Geek Squad - Best Buy

Called the store to get pricing on a new chest freezer that was made in America. The sales rep, Becky, gave me a price and informed me that they do not carry the item in the store but they could order and have it delivered for a $69.99 fee. I called Home Depot and they had the exact same freezer and gave a military discount, as me and my husband are both military ,and free delivery to our home. We called Best Buy back and asked if they would price match everything as per their advertisement of price matching. The sales rep, Becky, told my husband that they will not match the delivery or the military discount which was fine. When my husband gave his opinion about your company's policy, which is just like the Bankrupt Circiut City she hung up on him with no comments, apoligies or thank you for your comments were not given, just an abrupt hang up showing your company doesn't have time for military veteran's filling up the street or any kind of promotion that attracts veteran's money. Considering the fact you are in major populas areas and can lose major revenue with bad publicity both private and commercial, it was the reason for my comment and not to disturb an inexperienced sales representative or a posing management member. We called back the store and spoke to a floor manager named Alicia, (would not give last name), when we told her of our complaint about the girl hanging up on us, the conversation went to how I yelled at her and how this store manager overheard the phone call. I, as a former store manager of CVS Pharmacy found that very disrespectful and downgrading. Niether one of these people even bothered to say anything remotely nice to either of us. And when I tried to speak with Alicia she continuously talked over me and would not let me even finish a sentence. This was after my husband handed off the phone and said you deal with them. I feel that we have no other recourse than to file a complaint on the store and we will also be putting this complaint on Angie's List so others may know how Best Buy employees are representing their company. And if this is the way they deal with their customers they DO NOT need my hard earned money or that of our friends and family. Including very many former military members. We will not be shopping with you ever again until you go out of business and have to put every thing on clearance to resolve your debt with the FEDS.

If anything is wrong with it, they usually replace it. They guarantee their warranty's. I think they are very friendly and knowledgeable. I haven't ever had any problem with them.