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SERVPRO OF NE JEFFERSON COUNTY

Basement Waterproofing, Carpet Cleaning, Oriental Rug Cleaning,

About us

SERVPRO is an independently owned and operated franchise specializing in Fire & Water-Clean-up & Restoration. We can also handle: mold, bio-hazard, large loss, and smoke damage.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Water Mitigation, Fire Mitigation, Carpet Cleaning, Duct Cleaning, Commercial and Residential cleaning, General Cleaning, Mold Mitigation, Restoration and Repairs, and more.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.510 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
0%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.6
responsiveness
4.4
punctuality
4.3
Showing 1-10 of 10 reviews

Renee G.
01/2016
5.0
unknown
Description of Work: We had black mold in the bathroom and they mitigated it. It was awesome.
Rating CategoryRating out of 5
Yes, I recommend this pro

Rosemarie H.
01/2016
5.0
Nice, professional and easy to work with. Was very accommodating of my schedule.
Description of Work: Water mitigation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$700

jack M.
07/2015
1.0
They missed 3 scheduled appointments with no phone call or message that they would not be here as scheduled. The machine they brought to dry out the basement (large de-humidifier) leaked water into my basement and caused more damage than the original flood. The person who responded to my call told me that they would make repairs and shampoo the carpet that was now badly damaged by their defective equipment. When it came time to make the repairs, they denied knowing about it and charged me for the repairs. It took a call from my insurance agent to the regional boss to straighten it out. Even then, they did not show up to make the repairs as promised. After receiving the check from the insurance company, I withheld their payment because the job was not finished as promised. After a few weeks they called threatening me with action if I did not pay. I explained the situation to them and again it took a call from my agent to the regional boss to get straightened out. The people who finally did show up to fix it were nice and professional, but by that time I had had enough. I WILL NEVER USE SERVPRO AGAIN.
Description of Work: After our bathroom flooded we called servpro to dry the floors and the basement.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$8,500

Bradley K.
07/2015
5.0
carpet cleaners
  + -1 more
My initial phone call was immediately picked up by their call center (after normal office hours). I was quickly connected with manager of the local branch. The service center made contact with the branch and directly connected me a live person. These folks were able to dispatch a crew to my home within 1 hour of my call. Within 1.5 hours they had completed the clean up and had left the house. They were very professional and did an excellent job. In addition, they provided all the necessary information to my insurance company for the claims process. Billing was forwarded directly to my insurer for payment. Aside from reporting the claim, all I had to do was forward the invoice for the carpet and padding replacement. Please be aware clean up for a sewer back-up is extremely expensive. I didn't cost shop as it was a horrible mess and I did not want to delay and risk further damage beyond the carpeting as it was starting to reach the dry wall behind the trim. Fortunately it was covered by insurance and as such was billed within the allowable limits.
Description of Work: Clean up and sanitation due to sewer back-up in my basement. Removed damaged carpet and padding, cleaned up water and mess, installed drying equipment and air purifier.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Sara F.
11/2014
5.0
Removed all drywall and insulation in garage to identify and neutralize odor in garage. Cleaned and sealed framework, then replaced insulation and drywall. Also sealed and painted. Finally, cleaned floor. All technicians and project managers were professional and addressed my needs in a timely manner. Communication was excellent. I would definitely use them again when needed.
Description of Work: Odor removal in garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Tom T.
04/2014
4.0
The job took 2 days rather than the single day that they originally thought. They did a thorough job, although there were a few areas that we thought could have been finished out a bit better but overall was good. They did show up late on the first day due to some scheduling conflict. Did a good job on the basement.
Description of Work: Cleaned entire house and deep cleaned basement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$2,000

Terri R.
02/2014
5.0
The work was fantastic. It was covered by the insurance. I would definitely recommend them and if I have issues I prefer him to call.
Description of Work: I used Servpro Of Ne Jefferson County for water damage due to a leaking pipe in the basement, so they fix, put filling, dried everything out.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia S.
03/2013
5.0
basement waterproofing
  + -1 more
It went well. They came in a timely manner. They did a good job drying up the basement and clearing out what carpet and stuff needed to be cleared out.
Description of Work: We had water damage in the basement.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ellen S.
09/2012
5.0
I called the company and a representative came to our home within an hour.He surveyed the damage and figured up the price based on how it should be cleaned. He called me and told me a crew could be at my house in 2 hours.I waas very releived my basement could be cleaned so quickly.The crew of 2 men arrived at my house right on time,They brought the equiptment in the house and started to work.They did and excellent job,the were very thorough and extremely professional.They did an excellent job and gave me some very worthwhile advice on getting in touch with the Metropolitan Sewer District so this situation will not repeat itself ! I was extrmely appreciative for the great job!!
Description of Work: Clean-up and sterilze basement floor after sewer backup.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$544.44

Terri R.
05/2011
5.0
I was extremely happy with the ServPro techs and service. I had originally planned on having them do the carpet/pad replacement, but since this occurred in April during the western KY downpours/flooding, I am going with another company for that since ServPro is/was swamped with much more serious calls as a result of the flooding. I would definitely hire them again.
Description of Work: We had a outside faucet pipe burst inside our basement where it runs over our drop ceiling on a Sunday. That same day, ServPro came in, took moisture readings,pulled the carpet and pad up, carried out damaged ceiling tiles, provided blowers and sprayed to prevent mold/mildew. They came back several times over the week to adjust blowers and re-take moisture readings. After about 4 or 5 days, they made a final return, confirmed everything was dry and removed their equipment. Throughout the entire process, the service techs explained everything, to include: what they were doing, the results they were getting, costs estimates, time estimates, explaining insurance procedures (our homeowners insurance deductable was $500), etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

    Contact information

    9407 Westport Road Suite 116-261, Louisville, KY 40241

    http://www.servproofnejeffersoncounty.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Basement Waterproofing,
    Carpet Cleaning,
    Oriental Rug Cleaning,
    Mold Testing & Remediation,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    General Remodeling

    FAQ

    SERVPRO OF NE JEFFERSON COUNTY is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    SERVPRO OF NE JEFFERSON COUNTY accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, SERVPRO OF NE JEFFERSON COUNTY does not offer free project estimates.
    Yes, SERVPRO OF NE JEFFERSON COUNTY offers eco-friendly accreditations.
    No, SERVPRO OF NE JEFFERSON COUNTY does not offer a senior discount.
    Yes, SERVPRO OF NE JEFFERSON COUNTY offers emergency services.
    No, SERVPRO OF NE JEFFERSON COUNTY does not offer warranties.
    SERVPRO OF NE JEFFERSON COUNTY offers the following services: Water Mitigation, Fire Mitigation, Carpet Cleaning, Duct Cleaning, Commercial and Residential cleaning, General Cleaning, Mold Mitigation, Restoration and Repairs, and more.

    Contact information

    9407 Westport Road Suite 116-261, Louisville, KY 40241

    http://www.servproofnejeffersoncounty.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM