Eleet Stone Countertops
About us
Eleet Stone Countertops
Business highlights
Services we offer
Bath Installation, Custom Granite And Fabrications, Kitchen Remodel
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 60% | ||
| 20% | ||
| 20% | ||
| 0% | ||
| 0% | 
Marty, the owner came to our house to do the template and was very pleasant to work with. However, the installation was not as pleasant as the templating process. On the first trip to our house to install the soapstone there were only 2 guys to bring the countertop in. The lead guy said it would be no problem and then the piece broke in half in our driveway after unloading it. The worker was quick to offer his opinion of how the stone should have been cut and offer multiple excuses besides just stating the fact that there should have been more men to help and braces placed on the stone. We did have plenty of soapstone left for them to cut a new countertop however it was not the part of the stone that we wanted. Eleet was apologetic and said that they could do the countertop without a seam. On the second attempt to install the countertop they had braces on the stone and there were 4 men this time. As expected things went more smoothly and they were able to install the countertop. However, they damaged our trim work and said nothing. The lead guy said this is how we should have done it the first time. His comment was uneccessary and unprofessional. His comment led me to believe that if they knew how it was supposed to be done the first time then that's how they should have done it. This is their buisness and they should know the nature of the stone and how to properly handle it as to prevent it from getting damaged and breaking. Much to our disappointment Eleet offered no price deduction and were only apologetic about the situation. We wish we had had a better experience with this company. While we did get our countertop in the end we did not get the piece we really wanted, which is what we paid for and in the end they didn't really seem to care.
When we went to their office in Middletown, we explained to Tracy where we had been, what kind of slabs we had seen and what we were looking for. We also told her we might mix and match, retaining the Silestone for the island, desk and shelf. She listened very closely and the proclaimed that she might have the perfect slab for us, large enough to do the entire project. It was, in fact, the perfect slab, large enough to accommodate everything we needed. We were allowed to show the what pieces
we wanted extracted especially for the island and desk. They then committed to get us templated and installed in roughly a week. Marty came to do the template and noted that the sink I had purchased might be too big and could put the slab at risk of breaking. We said we'd get another sink if we had to. As it turned out, realizing how badly we wanted that sink, he assumed the risk and made it work.
The installers they sent were superb, can-do individuals. This was not an easy installation, but they never once bemoaned anything. They stuck with it and made it all work perfectly.
Our experience with Eleet was the highlight of our kitchen remodeling project. They took what was a disaster for us and made it a stunning positive. I highly recommend their services to anyone remodeling or building a kitchen or bath.
Licensing
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