NEXTEL

THE ACTUAL FUNCTION OF THE PHONE IS OK. HOWEVER, CUSTOMER SERVICE IS HORRIBLE. I CALLED CUSTOMER SERVICE FOR HELP SEVERAL MINUTES BEFORE THEY SHUT DOWN AT 10 PM. THE REPRESENTATIVE TOLD ME THAT I SHOULD CALL BACK ANOTHER TIME BECAUSE IT WAS GETTING CLOSE TO QUITTING TIME. SHE ADVISED ME THAT I SHOULD CALL BACK ANOTHER TIME, BUT NOT CLOSE TO QUITTING TIME. SHE WOULD NOT TRANSFER MY CALL TO DEPARTMENT I NEEDED EVEN THOUGH SHE ACKNOWLEDGED IT WOULD ONLY TAKE A COUPLE OF MINUTES TO FIX THE PROBLEM. NEXTEL IS OK UNLESS YOU ARE HAVING A PROBLEM. THEY SEEM TO PUT OBSTACLES IN THE WAY OF GETTING SERVICE. FOR EXAMPLE, IF YOU WANT TO LOOK AT YOUR BILLING STATEMENT, ETC. ONLINE, YOU HAVE TO APPLY FOR A PASSWORD AND WAIT UP TO TWO WEEKS FOR IT TO BE DELIVERED SO YOU CAN ACCESS YOUR OWN ACCOUNT. WHEN I HAD PROBLEMS OVER THE WEEKEND, THEY RAN ME FROM DEPARTMENT TO DEPARTMENT IN MULTIPLE STATES AND STILL COULDN''T RESOLVE THE PROBLEM. THEY DO NOT HAVE A CUSTOMER SERVICE CORPORATE CULTURE.