Mike Smith

Scheduled oil change with emailed coupon.

Arrived 10 minutes before appointment time.

Oil change should be fairly short procedure but car was gone over and hour and a half. Service technician came out with a list of "suggested" services, most of which were based on odometer reading and had already been completed elsewhere.

When went to cashier, the price charged was without the coupon discount.

When I called their attention to it they changed to coupon discounted price. Shouldn't have had to point out problem to the correct price agreed to at time appointment made.

I had the feeling they were out to extract the maximum possible revenue from me. I understand they are in business to make money but I prefer it when businesses at least try to appear they are willing to balance their interest with mine.

It went great. My wife and I were traveling from our home in Eddyville, KY to Paducah, KY in April of 2013 when we ran out of gas at I-24, exit 7. The vehicles gas tank had been filled the day before and we had only traveled about 90 miles so there obviously was something wrong in the fuel system. We were at a loss as to what to do so we contacted Mike Smith Toyota where we have our vehicle serviced regularly. Within minutes, the service department had deployed a tow truck and had our vehicle in for repairs which were performed the following day. In addition, the service department, knowing we were out of town, provided a loaner vehicle to complete the things we had planned on our trip to Paducah and to provide a means of returning to our home. The service department found that a rodent had chewed the gas line on our vehicle thus causing the loss of fuel in our vehicle. As indicated, we have our service work normally done at Mike Smith and the service provided has a always been superior.

Start to finish went perfectly! Thank you all so much!!

The salesman was polite. My husband and I test drove a used automobile. The salesman assured us it had been looked over by their mechanics and they thought the car was in great shape. He also said there was no warrenty. My husband asked about a thirty day warrenty and was told that other companys did that but they charged ALOT of money for that service. (turns out Mike Smith charges ALOT of money for a so called processing fee) We bought the Jeep for 7300. Overall the buying process was smooth. 20 days later we were driving when the jeep lost all power. It sputtered and jerked and died. We called the salesman and we were told, pretty much, that were out of luck. Mike Smith Kia is not going to do a thing to help. The jeep is now at a shop and we are waiting for news on how much is wrong with it and how much its going to cost to fix it.