Ingram's Water & Air Equipment

Would not recommend. Stay away. Buy from somewhere else. For 4 years I had a bad RunTru system made by Trane. 4 years I worked w Trane and my home warranty company to try to fix a brand new unit. It never was working right costing me thousands in electric bills, service fees, labor, freon charges, etc. Finally after 4 years Trane said to contact the distributor. After arguing and providing all the receipts for service calls and work performed over 4 years they agreed to replace the whole system. The catch, no one will install it! Now they are trying to get me to pay thousands more to install a replacement system after already having the original system installed and tons of fees and high utility cost! Always screwing over tye customer and never taking responsibility for selling a bad product! My take away from all of this and warning to others: Do not buy Trane products! They do not honor warranty, equipment, or their 'certified techs!' They are not about quality and continue to try to screw over the consumer only caring about their profits not whats right and wrong! Stay away and buy a different brand! Nothing from Trane, Runtru, American Standard, or any equipment manufacturered by Trane or any Trane 'Brand' companies! Trane and their 'certified techs' are set up to rip the consumer off! They already have 1 class action law suite and are pushing towards another! Check their reviews from reputable sites like consumer affairs and BBB. HORRIBLE!!! Ingrams will not help either! They argued with me from the beginning until I filed complaints with BBB, Consumer affairs, attorney General, news stations, etc. I will not stop! What your company, distributors, and techs are doing is wrong!

This company is the absolute worst. They completely lost my order and they've ignored all of my emails for the past two weeks. When their support replied to me last, it was just to tell me that they were combining my new ticket with the other ticket they never replied to. They will not refund my order or send a replacement even though they confirmed that they lost my package. They said they would file a claim with UPS and get back to me, but never did and have ignored every one of my messages since then. It has been over two weeks since they replied to me last. I wish I could upload screenshots here to show the ridiculous conversions I've had with their team (when they actually responded) DO NOT BUY FROM THEM!

After order we were not able to contact seller. Tried to cancel no response received equipment wanted to return can't get a response to return.

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This company has some of the greatest and nicest people I have ever had
work for me. They did everything in their power to get my unit up and
running in a timely manner and when there was a problem, they were on it
promptly. I would recomment this company to anyone and everyone
needing a new furnace. I really appreciate the owner, Doug Ingram, and
his staff. Thank you!!

They were extremely nice. They came out the day after Christmas when our heating system broke down. Even if we were not their clients before, they had no problem in giving us thirty days to pay the bill. It was below zero degrees that morning. The man who came out did what he needed to do outside. He was very quick and efficient.

I thought their response time was a little slow. I had to wait several days, however, they did an extremely good job when they came to do the work.

I highly recommend them.