Vacuum Authority

Vacuum Cleaners

About us

Authorized retailer for Oreck, Dyson, Hoover, Miele, Simplicity, Royal vacuums and EdenPure, HeatSmart, Duraflame infrared heaters. Additionally, we carry commercial vacuums, air purifiers and carpet and floor care machines and products to help maintain your floors and carpets. We have a full service repair department that provides free estimates and a free loaner upon request (ussually available).

Business highlights

41 years of trusted experience

Services we offer

Vacuum cleaners. Sales. Repair. Infrared Heaters.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.72 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.7
responsiveness
3.3
punctuality
3.0
Showing 1-2 of 2 reviews

Steve R.
06/2022
5.0
vacuum cleaners
  + -1 more
My tech, Ethan G., examined the broken vacuum and accessed the problem as a factory warranty situation. With the information he gave me, I was able to contact Dyson and receive at no cost a new unit to replace the old. Dyson reported the unit was out of warranty but with Ethan's help I was able to get this expensive vacuum back to work. Steve R. Louisville, KY
Description of Work: Help with Dyson V11 repair

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathleen B. S.
01/2018
1.0
vacuum cleaners
  + -1 more
Terrible! Horrible! Inadequate service for what was needed. Didn’t clean the canister but insisted it had been. When we took it back to show the employee who did the work, she actually said our vacuum was ‘disgusting’. Well, duh? We have PETS! That’s WHY we took it in TO BE CLEANED. She actually started CRYING??? I honestly feel sorry for the franchise owner if he/she is unaware of this regrettable, ill trained employee.
Description of Work: Clean Dyson bagless vacuum cleaner

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


    Contact information

    10236 Westport Rd, Louisville, KY 40241

    http://www.vacauthority.com

    Service hours

    Sunday:
    1:00 PM - 5:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Vacuum Cleaners

    FAQ

    Vacuum Authority is currently rated 1.7 overall out of 5.

    Sunday: 1:00 PM - 5:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    Vacuum Authority accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Vacuum Authority offers free project estimates.
    Yes, Vacuum Authority offers eco-friendly accreditations.
    No, Vacuum Authority does not offer a senior discount.
    No, Vacuum Authority does not offer emergency services.
    No, Vacuum Authority does not offer warranties.
    Vacuum Authority offers the following services: Vacuum cleaners. Sales. Repair. Infrared Heaters.

    Contact information

    10236 Westport Rd, Louisville, KY 40241

    http://www.vacauthority.com

    Service hours

    Sunday:
    1:00 PM - 5:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM