Eastern Air Flow

Description of Work: Eastern Air Flow installed a new HVAC unit (an outside AC and a heating unit and in the attic)(June 1). A month and a half (July 11) after it was installed it stopped cooling. The plenam when installed (on the attac unit) had only been attached with tape and came loose so the unit was blowing the hot attic air. July 13, two workers came out and reattached it. That same day an inspector from the Division of Building Inspections came out inspected the installation of the 2 new units (this is required on new installations) and found 3 code violations. I was told the list of violations would be sent to the company and the company would contact me.July 27 hadn't heard anything so I called Eastern Air Flow. Denice (in their Prestonburg office), said she had not gotten the inspection form and had no idea what I was talking about. I read the inspection report to her so she could send someone to fix the violations. She said she would pass the information along and send someone out. July 28 A service tech came out, but he had no information and no idea of what he was supposed to fix. I gave him a copy of the report. He did not have the correct materials said he would send someone back. Aug 2 got a call from Allison (in their Richmond office) to see if I wanted to schedule a time for someone to come out. I asked if they would come prepared this time. She had no information as to what work was supposed to be done. Later that day I got called by the Vice President. Aug 5 This time three techs came out. They still did not know what they were there for. My husband gave them a copy of the inspection report (again). They did not have the materials they needed. This time my husband sent them to a Lowes around the corner. They went to buy materials and said they would be back in 20 minutes. They were back in an hour and a half. After 4-5 hours they did finally finish fixing the violations.