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Central Heating & Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We are a Westinghouse and Comfortmaker dealer. Both co.'s offer 10 year parts and a 10 yr Quality Pledge / No Hassle warranty at no cost to OUR customers. We do all types of heating and cooling installations and can get any model you prefer and service all makes and models of furnaces, heat pumps and A/C's. We are now selling mini splits systems which use no duct work. We offer a maintenance program with no money up front. You sign up, we call you and you can accept or decline at that time. Additional phone numbers - (859) 293-5551& Additional contact names - Patricia F Phipps
Business highlights
34 years of experience
Services we offer
HVAC. Air Duct Cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.836 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 14% | ||
| 0% | ||
| 3% | ||
| 0% |
Showing 1-25 of 36 reviews
Tricia L.
Mar 2016
unknown
Kevin S.
Oct 2015
unknown
Inez B.
May 2015
.
Sue K.
Feb 2015
When I called them, they came on; explained what they had to do, told me what they had to do and why they had to do it. I would recommend them to anyone, and would use them again.
Tammy J.
Jan 2015
unknown
LARRY H.
Dec 2014
unknown
Sarah K.
Dec 2014
They're very good about getting here quickly. We've been very please with their promptness, cordiality and the price is always fair. They're extremely competent, cordial and cooperative, and I have full confidence in their work.
Harold B.
Dec 2014
It did not go well. It didn't seem that the serviceman knew what he was doing. The furnace caught fire for a few seconds. I would not use them again or recommend them.
Response from Central Heating & Air
"Thank you for your response. On 12/11/2014 when you called the office I spoke with you about the above problems. After our phone call you stated that you would like for us to keep working with you but would request a different technician and would call us in the future. I am not sure what happened between that phone call and this review. Your comments stated that it did not go well, and you did not think the serviceman knew what he was doing. The technician that worked on your unit has over 7 years of experience in commercial and residential units. If we did not think he was capable of working on your unit we wouldn't have sent him out there. To my knowledge ( and you confirmed ) your unit is still working perfectly fine after we fixed it and adjusted the LP pressure on the gas valve on 11/3/2014. The comment " the furnace caught fire for a few seconds" - We were working in coordination with the gas company that was there. When the gas company turned the pressure on, the rubber plug on the gas valve came out. The gas fume ignited just for a few seconds. There was no damage done to the unit or any surrounding materials. The unit itself did not catch on fire. We apologize for any confusion and would like to work with you in the future."
THOMAS L.
Dec 2014
They tell you will be there and they will be there. You don't have to worry about anything with them.
Suzanne M.
Dec 2014
Everything has gone well. The thermostat has wifi capability and you can adjust temperature from your phone or computer. We've used them about 3 times now and they are very knowledgeable.
Stephen C.
Jul 2014
unknown
Response from Central Heating & Air
"Thank you for your response. The first crew that came out was told about the duct problem at the furnace--they had no reason to believe that other pieces of the duct were damaged. Our technicians were going to check the vents but the wife said that the air flow was good inside. In regards to being late--we had other calls ahead of you that were already scheduled and they took longer that expected. However, we do understand that a phone call should have been made so we apologized for that. Its not that the calls ahead of you were any more important than your problem because every call is important just sometimes a job can take 20 minutes and some can take 2 hours unexpectedly. We received your phone call the next morning and made sure you were the first call of the day. We re-worked our schedule to get you taken care of the very next day. July is a very busy month and we have customers who call on a Monday and cant get taken care of until Tuesday afternoon. Thank you for your review--we love hearing from our customers good or bad. We will make sure everything is addressed in our next meeting!"
Andy C.
Jun 2014
They does everything as they quote me. So i give excellent rate for price, quality, and responsiveness.
for punctuality, they arrived two hour late due to their previous job, so I rate it "B-good".
for professionalism, the technician are friendly and polite. But because they wear the shoe inside the house without any protection (like plastic shoe wrap), i rate it "B-good".
for punctuality, they arrived two hour late due to their previous job, so I rate it "B-good".
for professionalism, the technician are friendly and polite. But because they wear the shoe inside the house without any protection (like plastic shoe wrap), i rate it "B-good".
Response from Central Heating & Air
"[member name removed], thank you for this review and bringing to our attention about wearing protective coverings on our shoes. I will plan on buying more of those so they can use them in the future. In regards to being late I do apologize for that but on the jobs that were before you they ran a bit over. We never know exactly how long a job will last when there is something wrong with a unit. Glad we could get your unit up and running for you."
Cherise W.
May 2014
They took 3 days to get to me but when they did it was fixed in less than two hours.
Response from Central Heating & Air
"Thank you [Removed Member Name] for your response on here. I'm so sorry that it took 3 days to get to you but that was the soonest we could respond. We have been slammed with no a/c calls and we had to put you on a list in the order that the calls came in. Hopefully when you call us back in the future we will be able to get to you right away. We really appreciate you calling us."
Marcia H.
May 2014
unknown
Response from Central Heating & Air
"Thanks for comments [Member name removed]. See you on your next service."
Sarah K.
Dec 2013
They are very prompt and call to tell us when they are coming. They do what they are supposed to do, and we have not had any problems.
Response from Central Heating & Air
"Thank you for your kind words. See you on your next service."
Hope G.
Dec 2013
They came very quickly, and the person they sent was nice and courteous. We were pleased with the entire experience.
Response from Central Heating & Air
"Thank you Hope for putting your comments here on Angie's list. That was very nice of you to take the time out of your schedule to do this. It is much appreciated."
Donna K.
Aug 2013
I have geothermal heat/air. Air would knock off breaker, as well as, heat in winter part at times. Repairman came out and check system thoroughly finding two wires that were touching outside of the compressor. I have had the air since repaired and breaker has not kicked off. Repairman was very professional and polite.
Response from Central Heating & Air
"Thank you [Removed Member Name] for you vote of confidence. It is much appreciated."
Mike B.
Jul 2013
Love the cold air! The Westinghouse unit runs quietly. Installers we thorough and cleaned up after themselves. Very polite and engaging. Pat - in the office - was very personable on the phone and had excellent knowledge of the product. Excellent experience with this company. Highly recommend this company. I chose this company due to Angie's List reviews as well as a flawless BBB rating.
RON C.
Jul 2013
Original estimate was $4400.00 but they were nice enough to call Westinghouse and found there was some warranty left.The part I needed was out of stock that was on a Friday, called me back and gave me a date for repair. Pat was very professional at her job she kept me informed hourly as to what was going on. I would recommend this company to anyone. with the warranty my cost was $850.00 pat saved me some money. Thank You Pat
Tammy J.
Jul 2013
Central Air and Heating were able to evaluate the AC problem and fix it the next day. They were punctual and very profressional.
Joseph A.
Jan 2013
Overall, results are thus far very satisfactory. Big job that required extensive resoucefulness, attention to detail, technical expertise and scheduling flexibility to overcome weather and structural constraints. They were professional, courteous and conscientious in overcoming these obstacles and continue to be exceptionally responsive to the various new challenges inherent to such a revolutionary system.
Response from Central Heating & Air
"Member, Thank you so much for your kind words. As you stated this was a revolutionary advancement in the mini-split system that we installed for you. We are so happy that you are enjoying your new units. Should you need us in the future please give us a call and thank you for the dessert roll that you gave to the installers. They shared it with us and it was very good."
Shawna D.
Jan 2013
Our Heat pump was making the most awful noise. The technician Dave was great!! Not only did he explain that the noises were common for a heat pump but then made the machine make them so that he could verify. We also has a bent freon line and he was able to bend it out a little to allow us more time to save up for the repair. I will definitely be calling them to fix it. Their prices are fair and their techs really seem to want to help the client, not just make a lot of money from those who do not know any better.
Response from Central Heating & Air
"I'm so sorry to say that this customer has responded to our company and we are not the one who did her work. Wish it could have been us though."
Sarah K.
Dec 2012
We like the person that comes to do our work. He is very pleasant, and always does a great job checking things out. We live in an old home that takes alot of heat.
Linda C.
Nov 2012
They worker Ron Mattox was very courteous and friendly. He did very clean work. I was very pleased with him. He did not rush anything.
Inez B.
Nov 2012
It has been wonderful. I had my furnace go out late at night two years ago and they came out at 11 o'clock at night and fixed it. Their employees are very professional. I have been very happy with them and I will continue to use them.
Licensing
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FAQ
Central Heating & Air is currently rated 4.8 overall out of 5.
Central Heating & Air accepts the following forms of payment: CreditCard
Yes, Central Heating & Air offers free project estimates.
No, Central Heating & Air does not offer eco-friendly accreditations.
No, Central Heating & Air does not offer a senior discount.
No, Central Heating & Air does not offer emergency services.
No, Central Heating & Air does not offer warranties.