Project Heating & Cooling

I've used them for 30 years. Professional, prompt, courteous. They are just a very good company.

It’s a good system. They had a tight work space and they just did a good job of fitting everything in. The young technicians are just as good as the old ones. They’re well trained and they know what they’re doing. They’re good at explaining things. You don’t even know they’ve been here when they leave.

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Nothing really to say about them.

I had two other companies telling me I needed a new unit, and that it needed replaced. The AC unit is now working with no problems. It saved me $15,000. I have used them for about 10 years now, and would recommend them. I give you guys an A, except for Kevin I give him a B :).

Regarding price: just an expensive under taking. All was fine though I needed a follow up call when I noticed system was leaking after installation because of cracked valve or something. That didn't bother me as much as the old dirty hose I noticed they hadn't replaced. All was taken care of in short order! I even called them months later for AC clean and tune-up!

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They stood by their warranty agreement. They promptly came out and fixed it at no charge for parts and labor.

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I have been using them for years. I thought the price was a good price. They did fine.

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We use Project Heating & Cooling, they come out as we have a contract with them. I think that is who we got our unit from over a year ago. They come twice a year to do the servicing. The punctuality is definitely an ‘A’. I would definitely use them again in the future.

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I discovered that my furnace was not coming on. This was after the end of the workday on a Friday. I called and the employee on call had just pulled into his driveway in Indiana. He turned around and came back to my house in eastern Louisville. He quickly discovered that the igniter was broken and replaced it almost as quickly. I was totally satisfied with the work and especially glad that I have Project's year-round heating and cooling maintenance plan.

Went well on a difficult job considering the tight spaces to work in.
Extra floor vent had to be installed in expanded kitchen area and the equipment handled the load very well
Technicians were friendly and informative

I had already had service on my HVAC unit and was told that I needed a new furnace. I then called Project Heating and Cooling and asked them to come out and repair my unit. They came out the same day - the repair man was very knowlegeable. He also concluded that I needed a new furnace - so I had them quote both the furnace and the AC unit, and to give me several options on various efficiencies. I ended up purchasing a Bryant system and was very pleased with the professionalism of the technicians and the quality of work.

Overall things went well. When a problem was called to their attention they quickly corrected it. (same day) They came promptly each day.

I suspected my HVAC system was on it's last leg, so before it broke down and I wanted to compare quotes and learn about how heating and cooling systems work. I met with about 10 contractors and Project gave us the most for the money.
Ken York was our contact and after talking with many other professionals, it was clear he had great experience and knowledge in his industry. He helped us understand to be comfortable and save money, we needed to do more than just replace the HVAC system. He started us on the Kentucky Home Performance program- which gives you rebates for a percentage of the cost of making your house energy efficient (To get the rebate the contractor has to perform and energy audit, determine what you need to do to make the house meet the standards of being energy efficient, and once the improvements are made, you qualify to get the money). If it is determined that other services have to be performed, such as new windows or new insulation added, They sub-contract the services so those services are eligible to be included in the KY Home Performance rebate. Only Project Hand C and one other contractor in town is authorized to work with the KY Home performance program as a general contractor.
After a thorough energy audit, Ken showed me areas that needed caulking and weather stripping, found a gas leak, found that the water heater was not getting proper ventilation, and recommended a Bryant Hybrid HVAC system that would make us eligible for the KY Home Performance loan that fit what we could afford. Ken worked with Brandon from Energy Savers on getting the insulation we needed. He installed ventilation for the water heater to make our house safe.
The Bryant HVAC Hybrid system was a great solution for house. It uses a thermostat that runs like a computer and determines the most efficient was to run. It controls the humidity level for the house and switches between the heat pump and furnace in the winter, depending on the temperature. Tim from Project Hand C led on the installation of everything and did an excellent job. He was easy to communicate with and his team's work was well done.
When the evaluators from the KY Home program checked everything out once everything was in place and installed, they determined the advice Ken gave us was correct and our house was efficient. Although Ken didn't have to, he showed up for the evaluation in person to make sure he had done all he could. We received our rebate from KY Home Performance program, along with a rebate from Bryant.
I would recommend working with Ken York if you are thinking of getting a new Heating and Cooling System. He is motivated to help you out in areas that are outside of the system instelf, even when it doesn't make him more money. As the world goes more and quot;greenand quot;, Ken is a leader in his field.

It is a very high end system. The installation went well, and the salesman were very nice. However, we were told that they would follow up with us, and they never have.

We called Project for an estimate. The salesman (Kevin) came out to look over the current set up, measure, etc. He was prompt and professional. He came out a second time with the detailed estimate and it was thorough, gave us options and was again prompt and professional. He spent an hour with us explaining the services, product we chose and what to expect. A technician came out to get specific measurements. We were also able to communicate via email. We chose the date we wanted installation and were told to expect a day and a half. What a pleasant surprise when they were finished in 1 day! The installers were friendly, professional, competent and knowledgable. Our systems is working great -- even above our expectations. There were no surprises. The price we were quoted is the price we paid. It was a very fair price and comparable with the other estimates we received.