Brad Emberton's Heating & Cooling LLC

"Who You Should Never Call On For Your Home Heating and Cooling Repairs In Daviess County" A Prime Example Of How Integrity For One Local Business In Our Community Is Of No Importance How could a simple blower motor warranty replacement on a home heating unit take a month to diagnose then another week to replace, during the winter season? The short answer seems to be that a deliberate act of dishonesty occurred due to greed, by attempting to justify 5 visits and charge each time when 2 visits would have been sufficient by a qualified professional. They charge twice the amount that it should be by padding the bill and make threats and berate you when you dare to question them. A business having the proper diagnostic tools, knowledge, ethics, and providing honest service to customers is of particular importance. I implore those taking the time to read this just to be aware of some of these tactics when choosing a local reputable company to invite to your home. I had an issue with my heat at my residence in which the temperature overnight that was set to 72 degrees had been dropping to 68 degrees while in alternate heat mode which is gas heat vs electric. My unit uses both electric and gas, the alternate(gas) heat mode activates when the outside temperature drops below 35 degrees which it recently had, as well as an electrical burning smell as if the motor was locking up while in alternate (gas) heat mode. Brad Emberton's heating and cooling LLC an HVAC company had arrived at my residence on 12/2/2020 I had explained everything it was doing such as not getting to temperature while in gas mode but would seem to function properly in electric mode intermittently, as well as producing a burning smell through the vent and showing that the unit was engaged/heating when no heat was blowing through the vent. I had expected the issue to be assessed and repaired. Bill was at my residence for about 45 minutes in which it was stated that he had cleaned the burners and flame sensors as well as checked the blower motor and all functions of the unit and stated that no problems were found and that the issue that I had been having would not occur again. It was a few days later early on 12/6/2020 that the same issue had recurred, the same loss of heat, not blowing while in gas mode, and the burning smell coming from the vent closest to the unit mainly. I switched the unit to electric-only for the remainder of the week to further see how the unit performed and had no issues until I switched it back to the alternate heat option on 12/13/2020 where gas heat would engage below 35 degrees. Overnight it was doing the exact same thing, loss of heat dropping to 68 Degrees while set at 72, not blowing while in gas mode, and the burning smell was back again. I had called Embertons once again on Monday 12/14/2020 and explained everything that the same problem was still happening, Bill arrived the following day 12/15, and removed the panel to briefly check the unit and stated that he saw no issues, he was at my residence for about 5 minutes then left and said to call the office when it is not blowing again. The unit had operated normally in alternate mode from that point up until 12/23/2020 in which it presented with the same issues. I called again and explained the same things I was instructed to switch it to electric-only mode through the holidays as Bill would arrive the following week. Bill arrived Monday 12/28/2020 and again stated he saw no issues while he was at my residence for about 20 minutes. He further mentioned that I would need a disposable filter for the unit and that would resolve the issue, he said he would replace it which he did with an oversized disposable filter that was crammed into the unit that does not fit and cannot be safely removed. Bill left having me again believe that he as a certified professional heating and air technician he knew what the issue was and that it should not happen again. A few hours later that same day 12/28 the unit again was producing the same smell, not blowing while on, as well as not reaching the temperature it was set to. I called again to get the issue resolved which was the same issue that I had been having since 12/2 nearly a month later. Bill arrived again that afternoon and within 10 minutes was able to determine that the blower motor was not engaging while in alternate heat mode and that one of the two-speed settings in the motor was not functioning and they would order a blower motor under warranty. Also during this month's time, my energy bill is accumulating in excess of what it would normally cost, while not being able to use gas which is more efficient and less expensive than electricity. I received a message from Brad Emberton the following day that the blower motor would arrive the next day 12/30/2020 but hadn't heard anything for a couple of days while my unit was losing heat and malfunctioning again and had to be switched back to electric-only mode. I called and left a message on 1/1/2021 that it had been malfunctioning again and to check the status of the replacement, I received a call back that afternoon and they stated that they wouldn't be able to get back out until the following week. On 1/4/2021 no one arrived that morning, then later that day I received a message that it would not be replaced until the following day. Then on 1/5/2021 Bill arrived and spent 50 minutes at my residence to replace the blower motor that seems to have resolved the issue that I had been experiencing the entire month. I received a call the following day on 1/6/2021 from Brad Emberton of which I had never previously spoken to, he was inquiring as to the original install date of the unit of which I provided I had installed new on 11/2017, I also asked about the filter that was in my unit that bill the tech had replaced that did not fit and Brad assured me that would be corrected. I further inquired about my final bill that they had mentioned that they would call me to provide the previous day so that I could submit payment in full, Brad told me the bill was 319.00, I said that does not seem correct and proceeded to explain to him why that was not a fair bill for the time spent addressing the one issue that had been going on all month, had the certified technician had the proper diagnostic tools to assess the issue during the initial visit on 12/2/2020 it would not have taken a whole month. Brad cut me off and interrupted me while explaining my reasoning why this was not a fair bill and that it should be reassessed based on the warranty and not being able to resolve the original issue within a reasonable timeframe. He stated drive time was also included, although We are located 5 minutes directly from the busiest area of town, I'm not out in a rural area that takes more than 10 minutes to get to, also If you do charge drive time it should never be at the same rate as on-site time such as 37.50 which is claimed as 30 minutes drive time each time to the job site for 5 visits, plus having a customer in a different area of town should not put the customer at the disadvantage of being charged a higher fee especially without disclosing that information. If I had experienced various issues during that time it would be understandable to be charged for all of the visits but this was due to a lack of knowledge, proper diagnosis, and diagnostic tools by a trained professional, that is supposed to be reputable and know how to assess and address the issue so that my unit would properly function. Instead, it was dragged out over the span of a month's time all while the tech continues to guess what the problem may be. It can be quite frustrating dealing with such an issue for that timeframe not knowing how to get the issue resolved. This should have been addressed in no more than 2 visits and most definitely in well under a month's time. The tech having claimed he saw no issues or "found no problem" does not justify claiming that there was not anything wrong at the time, it is simply a failure to determine the diagnosis since it was not properly assessed by the tech on multiple occasions. Mr. Emberton made no attempt to explain the invo

He is not done yet but I am happy with the work so far. He was referred to me by someone. He is the only one responded for the quote. He has been really helpful.