Eastern Air Flow

The above account is not my opinion, but all facts as to who came out and what was done.  In my opinion, Eastern Air Flow is very unorganized.  Everyone who came out or who I talked to on the phone was uninformed.  I had to repeat my self with everyone I  talked to.   There are 3 different phone numbers listed and I was never sure which was the right one to call.606-949-1114 is the owners number (or main office number?), 844-334 5480 is listed on the website and 859--429-2207 was listed on their work order form.   It seems like no one in the company talks to one another. The heating unit should have been installed correctly in the first place.  When the technicians came out to fix it they knew an inspector was scheduled to come out and they were apparently unaware of the code in Lexington since it had not been installed to code.Technicians came out 2 times to fix these minor violations and both times the technicians did not have the inspection report or materials to fix it.   One of the technicians mentioned that this was wasting the company's time, but if they had been informed and installed it correctly to begin with it would not have wasted anyones time.  My time was also wasted waiting for technicians who came unprepared and time on the phone trying to find someone who know what was going on.  The Vice president called me at one point (as I mentioned above).  I found him very impolite and unprofessional.  He asked me what was wrong as I began to explain I heard him talking in the background.  I stopped talking, but he didn't notice so I said I am done now and hung up.  When I called him back later he put me on hold so I hung up.  When I finally talked to him he told me that he was going to send someone out that day, but since I hung up on him he would send not anyone until Fri (3 days later).  I feel this is very unprofessional.