Window World LLC

This place stole my $8,300! I paid for the job up front (required by the company) and they only did 2/3 of my roof. They refused to finish the job and now I have to sue them. They are crooks. STAY AWAY from them if you don't want to get ripped off. BUYER BEWARE!!!

Over promise and under deliver (or maybe no delivery at all). We are on week 10 after being told the windows would be installed in 6-8 weeks. Every time we call, they say "two more weeks". Sales guy disappeared after promising to help expedite and customer service just says "sorry". Will revise if/when windows are actually installed.

Went great, new windows installed at great price. The installers were actually early. No real complaints outside of some left over cigarette butts in the driveway. Would definitely use for other products they offer.

Not too bad

Did not get done

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Horrible, horrible, horrible. We were given a quote in January for a new bay window and we were told the quote was good while we were deciding. We called the other day to go ahead with the order, Tim Rock came out tonight, re-measured the window, called some guy to get a new quote, told the guy over the phone that "he wasn't going to eat it", hung up with whoever he was talking to and told us the new quote, which was $1000 over the price of the old quote. When we demanded to know why it was different than what was on the written quote he gave us, he told us that the quote was just a number written on a random piece of paper (It was a Window World letterhead paper) and when we told him we weren't going to pay a $1000 more, he told us he wasn't holding a gun to our heads and he got up and walked out. As he was walking out the screen door, he made a smart remark at which point we told him to leave immediately. VERY UNPROFESSIONAL AND VERY RUDE, we are still in shock over the behavior of the salesman, it was almost like he didn't want to do the job after all, and gave us a new higher price to get rid of us. You can bet we will be letting all of our friends and co-workers know what happened to us with Window World!!!

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They did a good job.  They did an excellent job.  Everything went well.

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The work was fine. They got it done in one day. We have had no problems. I would recommend them to a friend.

It was expensive.  It's a really nice glass door.  It was really good.  It's a great product.  They installed it and it was beautiful.  It works perfectly.  Everything promised were delivered on time.

They were prompt and did exactly what we have dealt for. The price was little bit higher, but we had some addons so I think that was a realty. They give you a flat rate price per window, which is a really good price, but then if you change a color then it is like $90 per window and that can accelerate the cost very quickly. I would use them in the future, if need be.

The rep seemed knowledgeable and the product seemed decent, but they seem on the high side.    Also, they said they just changed manufacturers and that concerned me with how often they change brands and how this may affect warranty and service later.

I called and told Window World that their window was cracked. I was told I needed the serial code off the window frame. This window is a third floor dormer window and, at nearly 60 years old, I am supposed to climb into the attic to get the serial code. The replacement came and the fitter went into the attic to replace it. He slipped and fell through the master bedroom ceiling. He immediately called his manager and we were told that someone would be there 'first thing' in the morning. After 4 phone calls to Billy at Window World the next day he finally called me back at 5:00pm on a Friday. He told me that he didn't know why I was told that someone would be there 'first thing' because that was not possible. I asked him what I was supposed to do with the hole in the ceiling over the weekend and he asked if it was causing me a problem! The ceiling was finally fixed over 3 visits but after the painter had left I noticed that the corner of the trey ceiling near where the installer had fallen through was cracked. I called Billy back and he sent the painter over to look at it but the painter said it had nothing to do with incident. I told him I didn't believe him but he said he wouldn't fix it. TERRIBLE CUSTOMER SERVICE!

They charged $189 per window. I put energy saving windows and they commented that this is going to save you at least 10% on your bills, so I had my last year bills and I added them all up and I saw what the different was and it wasn't 10%. In fact, it didn't save me anything, so I sent them a little letter saying you owe me 10% of 500 and something dollars and they gave me a check. I went over there and they gave me two windows to put in this other windows that I was going to do some improvements that I'm still planning on doing and I have them in my garage and they gave them to me for free.