovely and professional, and the estimate was competitive. 
When our good arrived at their destination, however, we found enormous damage had been done to many of our significant pieces. Inadequately wrapped art had been destroyed, a chest's wooden top arrived literally splintered, an antique book shelf's glass pane had been broken and a supporting leg had snapped off, our dining room table was scuffed and scratched, corners of wooden furniture had been crushed, veneers had been scraped off. This is not even a full accounting of what we found. We are distraught and baffled by the lack of respect reflected in this company's execution of our move. 
We have relocated many times over the past twenty years, and have always expected some damage to pieces. And the moving companies have always taken responsibility for repairs. All My Sons, however, delivered a greater number of severely damaged items that we ever could have imagined. We are profoundly dissatisfied, and would steer other Louisvillians away from this group.

I would highly recommend this company for local and long distance moves.
Estimator in Louisville Ky was very informative...answered all my questions.  Gave me all the information I needed and assured me the move would be good and it was. 
Both ends of the move {Louisville and Seneca} were excellent. Packing and Unpacking very quick and efficient. The driver of the moving truck arrived on time in Seneca  SC.
My daughter and her family are also moving this summer and will use All My Sons Company

In this case, the crew that they sent me was younger kids who were very courteous and polite, but they were not the most efficient. As far as I can tell though I gave the moving company the proper amount of material I was moving, they underestimated how much time it would take and how many people it should take. They should have had a crew of at least three and they gave me two. When I told them about it on the phone during the moving process and the fact that we were still going two hours after the move should have been completed, they apologized and compromised on how much they would bill on me. Because it was young people and I had a lot of antiques, they had damaged two pieces that I told them they cannot damage those pieces. It was not a major damage. It was a minor damage, but any damage to an antique is something you do not want to have. So, I was not as happy as I should have been. Because it is a home that I was actually renovating, it had a freshly done hardwood floor and they put a large gouge on that. They misjudged the weight of the dresser and they swung it on the floor. I think they purposely underestimated the cost of the job so they could get the work and then, charge me more. I would use their services again in the future only with caution.

We had a very disappointing move with All My Sons. My husband and I had moved to the same apartment just 8 months prior (using a different moving company), were given 2 guys and 1 truck. and spent just over $300. Unfortunately that company was unavailable for our moving date so we used All My Sons. I expected something comparable.
We did not have an estimator come out to assess our move (this option wasn't even offered on the phone when I scheduled). I only found out about an estimator after the day had gone awry and one of the movers blamed part of the poor experience on the fact that we didn't have an estimator. We were on the 3rd floor and had no large appliances. All of our items were properly boxed with the exception of some pictures (the guys even remarked they were excited to see how we had set everything up and thought it'd be an easy move upon their walkthrough). My husband and I had spent the entire previous day moving lamps, yard tools and other odd-shaped items so that the movers wouldn't have to worry about those items.
We were given a two hour window for their arrival to our apartment (between 8-10am) yet they arrived late and didn't start work until 10:40am. Being their first move for the day I was surprised they were already running behind.
We had 3 guys and 1 large truck arrive. The three gentlemen who arrived to our apartment were far from professional movers. They did a lot of shuffling. They'd move a box or piece of furniture from a room to the deck. Then they'd move it to the second floor. Then eventually it'd make it to the truck. No one would grab a box and just move it to the final destination. My husband was working alongside them to help them and was disappointed in their lack of motivation.
The movers then put all of the boxes in the truck, but didn't leave room for the furniture (bed, couch, kitchen table). So one guy spent nearly an hour rearranging everything they already put in the truck while the other 2 guys were upstairs arguing about how to carry out the dresser. They decided it'd be better to drag it on the wood floors scratching the side of it. They began dragging other furniture and I had to repeatedly ask them to pick things up as our items were getting damaged (and the floors). My husband finally asked all of the movers to talk and told him he expected more from them. He made them aware we were unhappy our items were getting damaged and that they were moving too slow. He figured it wouldn't be fair to tell their boss without discussing their performance with them first. They promised a better performance.
On the drive to the house we called the owner and informed him of the situation. The unload process was much better/quicker, however we were down to two movers and my husband since one of the movers was on the phone the entire time with management (which we understand, but it hindered the unloading process).
In the end we all hustled to just get it done. It took several more hours than it should have. My husband spoke with the owner who told us the price was going to be over $900. Thankfully he discounted our cost to $600, which we appreciated. We felt that was appropriate for the work, but the headaches and damaged furniture were just not worth it.

They did a very good job. They were very efficient and polite. They ran into some unforeseen issues, but they handled it well. There was a car illegally parked in front of my building, so they weren't able get the truck as close as they wanted. They were able to work about this and complete the job. They didn't have a lot to move, but it was a second floor apartment and I had some things stored in the basement as well. They broke down the cost and explained it before the job. They also called me after to make sure everything was fine.

They didn't show up on time.  They showed up the next day.  Overall it went okay.  They had one person and the guy had broken something when he had his temper.  Some of their employees are not the best.

I received a call at 7:58am the morning of the scheduled move which was to begin at 8:00am. I was informed that there had been some problems getting their workers in and my move had been pushed back between 11:00am and 12:00pm. I called at 12:00pm and was informed again that my move was being pushed back to a 1:30 to 2:00pm move time. The truck showed up at 2:30pm and it was pretty much down hill from there.

I have had a week to ponder this over in my head because I have been so angry at the situation that I didn't think I could give a fair review until now. I have relocated 6 times in my lifetime and I have NEVER had this sort of experience before. The movers finally started loading the truck and informed my husband (he waited for their arrival at old address) that they were going to load the truck that day, but not deliver and unload it until the next morning. This was a move that I had scheduled WEEKS in advance. We were suppose to be in our new house by the late afternoon or early evening on 9/8 so we were blindsided with the fact that our truck was going to be loaded on the 8th, but not delivered until the 9th. During this whole mess, I was informed that I would be taken care of and compensated for my trouble with a discount on the moving service. Discount....well lets see, doesn't that mean your bill would go down???? No, not mine! I was informed by Chris that not only was I getting my stuff a day later, but that I was now being charged MORE. I agreed to one 26 foot truck and 3 guys at 119.00 per hour, but because they were so far behind on my move they were sending another truck and 2 more guys which I would have to pay 159.00 per hour for their services now. That's right, I had to pay because they totally messed up the entire move. Was it my fault their help didn't show up Monday morning? Was it my fault they didn't arrive until 2:30 in the afternoon for a job that was suppose to begin at 8:00am???? Was it my fault they had to send out extra manpower to make the move???? NO IT WAS NOT, but they wanted to charge me for it.

I don't believe I could have made the move any easier. Everything in my home was boxed and 98% was labeled with what room it should have been put in. Needless to say, I spent a great deal of time moving the boxes from one place to another because some of the workers could not speak or read English. I have never seen such unprofessionalism in my entire life! I can assure you of one thing and that is, I WILL NEVER USE OR RECOMMEND THIS COMPANY to anyone! I question Angie's list to even allow this company to represent itself on her site and will be hard pressed to trust who is represented here.

On a final note, I have yet to unpack the boxes associated with my curio cabinet in my dining room. The reason I haven't unpacked them is for fear of what I know I will find. I can hear the glass move and rattle in one box, so I know there is something broke and I really do not want to know what that or those items are. Those items are precious and I should have moved them myself, but didn't this time and now I will pay the price for my mistake. PLEASE, think long and hard before you hire this mover and please, do not hesitate to contact me personally if you would like more detail, because there's certainly more share.

Linda Osting

502-797-9456

unknown

The provider accommodated my schedule, though it was not as convenient for them.  They arrived at the scheduled time, worked around things in my home that were not to be moved, worked within quoted time and price.  They were professional, dressed appropriately but not sloppy for the work they were doing.  They were able to schedule a move within 24 hours of my call.   They moved heavy and awkward shaped furniture without incident, even through my narrow halls and sharp corners.  They were kind and understanding about having a child around and moving around boxes.

unknown

They were terrible and I will give them the worst grading because they broke our boxes and sacks. They didn't show up the day they were suppose to so we called them and they say that they are not coming because everybody quit today and all that stuff.

Excellent move. They showed up on time and went to work immediately. They were professionally dressed and equipped with all the supplies needed to complete the move in a most professional manner.

I served 27 years in the military and moved 17 times while on active duty. I have moved an additional 10 times since retiring. Out of those 37 moves I would rate All My Sons Moving and Storage -Louisville among the top 3 movers
3 young men worked from 8 am until 4 pm and they ended the day with the same care and concern that they started the day. They
were personable, polite, professional and extremely careful/cautious with our belongings.
It was a newly built home we were moving into and they went out of their way to take care with the hardwood floors, rugs and walls.

No one from the company visited us to determine the size of the truck or number of movers that would be needed. We informed them that we were positive they would need a larger truck than their standard size one for our move from Cold Spring because of prior experience with the All My Sons Cincinnati affiliate. They showed up in Cold Spring with a truck smaller than their standard size and I had to rush over to Budget rentals to rent another truck to complete the move.
The move from Hikes Point almost did not happen. They did not show up on Saturday as scheduled (they should have been there at 10:00). They called and said they would be there between one and four. When I called at three thirty, I was told they would be there between five and six. Finally I was told that they would not be able to make it. I asked about Sunday, they said
no problem they would be there between one and four. They did not show up on Sunday either. So I took a day off work and gave them a third chance with the foresight to start calling other movers if they had not appeared by nine. They did arrive as scheduled on Monday. This seems to be a common problem with this local affiliate.
I must mention the hidden costs they hit you with. We were quoted an hourly flat rate of $149 for the move from Cold Spring and $109 for the cross town move. They added on shrink wrap (I like that they used it and I did not mind paying for it but they should have been up front about it) and the real killer fuel charges. The fuel from Cold Spring was over $238 (almost five times what I spent for fuel on a similarly sized truck driven only 20 fewer miles than they traveled (if they counted travel both directions). The fuel for the local Louisville move was $54.45. Considering that the distance from
their location at 4422 Kiln Court, Louisville to Hikes Point in Louisville to our home off Brownsboro Road and then back to their lot was no more than 19.5 miles, I find that amount excessive. That would mean their truck gets less than 1.4 miles to the gallon of diesel. When I asked lead mover why so much, he answered that the office said the amount was based
upon Google Maps, which is what I also used.
On last thing, they load your items and then indicate that they will not unload them until you pay. This did not occur but the lead mover said that is how they usually conduct business.