Paul Davis Restoration of Lexington

"Thank you for the review or our services. We're sorry to hear of your dissatisfaction in general, and the quality of communication in particular. Communication is something we're aware is key for any project to be completed satisfactorily and successfully. It's clear that we weren't effective communicators when it came to your project. Would you be willing to reach out to me so that I can briefly discuss the issues you had? You will find my contact information under our company profile. Thank you in advance, should you decide to do so!"

"Thank you so much for your review. We appreciate the kind words, and are happy to hear that your experience with our associate, Mr. Lucchese, was to your satisfaction. We hope you're enjoying your rennovations!"

"We are sincerely sorry that you were not happy with the work that was performed at your property, and that a resolution that benefited both parties could not be reached. The relationship between our company and yourself ended without any money being paid to us, after we expensed in excess of $20,000 to your project. Those were expenses that were absorbed by us, because you were unhappy with the work, and we believed that to be a fair compromise. At the time of our contract with you we were, and currently remain, a preferred contractor in good standing with your insurance carrier. We are human beings just like everyone else, and we make mistakes. One of the reasons that we remain in good standing with your insurance carrier is because of our history of reaching out and successfully resolving issues that we are made aware of."

"We were at the time of your claim, and remain, a preferred contractor for your insurance carrier. The reasons for this, are our consistent quality of work, and our record of reaching out to correct issues on jobs that we have performed work on. As for our pricing, we use the standard Xactimate price list. Xactimate is the standardized estimating system for the insurance industry nation wide, and for your carrier as well. Our estimates are submitted to a third party administrative company for approval before being sent to your carrier for approval. The estimate, and pricing, was approved by both parties before repairs began. If we are not mistaken, most of our issues came from not being able to reach you at provided contact numbers to gain entry to your house with your approval, as you requested. In the interest of expediency and efficiency, we utilized the lock box that you approved to have left on your property so that tradespeople could gain access. We did cease work on your claim when it was made abundantly clear to our Associate that he was not welcome on your property, to the extent that he was uncomfortable returning. We only received payment for work that was completed, which you would have had to approve for it to be issued."

"Thank you for the review of our services! We sincerely appreciate it."

"Thank you for the review! As we are sure you came to see for yourself, there are a lot of "moving parts" when it comes to repair work. Thank you for your understanding and patience throughout the process. If you ever have any issues or concerns, please feel free to contact us!"

"Thank you for the review! Our clients' feedback provides us with an invaluable opportunity to see what areas of our service can be improved and where we are performing to satisfaction. We sincerely appreciate it."