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Mr. Roof of Louisville
Cabinets Installation, Cabinets - Repair, Doors (Interior) - Install or Replace,
About us
Mr. Roof Louisville has been the trusted name in roofing since 1962. Our experienced, licensed and insured roofers in Louisville, KY, will ensure your roof is installed properly and that your yard is cleaned of stray nails and debris. Most roofs are installed in just one day and come with a lifetime warranty. We make insurance claims easy and offer fast and affordable financing options.
Reviews
4.329 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 17% | ||
| 3% | ||
| 10% | ||
| 3% |
Showing 1-25 of 29 reviews
Cheryl J.
Feb 2024
Yes, Yes, Yes!! Hire Mr. ROOF of Louisville. They actually showed up for the estimate,! They actually showed up to do the job! And, it was a REALLY GOOD JOB! I would hire them again and again....and refer them to family and friends too. Thank you Mr.Roof.
Sean O.
Sep 2019
Great. He was good and the price was fair. The installation was perfect and no issue with them. I highly recommend them to all.
Torian V.
Sep 2019
Great. They were on time and they did an excellent job. They cleaned everything after the work.
Justine B.
Sep 2019
Good.They were very nice and the work was good and no issue with them.
Kenneth J.
Sep 2019
It went well and they did a quality work.
Mike N.
Sep 2019
Good. They were helpful and quick.
Barbara E.
Sep 2019
Good. They were prompt, professional, and they did the work in a timely manner.
Sharon W.
Sep 2019
Very good. They showed up on time and they were quick. They kept me informed throughout the process and they cleaned everything after the work.
MANDI P.
Sep 2019
Good. They were on time, came on schedule and they cleaned everything after the work.
Elwyn R.
Sep 2019
It was great. They did the work and I'm happy about the service. They gave me a fair price.
Jason M.
Sep 2019
Great. No complaint about them so I would use them again.
Ashley S.
Sep 2019
It was pretty good. They were very courteous and they did everything that was expected.
Gary C.
Sep 2019
Beautiful. They were hard workers and they were top on the job.
Mike T.
Nov 2016
unknown
Response from Mr. Roof of Louisville
"Thank you for taking a moment to provide us with the overall grade of a straight A regarding the roofing work Mr. Roof provided on your home."
Michael S.
Jun 2015
They came out and did a good job. They had to come back and fix a small spot in the roof but came back right away and fixed
Response from Mr. Roof of Louisville
"Thank you for choosing Mr. Roof to install the new roof on your home and providing us with a report card of straight B's. Our team strives for great customer service and we stand behind our products and warranties. Matt Dykes General Manager & Cheryl Cox, Marketing Manager"
Larry W.
May 2015
The roof looks fine. The downfall is that they subcontracted the work even after I specifically asked them if they did that. The workmanship was fine and the time frame they did it in was good too. They did it in one day. They assured me I would not find any nails in my yard, but I am still finding some.
Response from Mr. Roof of Louisville
"Thank you for choosing Mr. Roof to install the new roof on your home and providing us with a report card of all A's and B's. Although our installation crews are sub contracted our production managers are employees whose sole responsibility is to oversee all the work and guarantee everything is good for you, our customer. We do a thorough magnet sweep of the property for nails upon completion and apologize if a few nails were missed. We stand behind our products and warranties. Matt Dykes, General Manager & Cheryl Cox, Marketing Manager"
Mark M.
Jun 2014
The service went well. They were responsive and professional and they showed up when they were scheduled. They are worth given a try because they have reasonable prices.
Ray T.
Oct 2013
WENT VERY WELL,GREAT COMMUNICATION WITH CO, WAS THERE WHEN THEY SAID THEY WOULD, JUST A GOOD CO EXPERIENCE WITH THEM
Response from Mr. Roof of Louisville
"Thank you for taking a moment to post your review of your experience with the purchse and install of a new roof from Mr. Roof on your home. Matt Dykes, General Manager & Cheryl Cox, Marketing"
William R.
Sep 2013
They came out and completed the job all in one day. We were very satisfied with them.
Response from Mr. Roof of Louisville
"Thanks for taking the time to post your review on line regarding the new roof installed "IN ONE DAY" on your home by Mr. Roof. Matt Dykes, General Manager & cheryl Cox, Marketing"
Doug M.
Aug 2013
Good; salesman was thorough and project manager was knowledgeable and responsive to all my questions.
Response from Mr. Roof of Louisville
"Thank you for taking the time to post your review of your experience with Mr. Roof on the purchase of a new roof for your home and mentioning that both the estimator and project manager were knowledgeable and responsive to all your questions. Matt Dykes, General Manager, Nick Resto, Sales Manager, Cheryl Cox, Marketing"
Jane B.
Aug 2013
The salesman I spoke to, Brian, worked with my insurance company and met with the adjuster to examine the old roof. Brian explained every detail of the roof replacement to me and even removed the screen gutter guards I had that were starting to fall off. The crew arrived early in the morning as scheduled. They tore off the old shingles and had to replace some of the wood underneath. The Project Manager, Miguel, showed me areas where the wood wasn't nailed down properly and they fixed it. I checked with them a couple of times and they showed me what they were doing at that point and answered my questions. By late afternoon they were finished and cleaned up the yard. They left a few supplies in the yard but they were picked up the next day by the Supervisor who inspected and approved the work. I now have a beautiful new roof and my experience with Mr. Roof was great.
Response from Mr. Roof of Louisville
"We wish to thank you for taking the time to post your review on line regarding your experience with Mr. Roof and giving us a "Straight A" report card plus being a Page of Happiness Nominee. We will share your comments with all of our staff regarding your mentions of how your estimator, project manager, and the supervisor who inspected the finished roof all went the extra mile to provide you with information, answer question, etc. all of which helped in making the purchase of a new roof from us a good experience. Matt Dykes, General Manager, Nick Resto, Sales Manager, Cheryl Cox, Marketing"
Brett N.
Jul 2013
Very good experience. Very good communication. Very professional.
Response from Mr. Roof of Louisville
"We thank you for the review you posted on line regarding your experience with the purchase and installation of a new roof from Mr. Roof. Matt Dykes, General Manager & Cheryl Cox, Marketing"
Tina S.
Jun 2013
Christie then said that she wanted to put me in touch with one of Mr. Roof's subcontractors who could do the repair to the skylight. She contacted project manager Ryan Chavez at Mr. Roof in order to put me in touch with a subcontractor he uses, Julio DeLeon with Ace Roofing. Ryan and Julio came to the house, met with my husband, and "repaired" the skylight on 01/21/13. They only charged $250.00 and didn't leave a written invoice nor receipt. That should have been a big clue that something wasn't right! The next rain we had, the ceiling still leaked -- only about 6 inches higher up on the skylight. My husband called Ryan Chavez and told him about it. He had Julio DeLeon come back out and fix the repair again on 03/28/13. The next rain -- it still leaked. I called Mr. Chavez and left a voice mail message telling him that the skylight still leaked and to forget about coming back out again.
The kicker is that I then had a friend's husband who does roofing as a side job come out on 03/29/13 and get up on the roof to look at it for me and he said that there was no repair done to the flashing around the skylight at all. The only thing that had been done was that A LOT of black putty had been smeared around making a big mess, but not repairing anything. He then repaired it for me, tearing off the shingles around the skylight, tearing off the flashing, and replacing both the shingles and the flashing -- all for only $350.00 -- and HE provided me with a receipt! And guess what? Several rains and storms later and no leaking ceiling!!
The kicker is that I then had a friend's husband who does roofing as a side job come out on 03/29/13 and get up on the roof to look at it for me and he said that there was no repair done to the flashing around the skylight at all. The only thing that had been done was that A LOT of black putty had been smeared around making a big mess, but not repairing anything. He then repaired it for me, tearing off the shingles around the skylight, tearing off the flashing, and replacing both the shingles and the flashing -- all for only $350.00 -- and HE provided me with a receipt! And guess what? Several rains and storms later and no leaking ceiling!!
Johann B.
Apr 2013
They did excellent.
Response from Mr. Roof of Louisville
"Thanks so much for providing us with a Straight A grade and taking the time to post your response about your experience in doing business with our company. We really appreciate it. Cheryl Cox, Marketing; Matt Dykes, General Manager"
Lauren F.
Nov 2012
Process began with a meeting and inspection from Mr. Roof adjustor in June. Met in July with Mr. Roof after I had received the check from my insurance company. Roof scheduled and repaired in August as planned. Waited 1-2 months (from July) to see if siding match, and after being told numerous times the results of the match hadn't came back and that ITEL was still working on it (supposedly confirmed via e-mail and/or phone between Mr. Roof and ITEL), I decided to call ITEL myself. I was told the results had been sent back in July. Apparently they had been sent to another contact at Mr. Roof, though my Mr. Roof adjustor denied this. I was told there WAS a match, but now Mr. Roof was waiting on my insurance company. Check in hand for the roof and siding this whole time, I have been back and forth with my insurance adjustor even up until today. Mr. Roof communicated to my insurance company the opposite--that there WAS NOT a match so another inspection had be done to confirm this. So we're back to the original check amount (of which the check being good for 90 days has expired twice already), but in the meantime Mr. Roof has notified me they will no longer continue to pursue fixing my siding due to how long it has taken--while also kindly demanding I send the check in for my still incomplete job. This has been a lengthy, often left-in-the-dark process, I am now waiting on my reissued 3rd check, and I still do not have my siding fixed. I would not recommend Mr. Roof due to the painful process and lack of responsibility taken by Mr. Roof for any of this. In conclusion (just to be clear), I am satisfied with my roof repair, but NOT my service.
Response from Mr. Roof of Louisville
"It was very unfortunate that in this case that there were issues with the customer's insurance company regarding what they would be willing to compensate the home owner for. We felt the claim should have inclueded more than it did and this was a long drawn out process trying to negotiate in the home owners favor for a complete replacement. In the end, the insurance company would only provide replacement of siding on one side of the house, which we completed. Cheryl Cox, Marketing. Matt Dykes, General Manager."
Licensing
State Contractor License Requirements
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FAQ
Mr. Roof of Louisville is currently rated 4.3 overall out of 5.
No, Mr. Roof of Louisville does not offer free project estimates.
No, Mr. Roof of Louisville does not offer eco-friendly accreditations.
No, Mr. Roof of Louisville does not offer a senior discount.
No, Mr. Roof of Louisville does not offer emergency services.
No, Mr. Roof of Louisville does not offer warranties.