AAA APPLIANCE SERVICE INC

I would like to know why my mother wasn't given an estimate before the repairs were completed. Had she been told the nature of the problem and given the opportunity to authorize the said repair she most certainly would have opted for turning the dial herself thereby saving $58. I understand and have no problem with the $39.99 service call fee. I would like my mother to be refunded the $58 she paid for repairs. It took several days to get in contact with the owner of this business, Lee Bolton. I explained to him what had transpired and he said that he would have to talk with the serviceman. It took another two days for him to call me back and say that the repairs were justified and that he stands behind the serviceman's behavior. When I asked him why my mother was not provided with an estimate before the repairs/dial turning, he promptly hung up on me! I feel this business was given every opportunity to right a wrong and they plainly don't care.