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WM Branch & Son Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Additional DBAs - Branch & Son Plumbing, Heating & Cooling Wm, Branch & Son Plumbing Heating & Cooling. Family owned & operated.
Business highlights
112 years of experience
Services we offer
*Family Owned & Operated Since 1913* *Plumbing Install/Repair* Heating & Cooling, Gas Lines, Geothermal, Water & Sewer Pumps *Licensed/Bonded/Insured, Water Heaters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.932 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 32 reviews
Ken J.
May 2018
Needed a new shut off valve installed on short notice in order to get a new washing machine. The original valve had broken. They arrived on time and did a great job. By sending them a picture they were able to find an exact replacement which saved us time and expense. They were prompt, courteous and professional. The price was very reasonable. We will certainly use them again in the future.
Marian K.
Mar 2018
The workman arrived promptly, worked steadily and successfully completed the repair. The company is currently repairing the sump pump whose non-functioning caused the problem in the first place. I have recommended them to the realtor who is representing me in the sale of the house. I would certainly use this company again.
Carolyn P.
Dec 2017
The plumber was able to guess the location of the leak within an inch or so and carefully made an easily fixable hole through the drywall and wallpaper. He cleaned up afterwards. The opening was easy for me to drywall and repaper because of the care he took with the hole. We were able to wait for the specialist in hidden leaks in older houses. It took a few days for him to get here after we called, but he came as scheduled and worked quietly and efficiently. The repair has functioned perfectly.
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], Thank you so much for the great report. It was a pleasure doing business with you. Looking forward to serving you in the future. Sincerely, Wendy Duke"
Tom W.
Sep 2017
The cost was too much. It was a little over $100. I’ve had these guys for the last 20 years. I know them and they’re an “A” rating. They’re consult has gotten a little more prohibited that it makes me start to consider looking around. The quality of the work is always an “A”.
Response from WM Branch & Son Inc
"Mr. [Member Name Removed], Thank you for the "A" rating. You have been a great customer for close to 20 years, so thank you for your continued patronage. Look forward to serving you in the future. Sincerely, Wendy Duke"
Susan C.
Jul 2017
He ran a little later than planned, but I was notified ahead of time that would be the case. (Thank you, Elizabeth). Cleaned and checked air conditioner. Very pleasant and efficient. Price was comparable with big name company I previously used and had several unpleasant experiences with. This was the first time I called them for HVAC, but have called them a few times for plumbing, and have been very happy with the work, the workers, and the very reasonable prices. I plan to call them in the future for all plumbing or hvac work.
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], Thank you for the great review. We look forward to serving you again in the future. Sincerely, Wendy Duke"
Betty L.
May 2017
They're wonderful. They have done a lot of things for me, and they've always been wonderful. They're very reasonable, and the did a good job.
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], It has been a pleasure serving you for over 20 years and hope we have 20+ more. Thank you for the great review, your business if very much appreciated. Thank you, Wendy Duke"
Nancy G.
Apr 2017
The work was done quickly and efficiently, he answered my questions and did not advise me to do unnecessary additional work (unlike another plumber who had looked at the job) and charged very fairly and reasonably for the work. I have gone through 5 plumbers previously and would recommend Wm Branch and Son above all of the others!
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], Thank you so much for your glowing review, we really appreciate it. We look forward to serving you in the future. Thanks, Wendy Duke"
Chris J.
Mar 2017
It went great
Lilly M.
Mar 2017
Work was completed during a single visit and we haven't had any issues since January. The plumber was very professional and efficient. We will definitely use them again.
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], Thank you so much for your wonderful review. Glad we were able to repair all you plumbing problems. We look forward to serving you in the future. Thanks, Wendy Duke"
Carol C.
Jan 2017
They are professional and are a good contractor.
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], Thank you so much for your review. We really appreciate your business. Look forward to helping you in the future. Thanks, Wendy Duke"
Karen H.
Jul 2016
unknown
Response from WM Branch & Son Inc
"Mr. [Member Name Removed], Thank you for giving us an "A". And thank you for your business! :)"
Betty L.
Mar 2016
.
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed], As usual, it is always a pleasure doing business with you! Hope you are feeling better. Thank you for your business."
Robert F.
Dec 2015
This will be short and sweet. WM Branch & Son provided good plumbing service. However, I was not billed at time of service. I was told I would receive an invoice in the mail. I was never informed of the cost of service and expected an invoice in a reasonable time: 1-2 weeks. An invoice finally arrived approximately 60 days after service. This is poor customer service and completely unreasonable billing practice. Maybe I will take 60 days to pay it.
Carolyn B.
Nov 2015
unknown
Response from WM Branch & Son Inc
"Mrs. [Member Name Removed] Thank you so much for taking time to write a review here on Angie's List. We look forward to helping you with any plumbing and HVAC needs in the future!!"
Nancy B.
Jul 2015
4 1/2 cast iron pipe cracked from 2nd floor bath to 1st floor bath. They saved us time and money.
Response from WM Branch & Son Inc
"(Removed members personal information) WOW!! Thank you for the fantastic review. We are glad to have you as a customer and look forward to helping you with all your Plumbing and HVAC needs in the future. Have a super duper day!"
Anthony P.
Jul 2015
I can't say enough about WM Branch & Son - great service. They are thorough and the ultimate professionals. There was no rush and all work performed beyond expectations.
Response from WM Branch & Son Inc
"(Removed members personal information), I can't thank you enough for this wonderful review. We appreciate the business and look forward to all your Plumbing or HVAC needs in the future! Have a super day!!"
Judy W.
Jun 2015
Have used them for years; personalized service....always goes great!
Response from WM Branch & Son Inc
"(removed member name), Thank you so much for your great review. We look forward to helping you with any HVAC or plumbing needs in your new home."
Paul L.
Apr 2015
Excellent installation. They cleaned up well, and returned twice quickly when a called--for adjustments. Found faulty pump they had not installed and replaced that, too.
They are fair priced(not lowest, but best value), excellent craftsmen. I would trust them with any job.
They are fair priced(not lowest, but best value), excellent craftsmen. I would trust them with any job.
Response from WM Branch & Son Inc
"Dear (removed member name), Thank you so much for your wonderful review!! I appreciate the kind words. Looking forward to helping you in the future with any HVAC or Plumbing needs you may have. :)"
Brian L.
Oct 2014
We had a toilet that wouldn't flush. After trying all of the DIY techniques I could think of we call WM Branch plumbers whom we've used in the past. When they arrived, all they had was a small (10 foot) toilet snake, so they had to come back a 2nd time with the large electric motor driven drain cleaning device. They found that we had a makeshift clean-out which we weren't aware of but they replaced it with a proper clean-out and proceeded to snake out the line to the street. They did a lot to contain the mess that this makes and after completing the job everything seems to be in order and we now have a good clean-out if we need it in the future.
Response from WM Branch & Son Inc
"[member name removed], Thank you for choosing us for your plumbing needs. We appreciate the great review and look forward to serving you in the future! Thank you, Wendy Duke Office Manager"
John G.
Oct 2014
unknown
Response from WM Branch & Son Inc
"Thank you so much [member name removed]!! We strive to make everyone's experience great and personal and look forward to many years of continued service with you! Thank you for such a wonderful review! :) Sincerely, Wendy Branch Duke Office Manager"
Betty L.
Sep 2014
They are wonderful. They always try to come out. They're always pleasant and price is reasonable. I've been using them for years. They've always been excellent.
Response from WM Branch & Son Inc
"Thank you so much Mrs. [removed member name] !! We strive to make everyone's experience great and personal and look forward to many years of continued service with you! Thank you for such a wonderful review! :) Sincerely, Wendy Branch Duke Office Manager"
Sara M.
Jul 2014
They were efficient, professional, clean and not too expensive.
Response from WM Branch & Son Inc
"[Mbr name removed], thank you for choosing us to do your plumbing work. We are happy you were happy with your service and gave us a great review! :) Thank you!"
Brittany G.
Mar 2014
We have used William Branch for our plumbing needs since moving to Louisville two years ago. The are always prompt and efficient. On two separate occasions they have had to cut out drywall and replace very old sections of pipe (we live in a very old house house). Each time they have removed all debris and swept up after themselves. In terms of pricing, they are beyond reasonable. A job that was quoted at over $1400 by another plumber only cost $850 and the results were stellar. I have recommended them to everyone I know and will continue using them in the future.
Response from WM Branch & Son Inc
"[member name removed], thank you for choosing us for all you plumbing needs. Just to let you know we also work on HVAC systems. We appreciate the great review and look forward to serving you in the future! Thank you, Wendy Duke Office Manager"
Judy W.
Mar 2014
How can I begin? Years and years of service! Trust! Caring! Good service! (By the way, he's not a relative....just a trusted "good guy")!
Response from WM Branch & Son Inc
"Thank you so much [member name removed]!! We strive to make everyone's experience great and personal and look forward to many years of continued service with you! Thank you for such a wonderful review! :) Sincerely, Wendy Branch Duke Office Manager"
Bradley S.
Aug 2013
It went very well. I have had them work on a few items in our house. They are very professional and timely.
Licensing
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FAQ
WM Branch & Son Inc is currently rated 4.9 overall out of 5.
WM Branch & Son Inc accepts the following forms of payment: CreditCard
Yes, WM Branch & Son Inc offers free project estimates.
No, WM Branch & Son Inc does not offer eco-friendly accreditations.
No, WM Branch & Son Inc does not offer a senior discount.
No, WM Branch & Son Inc does not offer emergency services.
No, WM Branch & Son Inc does not offer warranties.