Neuro Health Consultants

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Overall appointment experience was very positive. Staff is friendly, courteous, and efficient. Dr. Alt is likeable, thorough, and informative. I never felt as though he was in a hurry or disinterested, which is tremendous, as so many physicians are being pressured these days, to get patients in and out as quickly as possible. I left feeling a great sense of confidence.

I tried calling multiple times to get an appointment but could never get a live person. Left a message asking for a call back. Someone finally called me back but the person I spoke with unable to access the schedule. She was very abrupt and just wanted to get off the phone. I gave her multiple days and times I was available and asked that someone call me back with a confirmed appointment. I never heard anything back so just assumed I would ask for another referral at my next primary care visit. A month later I received a thick envelope in the mail confirming an appointment for me less than 5 business days later that I never knew about and was not one of the days I had offered. I of course could not make that appointment work. Furthermore, the first line of the first page started with a bold statement about how all charges are the patient's responsibility regardless of insurance coverage. I can't remember the exact wording but there was also something about how patients not paying their portion of billed charges was grounds for reporting to a credit agency and would be pursued by collections. There were equally gruff statements about patient punctuality and being billed for no-shows. While that is all fine and semi-reasonable as practice policy, to have so much of the new patient paperwork be full of statements immediately assuming all patients are deadbeats, and to do so in bold, all-caps, with asterisks, etc. on top of not answering the phone, and not verbally confirming an appointment or calling back to ask for more dates from the patient told me more than enough about the attitude of this practice and the likely manner of the physicians or office manager. I left a voicemail telling them I did not accept the proposed appointment time, would not be a patient at their practice, and would accept no responsibility for any attempt at trying to charge a no-show fee to me. In the interest of full disclosure, I am writing this review 3-4 years after my aborted attempt to be a patient of the practice. However my negative experience of trying to get an appointment was sufficiently bad that it has stuck with me quite clearly. It is a shame for the practice that Angie's List proactively prompted me to write a review. Otherwise I never would have gone to the trouble.

In the first place, my neuropsychologist put a rush on the results of his testing so that this neurologist would have them in time, as they were crucial to my treatment plan. She claimed that she had never received them, and didn't even bother to leave my examination room to confirm this. I later discovered this was true. She then proceeded to and quot;listenand quot; to me, when it was clear that she had made up her mind in the beginning as to what was causing my seizures. She altered the time I took my present meds, but not the dosage. Again, I discovered shortly thereafter that her instant opinion was medically incorrect, and fortunately found another neurologist who listened, thoughtfully considered my concerns, took my previous testing into account, and then acted. Because of him, my seizures are extremely well controlled to this day. This is why I would neither return to Neuro Health Consultants, nor refer them to a friend.

He brought up some results we had no idea about prior to the appointment. He is a good guy, and very knowledgable, but he is not the best communicator. However,I will continue to see him. I like that he is not as egotistic as other doctors.

I usually get in pretty quickly.

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He is excellent at working with me on solutions. Very personable and helpful. Talks about new treatments coming in the future.