UNIVERSAL APPLIANCE SVC
About us
Universal Appliance Service has been under the operation of Charles Thompson since 2001 and is a family ran business. We offer residential and commercial appliance repair. We have seven technicians that cover the Louisville and surrounding counties, and Indiana; we also have a sealed system authorized technician. Our repair turnaround time is 3-5 business days if the part is available locally and not on back order. For any product where parts aren’t available locally it takes 7-10 business days. We charge an $89 service call which covers the trip charge & diagnosis, after diagnosis is made the technician will provide customers an estimate for repair should parts be needed or additional labor. For customers whom have multiple appliances to be serviced we charge a $35 diagnosis fee for each additional appliance. We warranty our labor for 30 days and parts for 60 days.
Business highlights
Services we offer
Asko, Avanti, Bosch, DCS, Dacor, Danby, Electrolux, Everstar, Fisher & Paykel, GE, Gaggenau, Goldstar, Haier, Hotpoint, LG Electronics, MDA, Magic Chef, Samsung, Sharp, Siemens, Tappan, Thermadore, We can repair, and Greenway. We service all brands out of warranty and we also provide service for numerous extended warranties and homeowners insurance., clean or install appliances. We are manufacturer authorized to service the following appliance brands under warranty: Frigidaire
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 0% | ||
| 10% | ||
| 20% | ||
| 50% |
"We apologize for the technicians ill performance, however, the technician that was out to the customers home is no longer with us as of 4/18/17 (before knowing of the incident). The Mr called and advised us of the situation today and came in with his receipt the technician left. As a result we are ordering the proper parts & the service manager will be returning to repair the unit and assess the damage. We have insurance that takes care of these types of matters, we know it's inconvenient, but we will handle the problem to the best of our abilities to make as painless for both parties."
"Our records show we rescheduled the customer once because a technician called out sick (appointment moved from 9/4 to 9/8) and upon diagnosis on 9/8 we found a bad drain pump, ordered the part and once received on 9/12 we tried to contact for parts install. It looks like we never spoke directly back with the customer; we got word from the extended warranty to return the part and the customer was cancelling their contract with them. Our apologies if the customer service was bad then (2.5 years ago)....our office personnel is exceptional now."
Later in the week, my brother (who is not a repair man), installed the hood by himself in less than 5 minutes.
Shame on Universal Appliance.
Licensing
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