Mattress And More

I went mattress shopping and this was the 2nd place I stopped. The manager was very friendly and professional. She listed to me and what my needs/wants were and actually spent quite a bit of time showing me around the store, having me try different mattresses and explaining the differences in each type of mattress. They quoted me a price which was acceptable but I decided to go visit one of their competitors to see what type of deal they could give me. After visiting the competitor I promptly came back to Mattress and More and told them what the competitor's offer was. They did not hesitate to match it and they even beat it by $5.

I went to the Mattress and More located at 2106 S Hurtsbourne Pkwy 502-495-6140 in the strip mall by Chuck E Cheese. There are 15 locations within their website. I was helped by Donna who was VERY friendly and knowlegeable about mattresses overall. I went in later in the evening before closing on a Friday with my own price range and style already in mind. She was able to explain to and show me the differences between mattresses and help me find just what I was looking for as I had been doing my research but was by far a professional like her. Mattress purchases should be treated with as much research as car purchases in my opinion, no matter what price range you intend to spend. You are encouraged to lay on the beds and move around the way you would at home. I narrowed it down to two sets and she allowed me time to lay and think with no high pressure sales tactic. I made my decision and bought the set which was delivered that Sunday promptly. I hope the overall experience in the long term (wear and such of the mattress) will be as great as the purchase. I HIGHLY recommend Donna, she also works at the Outer Loop store. Under this type of purchase, previous comments by others may have been under different ownership or management and I encourage you to make your own decision by shopping there.

Please do your homework before buying a mattress. I didn't and paid for it. They only showed me the most expensive mattresses when I went in. They didn't disclose what the warranty covered and didn't . When I had a problem with a depression developing within a few weeks I was told it wasn't covered under warranty since it wasn't deep enough. This depression was so bad me and my partner were rolling into a hole night after night. I had to complain to the BBB to get this matter resolved. The owner agreed to let me exchange it but no refunds were allowed. Choices were few in that price range and had the same warranty so I had to pay more for something else with a better warranty since I didn't want to go through that again. Their sales slip didn't state the same comfort guarantee I was told in the store. When I asked for a corrected one it was not sent. Overall a bad experience and expensive one.

Very disappointed the co-owner of Mattress and More lied to us several times! Did not expect that out of a co-owner. I could understand if it was one of there salesman. Buyer beware!! Always get everything in writing!! We were shopping for a mattress to replace our 13yr old Springair pillowtop set. We looked at the top sleep number beds and many more and was about to make a decision but wanted to look at this stores inventory to compare. We stopped in another mattress and more location and the salesman was very helpful and non pressure. He mentioned we should try this Dr Breus bed that was made by a sleep doctor. It was similar to a tempurpedic and didn't have any springs, only latex and foam material. The dispaly ad said as seen on Dr. Oz show. My husband liked it but I wanted to do some research on it first before spending 2200.00 for a new mattress set. We thanked the salesman and left. I did research and found out that only Mattress and More carried the Dr Breus bed in our area as exclusive seller and we couldnt shop other stores for prices on that mattress. During my research I found there is an outlet center for Mattress and More on Taylorsville Rd. I also seen on there site that they have a 10% off coupon but you have to print it out and take it in at the time of purchase. We were going out to dinner and was in area where the outlet center on Taylorsville rd was and since it was close we stopped in to see if they had any bargains. We were greeted by the co-owner. Hedgie and the store was a lot smaller than the other store we had visited the week before. I asked where the discount mattress's were and he pointed to a few Sterns and Foster at the front but said they would not have a warranty. My husband tried out a few and then went to the Dr Breus beds and again liked them. I told Hedgie that I seen online they had a 10% coupon but I didn't plan on buying today and didn't bring it. He said well if you say it is on our website I will honor that if you buy today. Also the website says free delivery on mattress. So we decided to go ahead and do the purchase. We only bought the mattress not the box spring but we priced the set at the other store at 2209.00. It was late and we were tired and had my mother waiting in the vehicle so kind of in a hurry. He only worked up price on a computer not in writing and told me the amount to write the check out for. We did the paperwork and he added a mattress pad protector to the bill to maintain the warranty and I wrote out a check. He said it would be delivered in several days. We left the store and went to a local restaurant for dinner. I looked at the receipt and noticed we did not get the 10% off and was charged a delivery fee also! I wanted to drive back to mattress and more but my mom was tired and hungry so we decided to go eat dinner and then stop by store in an hour on way home. When we stopped by the store there was a sign on the door saying went to the bank be back soon. The store was locked. We were surprised and I called my bank to see if I could put a stop payment on the check. They told me yes and even if check was deposited I could call by noon the next day and still stop payment with no worries. This was about 630pm. I thought I would leave Hedgie a message and see if he would correct or credit our bill and if not i would put a stop payment on check. I called his cell and left a message. A few hours later he called my cell and left a message appologizing and said he would of caught it the next morning. Not to worry corporate office would send us out a refund in 7 -10 days and said the refund would be 235.00 including the 40.00 delivery charge. The next morning early he called me again to say the same thing and I spoke to him. I was ready to put a stop payment on my check at a cost of 30.00 and have him redo our bill to reflect the discount but after he reassured me again that corporate would send us a check in the mail in 7-10 days for the amount I took his word because he was a co-owner!! Needless to say after endless calls and no check a month later I finally asked him to delivery us a low profile box sping in leu of the CASH refund, thinking the box spring was 200.00 but something is better than nothing. He agreed and told me he had to order it and for me to call him back the following week. This went on for several weeks. Each week telling me it hadn't come in and to call back that Friday. I finally called another store and asked a salesman if I wanted to buy this Dr Breus bed do you stock them or have to special order? He said we have them in our warehouse and can get one out the next day!! I knew then that i had been had and was being put off til I would get tired of calling about refund and or box spring in leu of refund!!! I'm in sales and gave this guy the benefit of doubt and he blew it. I never called him back to yell or go off on him over the phone. I figure Angies list is word of mouth and the negative review will be enough. (I may call him to tell him I posted a review on Angies of my experience). In fairness to the other salesman at a different location I spoke to, he was so nice and helpful over the phone and told me that if I wanted an adjustable bed base that most insurance company's will pay for them!! I told him I would contact our insurance company and see. Thanked him for information. I was very impressed with salesmans knowledge and passion for his job and the company he worked for!! Sure enough our insurance company will with a doctors written request. So that information was worth a million!! Night and day difference from the service I didn't get from the co-owner! I wished I had dealt with this awesome salesman that worked on commission rather than the co-owner!! He got out of paying a salesman a commission cause he sold mattress to us and then lied about giving us a refund in mail and also box spring in leu of refund and kept lieing about it not coming in yet!! I'm a sales professional myself and in business many years and have always kept my word. If you deal with this company, make sure you do NOT ever deal with Hedgie a co-owner!! No service and all lies!! Get everything in writing before walking out the door. The warranty is worthless too because they charge a restock fee of 500.00 or 20% of purchase price if you decide in 60 days you want to swap mattress for another type if you can't adjust to new mattress. Buyer beware! I could of pursued this and got nasty with the co-owner but decided to post here instead to let others know. We will purchase an adjustable base elsewhere and have our insurance pay for it thanks to the information the other saleman offered me over the phone!! Mattress and More will loose that sale!! They are about 1200.00 to 1600.00. The co-owner could of mentioned that to us and made an additional sale if he was helpful and knowledgable like his one saleman!! What a shame!

We were very pleased. The showroom people were extremely helpful, and helped us determine exactly what type of mattress we wanted. They allowed us to lay on the mattresses and do comparisons of firmness. They helped us narrow it down to two choices and even guided us to the lower priced of the two. They were professional, efficient, patient and set up delivery for the next day. They even checked the internet to see if better pricing was available and dropped the price they gave us by $50 to match a competitors price. The delivery guys were on time and helped us to set up the bed. They also removed the old mattress for us. Overall, a great experience and I would recommend them to anyone in the market for a mattress.

I was recommended a few models based on my needs, and I was able to lay on the matress, throwing the pillows off the bed. It was nice because there was no plastic on the bed, and they let me do what I needed for my situation. He even brought me over a magazine to read, which was nice for the general manager to do. While they were doing this, they had mattresses being delivered, probably 14 mattresses or so, and when I asked the delivery people some specific questions about the dimensions of the mattress and pillowtop the man was able to answer all the questions even though he only delivered mattresses. He then told me he was the vice-president of the company. There are 11 locations, and for him to deliver mattresses on a hot Saturday says something. That's just the way they operate; the sort of hands-on approach that doesn't surprise the store-owner when the vice-president unloads mattresses with his son. I also got a reasonable price on my king-sized mattress, which ended up being half the price of my queen-sized that I bought ten years ago.

The salesperson helped me decide what was important in a mattress for my 3 year olds first "big boy" bed. He had a nice latex mattress which he said retailed for $900 and was priced at about $399. He couldn't give me an explanation of why it was marked down, but thought that someone has ordered it and then changed their mind. It didn't have any stains or odors and looked like it hadn't been opened. Since it was a solid foam mattress I thought it probably couldn't have much damage, so I took the gamble (it came without a warranty). It's a very comfortable mattress and my son is very happy. I'm still not sure why I got such a deal, but I am a satisfied customer.