NEW WAVE COMMUNICATIONS

Overall, If these problems aren't resolved to our satisfaction..we will get a satellite. We were with Time Warner Cable for 5 years..and we only called them out 1 time to replace a remote that had quit working. I don't complain about just anything...but I expect Quality cable when I'm paying over $100.00 a month for it. The hold times on the phone is atleast....at best 13 minutes! I promise you....call them and see for yourself how long it takes to get a live person...(888)863-9928. Do NOT get cable with New Wave Comm. They absolutely need to overhaul their phone system...and they need to invest in quality equipment. I have tried to get these problems resolved...but they don't seem to want to work with us. I think I deserve some credit on my bill since neither of our dvr's have worked correctly....not to mention the other issues. Beware of NEW WAVE COMM!!! Go with a satellite if New Wave is your local cable provider. Unfortunately, they are also our internet provider....and we were without internet service for 4 days...and the only thing they could tell me was that they were working on it in our area....Bull Crap...Completely unacceptable!!!!!!

I have been a customer for 3 years now, their internet is crappy.  It goes out about once a week for at least an hour.  They have horrible customer service and you are on hold for a minimum of 20 minutes before you ever talk to a real person.  My internet was just out for 3 days because "oops someone must have accidentally checked a box."  This was only figured out after 2 no call, no shows on behalf of the service technician and over 2.5 on the phone (most of which I was on hold) trying to get the problem solved.