NANZ & KRAFT FLORISTS

They have a nice selection of arrangements available in their cooler, and they will put together anything that you want. They have prompt delivery options, and their flowers are fresh and beautiful. They have a nice greenhouse that has a lot of foliage plants and flowering plants as well. They also have a section of artificial plants if you want that. It's a very good business. They are the best florist in town that I know about.

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I had called ahead (the day before) to have the arrangement I had picked out from the website prepared. I made arrangements with the Nanz and Craft to pick up the arrangement during my lunch break. When I arrived, the arrangement -- Similar to the one here http://www.nanzandkraft.com/product.cfm?iteID=119, but larger and in a square glass block vase -- was prepared and ready to go. They provided a box to keep everything from spilling over in the car during transport (I only had a short drive to drop it off). The assistance I received was prompt and courteous.

There was nothing extraordinary that I liked or disliked about them. They seemed to be adequate in what they did. I had no complaints and I would use them again. They might be a little pricey.

No hassle. Job well done.

Both arrangements were delivered in a timely manner on Sun, July 1st, but that was there only good point. I noticed immediately that neither of the arrangements were the ones ordered. I phoned Nanz and Kraft and they quickly sent the driver back to retrieve the flowers. Later in the day the driver returned with one arrangement which was the correct mix of hydrangias and roses. The driver returned again with the second arrangement which, again, was not the correct one. In fact, it was a repeat of the one delivered earlier in the day. I gave it back to the driver and sent him on his way. I phoned Nanz and Kraft to go over my order and double check this second arrangement which confirmed I was correct in my thinking and they were sending a smaller, less expensive, arrangement. The third, and final time, the driver arrived the arrangement was still not right so I handed it back to him and told him they were to cancel the order for this arrangement. I was not asking for a special arrangement that I designed myself. These two arrangements were straight out of the book, there was really no excuse for this incompetence. Although they are more expensive, I chose Nanz and Kraft because of their reputation for excellence. My experience was far from excellent. It sucked! The arrangement I did keep fell apart within three days! I will never use Nanz and Kraft again. I also had to call Nanz and Kraft a month later because I noticed that they still had not credited my account.

As far as, I know everything was fine. I didn't have a problem. I had the basket delivered, so I didn't see the basket. They were a little pricey.

I have used their services for about twenty-five years. You can order flowers by phone or online. Their flowers are always so pretty. They delivered my flowers on time. I think they are more expensive than others.

Great experience, true customer service.

They are the only one that my husband and I use. They do beautiful work. They are just phenomenal. They are THE florist in Louisville. I sent bouquets to my my mom and sister in law for their birthdays last year and Nanz and Kraft called me with reminders this year, which is nice.