Vacuum Solutions

Description of Work: this company is no longer open

Description of Work: I purchased a vacuum cleaner from the business in 12/2011. The owner told us that too keep up the warranty on the vacuum, we had to have it service once a year. We took the vacuum to the business on 12/06/2012 to have its one year service. When I dropped the vacuum off, I was in the store for about an hour and a half. I was the only customer in the store at that time. The worker/owners friend talked to me about everything (vacuum related or not) before I finally asked if we could go ahead and write it up for repair/service. The worker told me that the vacuum would be ready the next day (Friday) or Tuesday 12/10/2012 at the latest. Friday came and I heard nothing. Tuesday evening I had to call and see what the status was. The owner told me it would be ready the next day (Wednesday). I showed up to the store on Wednesday, the vacuum hadn't been started yet. The owner and his friend/employee told me it would be ready on Wednesday. As the owner walked from the back of the store on Wednesday, he seemed to be intoxicated and having trouble walking and checking my vacuum. I asked the owner when it would be ready, and he assured me that it would be ready the next day, Thursday 12/13/2012. I showed up at the store on Thursday, and the vacuum was still sitting in the same spot I left it a week prior. I asked him, one more time when it would be ready. He appologized and said it was for sure be done the next day, Friday 12/14/2012. My Fiance had to call Friday to see if it was ready. The owner told her it wouild be ready on 12/18/2012. She told the owner that that was unacceptable, and she was on her way to pick it up and take it to another business. When she arrived at the store, the owner had set the vacuum on the sidewalk (a $550 vacuum) with a note on it saying "we will no longer service your vacuum".