Joseph's Salon & Spa

My daughter and I made an appointments two months in advance for a hair trial for my daughters wedding. We arrived 10 minutes early and my daughter was taken back and her stylist began her hair trial. I went with her to wait out mine. 15 minutes in the receptionist came to me and said my hair dresser was delayed by another appointment. I said ok figuring it would only be 10 minutes or so, then she comes back and says its going to over an hour!!??? I said I had other appointments that day and couldn't wait that long, was there anyone else who could fill in for her. Her response was no, I felt bad for her to be put in the middle of this situation and said I'd have to decline. I continued waiting on my daughter while she was being styled. The receptionist came back very apologetic and said she's be glad to reschedule me but I declined and thanked her again. Continued waiting on my daughter who was almost done when the poor receptionist comes back again, by this time I'm a bit annoyed because they keep sending this poor girl as a go between instead of the actual stylist coming to me and apologizing. She tells me they would be glad to comp my next appointment, which was nice but at this point I'm thinking these guys don't have their act together and the stylist never made an appearance to me branding her a coward and this poor girl must bear the brunt of my anger, which I refused to show to someone who had no control what so ever in the situation. I thanked her again but still declined. I know things come up or just happen but it seemed very unprofessional and I'll never step foot in this place again. My daughters hair trial was a complete disaster and we went somewhere else that same day because it was done so poorly. The whole thing should have been handled in a better way. Comping my next appointment was nice but you only get one first impression, after this one I can only assume that new customers are not their first priority.

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I see Rebecca. She is punctual, professional and friendly. She is a wonderful hair stylists.

unknown

They're pricey but they're really good. I just think they really know how to pamper their customers and cater to their needs. My hairstylist is just awesome. He is really good at cutting hair. You can take a picture in there and say that's the style you wanted and it looks exactly like the picture when you leave.

Their customer serves is exceptional.

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unknown

They are on time. They are efficient. They have great customer service.

I have used Josephs for a number of years now. I just love the place. It is a bit pricy but you do get what you pay for. The people there are just wonderful and they always have a smile for you. The moment you walk in the door, weather you are a customer or just waiting for a customer you are made to feel at home. You are brought your choice of hot or cold beverages, shown a comfortable place to sit and offered a neck massage, and this is all before you even get to the appointment. When you are taken to the part of the spa that your service will be provided you are again greeted by happy/friendly people who chat with you while they work or are quite and let you enjoy being pampered, it all depends on how you feel. I can not say I have ever had a bad service at Josephs and will continue to go to them as long as they are around. Absolutely love this place.

Great experience.

It was great. First I had the massage and felt awesome. I finished with a pedicure. Do make sure you communicate what you want. Don't go home and clean your house afterwards. You need to relax after a massage. It is a bit pricey, but well worth it.

Above average salon experience.

They are great. They do a wonderful job. I love my stylist. The price is not cheaper.

I periodically have problems with my back and neck and do not like chiropractors. Joseph's message therapy have resolved my neck and back pain.