Kevin Thompson, LLC
About us
Kevin Thompson, LLC specializes in the sales and installation of home improvement products including windows, doors, roofs, vinyl siding, gutters, and more. We are locally owned and operated and offer free estimates. We are available during office hours, and after hours by appointment. You may reach us at (502) 797-3403.
Business highlights
Services we offer
Windows, and more., doors, enclosures, gutter guard, roofs, seamless gutters, shutters, sun rooms, trim, vinyl siding
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
6% | ||
0% | ||
0% | ||
2% |
I took the Owners advice on how the gutters should be laid out. The gutters we leaking so I climb up on a ladder to see that the water was sitting in the gutters.
I called back and they agreed to come out and take a look. It took several more calls to get someone to come take a look. I allowed them several months as I assumed they were busy. The Worker told Kevin they were fixed but they were the same.
Kevin finally came out to see what the issue. It took about 3 to 4 months to get them back out to see what the issue was. They made a second recommendation to add an additional drain. We agreed on the additional work and the extra cost. He said he would have someone come out in a few weeks. That was over a year ago. To this day no one has returned my calls nor been back to fix the gutters. have called several times and never got a call back. I am very unhappy with the gutters. Sure they look okay, but what good are they if they don't drain? I called again about a month ago and got voice mail, left a message, never got a call back.
I really need my gutters to drain. I chose this company because of Angie's list and never took the time to put my experience online.
Hope this helps others.
"I am very sorry for your experience, I dropped the ball on this one. Please contact me again, have lost you contact info. I will personally complete the job myself. Thanks!"
Kevin Thompson came within a day of me calling him and gave me an estimate for removing the existing trim on the front porch and replacing it. We agreed if the wood needed replacing, I would have my carpenter do it, so, we knew there may be lag time between the demo and re-install if carpentry was required. I thought Kevin's quote for the front porch was so reasonable compared to another quote I had received that I asked him to quote the side porch as well . The total quote was reasonable and I decided to bite the bullet and do both porches and get it over with. Kevin gave me a date to start the work on the porches and assured me he could get it done before the painting crew showed up. Then, weeks of rain intervened making outside labor impossible and pushed both the trim and painting scheduled dates out. Once the rain left the forecast and I had the new painting schedule, I called Kevin and he said even though he also had work that had been rescheduled, he would get the trim done before the painters showed up.
Aaron is Kevin's employee that showed up on the scheduled day (albeit a lit late in the morning) to remove the trim. Once Aaron got going, he worked quickly and efficiently and finished about 4 PM. He cleaned everything up and we discussed the wood.
Apparently, the previous owner must have wrapped the beams after they had begun to show signs of age and decay. Perhaps he was not aware some of the decorative wood which had wrapped the support lumber had rotted to the point of requiring replacement. I had a carpenter come and do the woodwork. However, that took a couple weeks and we were dangerously close to the painting crew arrival. Kevin was very cooperative and got Aaron back to my house very quickly and finished up the trim work as the painters we doing their prep for painting. The trim on both porches is beautiful. The difference in how the porches look now is remarkable. Aaron did not rush because of the schedule, but he worked carefully, consistently, and professionally. The result is better than I ever imagined it would be and I am happy to know my porches are not only structurally safe but also quite attractive and true to the look of my 115-year-old house. I would definitely recommend Kevin Thompson to my family and friends and use his company again myself if the need arose.
"Thank you for the positive feedback. We're glad you are pleased with the work."
Licensing
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