Heitzman Bakery

Their fish and chips are amazing; freshly made fish and home made fries with coleslaw. Their baked goods e.g. bread; Portugese style custard tarts are finger licking good. Try it, I believe you will love them.

I met with Heitzman's rep a month before the birthday.  I gave exact details and pictures of what we wanted. It is the standard Minnie Mouse cake with big ears you see all over Pinterest.  I paid $140 + deposit for the cake.  The cost alone was ridiculous.  I was prepared to pay premium, but this was outrageous.  The day we picked it up, the colors were wrong, the work was sloppy, and the ear fell OFF before we got home.  My husband had a fit when he saw it, and almost drove back and returned it.  Of course, we did not have time to secure another cake.  I have seen MUCH better quality by Kroger.  (We have since found an excellent cake artist who has done all our birthday parties since then for about HALF the cost).  The price was not really the biggest issue at all.  If the work would have been good, I would have been fine with the price.  The baker who was there the day we picked it up was not friendly.  When I asked why it was not boxed up professionally, he said "that is the way cake boss transports theirs".  Well sir, you are NOT cake boss.  Far from it.  The cake tasted fine, that is the one perk of the entire event.  Needless to say, we wont use them again.  We did not bother contacting them back, as I know it would have been a waste of time and effort.  You can read other reviews, they have a no refund policy.  The day of the birthday, we needed the cake and it was too late to run around and get another custom cake.  Looking back, I should have refused to buy it and left and picked up cupcakes at Gi Gi's.  Live and learn.  However, we have certainly told others of our experience. 

The relationship ended before the wedding.  Obviously, we wanted to cancel both the dinner and cake.  It was then that we found out that Heitzman doesn't give refunds.  All they'll do is give you merchandise/food in the amount of the money paid them.  And this was communicated in a very arrogant manner.  Every interaction we've had with them left us feeling like they expect us to be in awe of their greatness (sarcasm).
So, we started looking at upcoming birthdays/anniversaries/etc. in our family  The first birthday was our grandson's.  We went to Heitzman and ordered a $35 cake with a Bugs theme.  The price gave us a bit of sticker shock.  After all, we could get an equally good cake, but cheaper, at Kroger.  Then, when we picked it up, it was done in an Elmo theme.  No biggie, I guess, but he was a little upset that we got him a cake he is too old for.  He firmly informed us he is too old for Elmo (he's 9).  The cake was good, but in no way was it $35 good.
So here we are, still planning birthdays/anniversaries/etc.  But now we're holding our breath hoping the track record improves. It's our only option, it seems, since we still can't just get our money back.