LOWE'S

My Lowe's nightmare is kind of unbelievable and is going to take a while, so grab a snack. We contracted with Lowe's of Nicholasville, KY to build a new deck on 3/1/18. We were told Contractor A would be building our deck and that it would take 3 to 4 days, maybe 5 if there was a problem. Not long later we were told it would be Contractor B. Well it was Spring in KY and the weather wasn't cooperating, so in late March we were told they were switching the job to Contractor C. Tear down began on 4/5/18 and rebuild began the following week. We thought it was strange that the deck was being built on temporary supports and that the footers were set last, only later did we find out why. At this point our contractor kept telling us that he was waiting for the inspection office to come inspect the footers and that they were backed up. I thought this was odd so I called the city myself. On April 26 I was told by the city that there was no inspection because first of all THERE WAS NO PERMIT FOR MY PROJECT. Our contractor apologized saying something about his accountant not paying his taxes. I have no idea what paying taxes has to do with a building permit when the city showed no record of an application, but once again what do I know. So anyway that gets sorted out after several weeks of prodding and the footers pass inspection. The footers were filled in and then came the framing inspection approximately one week later… The deck failed because of 4 code violations, one of which being the fact that there were no posts against the house. We were told from the time of signing the contract that decks are built free standing these days, and that there would be posts against the house to reduce the load. We later learned from the inspector that the contractor told him “the homeowner didn’t want posts against the house”. This was not a conversation we ever had and I can’t figure out why he would say such a thing, except that maybe he thought the inspector would be like, “oh ok” and pass the inspection anyway?? I’m going to fast forward to present (9/7/18) because this is getting too long, now we still have a failed framing inspection and 2 giant holes in our basement ceiling where additional supports were installed. We have tried for months to resolve these issues with Lowe’s, calling everyone from the “corporate install team”, to the Nicholasville GM, to the complaint line, and even to Synchrony Bank who manages the Lowe’s credit card (FYI they’ve been just as unhelpful). We’ve asked Lowe’s to send someone else to finish the job, they told us no. No one from Lowe’s has even been in contact with us since 7/24/18. For the sake of brevity, I’ve only touched on the biggest issues. There’s a lot more that I could go into, but the gist of it is that Lowe’s end of our contractual agreement has NOT been met six months later. We’ve hired out several large jobs over the past 9 years. Our experience has been that every big job runs into issues. The problem with Lowe’s is, no one has your back when these issues arise. Clearly there are deficiencies in Lowe's vetting process for sub-contractors. The stress and anxiety we’ve experienced from the whole thing has ruined our summer, and there’s no end in sight. We’re still holding the bag for several thousand dollars. I would avoid at all costs.

I didn't have any problems with them. They did a great job. I have also used them for other jobs around my home.

They give good coupons. They did a good job. They are really good. They have it all qualities. I would grade them highly across the board. I would use them in the future, if need be.

LOWE'S - Hardware & Home Improvement Stores Things went fine. They were professional, and cleaned up after themselves. They would talk to me and ask any questions if they needed to. They do a really good job.