Louisville Firewood Company

Reasons to not use Louisville Firewood Company (phone number 502-792-7215) 1) Didn't show up or call at time of the first delivery appt 2) Didn't show up until 10 minutes after 2nd delivery appt window and didn't call to say they would be late--these are 2-hour windows they give you 3) Rarely answer the phone or and do not return your calls promptly 4) Advertise seasoned wood but deliver green wood instead 5) Quote a rick as 4' x 8,...ordered 4 ricks so I should get 32' stacked 4' tall...instead I get 24' stacked 4' tall. Only 3 ricks! 6) Quote "fireplace length" firewood as 16-20" long...delivered wood that was on average 9-11" long...nowhere close 7) Called for a refund of $120 (missing 1 rick and then lost 1/3 of total wood length for 3 ricks = 1 rick shorted) 2 total ricks shorted is $120 8) First offered me a $25 discount on next shipment 9) Then when I said that wasn't good enough offered me 1 full rick 10) Then said I was wrong about how much was actually delivered... I offered to send pictures or have manager come out..Don refused and continued to say he knows what was delivered...I said that I was not a liar and I could prove what was delivered. He then hung up on me. 11) I will never use again and I hope you don't either!

I have two wood stands, one holds a rick and one is slightly smaller so there should have been an extra pile of wood. The first stand was loosely packed and not level with the top of the frame and the second stand was only just filled. As the wood for the second stand was just dumped (they warned me they wouldn't move the wood to another deck) I had to inquire about the shortage by phone. Their solution was next time I ordered from them they would give me extra to make up for it. Needless to say i will not be ordering from them again and advise others to find an alternative company.

I ordered two ricks of seasoned firewood, as advertised on CL by The Louisville Firewood Company. PART OF THE REASON I CHOSE TO DO BUSINESS WITH THEM IS THAT THEY ADVERTISE THEY ARE IN GOOD STANDING WITH ANGIESLIST, WHICH I NOW DISCOVER IS A LIE! am no expert on firewood and so I asked the two delivery men to confirm that what they brought me was seasoned mixed hardwoods. Although it all looked freshly cut and split, I accepted their assurances and paid $120 cash. A few days later, I tried to start a fire with the wood twice without success. I called LFC Monday and explained my concerns to "Bob" and was asked to email photos of the log pile(s) to [email protected], which I did the same day. I was assured that someone would call me back the next day. No one did, so I called again and expressed my displeasure to the man who answered the phone, who did not identify himself but I believe was Bob again, based on his voice. He stated[ that he did not check email every day (!!) and would have "the Boss" call me as soon as possible. No call came by Friday afternoon so I called LFC again and got the same story. So today, Wednesday, January 30th at 1:15PM, I call Louisville Firewood Company FOR THE FOURTH TIME,, again Bob answers the phone and asks me if I ever sent the photo(s) via email. I told him YES and that every email I have sent them has those photos attached! I express my strong displeasure at belng ignored and ask to speak to a manager or the owner. Bob tells me he is not in the office but he will let "Michael", the "Boss", know about my complaint. Not surprisingly, no one from LFC has returned my call and my complaint remains unresolved.