TREND SERVICE & INSTALLATION

It went great. They were real good and listened to what I wanted. He helped me to match my appliances and did not try to sell me anything I did not want. I found two of the same appliances on sale at another appliance store and they matched the price.

We moved in the new house in Sept. 07 The house built for us by Penney Love a local builder in Louisville. Shortly after moving in we realized we had a smoke problem. Every time we cooked anything on our grill, the stove and grill we have are made by Thermador and hood is made by Vent a Hood. We contacted Trends and they sent out service man from their company. After looking at the hood he made some calls and came back and said the hood might be too small for the grill. I told trends they needed to get it straightened out. After more frustration with them I asked them to call the factory rep. from the hood company, he came out to inspect and at that point he thought the vent going to the out side was wrong but it turned out to be ok. He said the size of the hood was fine but mentioned that the hood was lower than it should be. The builder and a sales person were present from Trends, after further examine the HCAC company came later just to make sure they had the correct duct installed they verified with a picture that was sent to Vent A Hood. About a week later Trends came back and told me that I had told them how high to install the hood and this was the reason it was not working correctly. I have never told them how high to place the hood, there is strict standard that must be followed when installing the hood, they are just tying to get out of making it right. The repair is going to be expensive to do, but it is thier error and not mine. I paid them a lot of money for their expertise which I did not receive. With all of the appiances in the house we problaly spent around $18,000 with them only to get this kind of workmanship.