PREMIUM COMPUTER SOLUTIONS
About us
We are a full service computer company and Dell authorized reseller. On-Site Office network support on Microsoft Servers and Exchange email. Wired and Wireless networking and security services. We service all brands of computers including Apple. We provide carry in service at our store location in Hikes Point area or On-Site visits to your business or home within a 30 mile range of Louisville. With over 35 years of experience, we have the expertise to handle just about any problem you may have. Please give us an opportunity to earn your business.
Business highlights
35 years of experience
Services we offer
Premium Computer Solutions is a Dell authorized reseller. Office and home networking with Microsoft networks including Exchange email setup and support. We service all brands of desktop and laptop computers and file servers including Apple laptops. Expert virus removal and recovery of your computer to perfect operation. Complete Software and hardware repair. Data recovery of lost files due to data corruption or accidental deletion. DC jack repair for all brands of laptops.
Accepted Payment Methods
- CreditCard
Reviews
4.858 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 5% | ||
| 0% |
Showing 1-25 of 58 reviews
Andy N.
Jan 2019
Computer was repaired and has worked good since.
Keith K.
Oct 2016
Very smoothly, quick response and repairs, all with great professionalism.
Deborrah F.
Sep 2016
unknown
Carrol P.
Nov 2015
unknown
James P.
Nov 2015
unknown
Gary S.
Aug 2015
he could not so
he reset computer back to manufacturer's specs. I
could have done that myself but I wanted not to have to rebuild my system
he reset computer back to manufacturer's specs. I
could have done that myself but I wanted not to have to rebuild my system
Response from PREMIUM COMPUTER SOLUTIONS
"After running a cleanup program on the system the computer exhibited additional problems due to multiple infections corrupting the operating system. I discussed the next step to get the best end result in my professional opinion and the customer agreed to my course of action before I proceeded."
Nellene N.
Jun 2015
unknown
Jennifer M.
May 2015
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John K.
Apr 2015
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JEFFERY F.
Mar 2015
John and his company did an excellent job of cleaning up and restoring my Dell computer, to include installing a new solid state drive (SSD) as the boot device and mapping other data/applications to the existing hard drive. Installed a new (second) DVD drive, reformatted the harddrive and just extended the life of my computer by another couple years at least. I use this computer for video editing and while its only a few years old, it was slowing down tremendously. By investing my trust in John and his team - I''ve saved myself probably a good 1000-1500 on replacing this computer, and enjoy the speed and new capabilities of this renewed machine. Definitely would recommend them and use them again myself when the need arises. They were quick and actually had the work done before the promised date...
Jean W.
Mar 2015
unknown
Robert T.
Jan 2015
He was on time, he seem to know what he's talking about and he was able to handle my questions. He's helpful and provided general information. He's very courteous and very professional. He called back after the service to check if everything was working okay.
Carl S.
Jan 2015
unknown
Judith B.
Dec 2014
unknown
Ann R.
Dec 2014
unknown
Jerome W.
Dec 2014
unknown
John S.
Nov 2014
I contacted John Archer by phone requesting that he make an onsite visit to my house to see if he could get the latest edition of a ransomware virus off of my wife's computer. We agreed on a day and time and John came to the house at the agreed time and went to work. He worked diligently to remove the virus and help us with installing a good anti-virus software and good backup software. He ultimately had to take the computer back to the shop and remove most everything from the hard drive and start over again. John did isolate a lot of the encrypted files and folders on the hard drive for my wife in hopes that maybe someday someone would figure out how to restore them. There was about 15 years worth of information that was being lost and my wife was very upset about it. He brought the PC back and got everything working good and we settled up and he left. That was on Monday and by Thurs through something that I think I did, the virus was showing up again. I called John and he came to the house that evening and picked up the PC and took it with him to completely wipe the hard drive clean and re-install the OS. He was terribly busy on Fri. but knowing that my wife needed her computer for important work over the weekend, John made it to the house about 7:00 PM and stayed almost an hour with us getting everything set up. John went above and beyond to help us and we are Very Appreciative of his efforts! I would recommend Premium Computer Solutions to anyone, Thank You John Archer!
J T.
Nov 2014
John picked up the first one and delivered it when finished. He picked up the second one and took it with him on a second visit and I picked it up at his store.
James G.
Oct 2014
Very well. Got it back in three vdays.
Sandra D.
Aug 2014
They are wonderful. I have used them 3 times to fix various problems with my computer. Everytime they have been wonderful. Even their dog is wonderful. They are very kind.
Andy N.
Jul 2014
unknown
James G.
Jul 2014
Excellent!!!
David D.
Jun 2014
What stood out the most about them is the experience.
Tom B.
Jun 2014
unknown
Response from PREMIUM COMPUTER SOLUTIONS
"When I arrived [member name removed] showed me a laptop that had multiple infections, was not able to get on the Internet and the anti virus program was expired. I cleaned all the viruses off, got the laptop back on the Internet, installed a new anti virus, and did a tune-up on it. I informed him that he only pre-paid for one hour of service and he approved me to continue to work on a second computer. This was an old XP desktop that was infected also and I performed the same service on that unit as well. He was billed for the additional hour ($89) and the 3 user anti virus program ($49). He then asked for my assistance on a wireless security camera system he had purchased online somewhere. I hooked it up on his wireless but could not glean enough setup information from the poorly written user guide to get it working for him. I suggested he buy a name brand system that offered tech support and identified several for him on [hyperlink removed]. In my opinion he was not overcharged for my 2 hours and 30 minutes of actual service time on 2 computers and a security system consult... Sorry if petting your dogs and talking about them on your time was inappropriate but I couldn't resist. :)"
Jean W.
Jun 2014
unknown
Licensing
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FAQ
PREMIUM COMPUTER SOLUTIONS is currently rated 4.8 overall out of 5.
PREMIUM COMPUTER SOLUTIONS accepts the following forms of payment: CreditCard
No, PREMIUM COMPUTER SOLUTIONS does not offer free project estimates.
No, PREMIUM COMPUTER SOLUTIONS does not offer eco-friendly accreditations.
No, PREMIUM COMPUTER SOLUTIONS does not offer a senior discount.
No, PREMIUM COMPUTER SOLUTIONS does not offer emergency services.
No, PREMIUM COMPUTER SOLUTIONS does not offer warranties.