SERVPRO

Went smoothly.

.

The project went very well and I will have this Co. back in 8 or 9 years.

It was a disaster. The project had no management whatsoever. I received a VERY detailed listing of everything to be replaced, repaired, removed, etc. that was also received by the insurance company. Grand total of the job was around $120,000. After FINALLY getting them there to work, they ripped everything out very quickly. From there, I pretty much had to call them everyday to see why they weren't there working only to receive answers of and quot;What is left to be done?and quot; and and quot;You mean that wasn't completed yet?and quot; and so forth. I had multiple meetings with their project manager and 3 meetings with the owner which included walk throughs pointing out shoddy work and work still not completed. After the meetings, things would improve for a few days and then they would disappear again. After being out of my house for 10 MONTHS, I fired them. I provided them with THEIR estimate of work to be performed itemizing what they did and didn't complete and offered them payment based on what was complete. That offer was around $38,000. After much arguing, they brought in ALL of their sub-contractors and we had another walk through using THEIR estimate and checking off the items that were completed. I conceded several items and and quot;pro-ratedand quot; a few shoddily completed items to settle on a parting total of around $43,000.

I ended up performing much of the remaining work myself or hiring the sub-contractors myself and completing the work.

I cannot emphasize strongly enough how poorly Servpro treated this project and me as a customer.

On the plus side, spending 10 months in a Residence Inn gets you to Platinum Member status very quickly.