SERVPRO OF NE JEFFERSON COUNTY

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Nice, professional and easy to work with. Was very accommodating of my schedule.

They missed 3 scheduled appointments with no phone call or message that they would not be here as scheduled.  The machine they brought to dry out the basement (large de-humidifier) leaked water into my basement and caused more damage than the original flood.  The person who responded to my call told me that they would make repairs and shampoo the carpet that was now badly damaged by their defective equipment.  When it came time to make the repairs, they denied knowing about it and charged me for the repairs.  It took a call from my insurance agent to the regional boss to straighten it out.  Even then, they did not show up to make the repairs as promised.  After receiving the check from the insurance company, I withheld their payment because the job was not finished as promised.  After a few weeks they called threatening me with action if I did not pay.  I explained the situation to them and again it took a call from my agent to the regional boss to get straightened out.   The people who finally did show up to fix it were nice and professional, but by that time I had had enough.  I WILL NEVER USE SERVPRO AGAIN.

My initial phone call was immediately picked up by their call center (after
normal office hours).  I was quickly connected with manager of the local
branch.  The service center made contact with the branch and directly connected
me a live person.
 
These folks were able to dispatch a crew to my home within 1 hour of my
call.  Within 1.5 hours they had completed the clean up and had left the
house.   They were very professional and did an excellent job.
 
In addition, they provided all the necessary information to my insurance
company for the claims process.  Billing was forwarded directly to my insurer
for payment.  Aside from reporting the claim, all I had to do was forward the
invoice for the carpet and padding replacement.
 
Please be aware clean up for a sewer back-up is extremely expensive.  I
didn't cost shop as it was a horrible mess and I did not want to delay and risk
further damage beyond the carpeting as it was starting to reach the dry wall
behind the trim.  Fortunately it was covered by insurance and as such was billed
within the allowable limits.

Removed all drywall and insulation in garage to identify and neutralize odor in garage. Cleaned and sealed framework, then replaced insulation and drywall. Also sealed and painted. Finally, cleaned floor. All technicians and project managers were professional and addressed my needs in a timely manner. Communication was excellent. I would definitely use them again when needed.

The job took 2 days rather than the single day that they originally thought. They did a thorough job, although there were a few areas that we thought could have been finished out a bit better but overall was good. They did show up late on the first day due to some scheduling conflict. Did a good job on the basement.

The work was fantastic. It was covered by the insurance. I would definitely recommend them and if I have issues I prefer him to call.

It went well. They came in a timely manner. They did a good job drying up the basement and clearing out what carpet and stuff needed to be cleared out.

I called the company and a representative came to our home within an hour.He surveyed the damage and figured up the price based on how it should be cleaned. He called me and told me a crew could be at my house in 2 hours.I waas very releived my basement could be cleaned so quickly.The crew of 2 men arrived at my house right on time,They brought the equiptment in the house and started to work.They did and excellent job,the were very thorough and extremely professional.They did an excellent job and gave me some very worthwhile advice on getting in touch with the Metropolitan Sewer District so this situation will not repeat itself ! I was extrmely appreciative for the great job!!

I was extremely happy with the ServPro techs and service. I had originally planned on having them do the carpet/pad replacement, but since this occurred in April during the western KY downpours/flooding, I am going with another company for that since ServPro is/was swamped with much more serious calls as a result of the flooding. I would definitely hire them again.