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GRATE BALLS AFIRE
Brick or Stone Fireplace Installation, Brick or Stone Fireplace Repair, Gas, Pellet, or Wood Stove Service,
About us
Our Mission is to provide you with the safest and most realistic fireplace products available. Family owned & operated since 2000.
Business highlights
25 years of experience
Services we offer
Direct Vent fireplace cleaning & repairs. We also install Woodstoves, Gas log cleaning & repairs, gas logs & pellet stoves (we only install products purchased from us)., gas stoves & fireplaces, woodburning fireplace
Accepted Payment Methods
- CreditCard
Reviews
4.955 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 4% | ||
| 0% | ||
| 2% | ||
| 0% |
Showing 1-25 of 55 reviews
Kathleen L.
Oct 2022
GBA should be your only call for fireplace maintenance. My unit was thoroughly cleaned, inspected and I was given troubleshooting info if a problem would occur. Thanks Vicki for your professionalism and explanation of all procedures as they were being completed. See you next time!!
BECKY M.
Jan 2019
We called them to come out to do the regular maintenance. He completely checked the unit, cleaned the entire fireplace and did the whole nine yards. We had never had a problem. Following this, the fireplace began to start malfunctioning. The wonderful thing about this company is their guarantee. They came right out. They replaced the wall switch (no charge). It did not fix the problem. We called them again. They came out again (no charge). This time, it was a more in depth visit. They discovered a potentially dangerous condition within our fireplace. We are fortunate to have had such expertise working with us and not overlooking important details. I would call on them in a New York minute. They are all professional, prompt, and courteous. Best money we have ever spent.....life saved!
Shiela W.
Dec 2017
The technician went above and beyond and showed me how to use my outdoor gas grill as well.
Theresa T.
Nov 2017
Very well.
Daniele R.
Oct 2017
Very well, the fireplace now works and looks like it's new
Bruce R.
Oct 2017
Very well. The serviceman was thorough and professional.
Dan W.
Apr 2017
Thought it would be just a tune-up and would cost about $300. Many parts were replaced, many calls to the shop for technical support but final bill was $700. Many parts were replaced but primary fault was the small gas line was plugged. Unit works well now. I do not feel cheated. I understand that these devices can be complicated to trouble shoot.
Larry M.
Mar 2017
They came over and serviced. They did a good job.
David M.
Mar 2017
In less that an hour, the Service Tech was in and out, and my gas fireplace was fixed and back in business. She was very informative, and showed me what to do to help myself with maintenance, etc. I was also invited to call for their services every two years or so vs. waiting another seven. I couldn't be happier with this veteran owned company!
Martin K.
Feb 2017
Great! Wonderful service! Extremely professional.
Anne-Marie B.
Jan 2017
I was very pleased. Was prompt and on time. Protected flooring while cleaning. Removed inserts and cleaned thoroughly, explaining as she went along. Company representative recommended repair of on and off switch which I did not realize was malfunctioning. Attached the blower properly which had been left unattached by previous cleaning company. This company went above and beyond. I am sold. Will call only them from now on.
Theresa N.
Jan 2017
Great! Service man called to say he could come early if it worked for us, was very neat and explained how remote worked and how to change settings if we wanted to. Will use again if need comes up
Sandra C.
Nov 2016
Service technician came in a cleaned the unit and that addressed the problem. The technician was professional and answered all of my questions. I would recommend using this service.
Robert I.
Oct 2016
Very well indeed
Peggy W.
Sep 2016
We got an appointment that same day. Victoria came and the work was done completely and professionally. Her clean up was terrific. The entire job was done well. Will definitely use this company again.
J H.
Sep 2016
Professional. Timely, clean and cost effective.
Jayne H.
Jun 2016
unknown
Terry S.
May 2016
We had been having trouble igniting our gas fireplace. Grate Balls came to the house, fixed the problem pretty easily and did a very thorough job of cleaning out the fireplace dirt that had accumulated over two years. We now know that we should do this each year. They did a great job, and their pleasantness made it even less of a chore to have done.
Thomas F.
Apr 2016
unknown
Carol D.
Mar 2016
They had difficulty getting the new fireplace installed and tore a hole in the firebox, slid the new insert in and packed pink insulation around it. There was no outlet inside the firebox so they left the blower without power. The fireplace worked but without a blower the heat went up into the mantle and around the fireplace cold air blew into the room. I had the whole thing taken out and replaced properly one year later with a new firebox, foam insulation, and electrical outlet. I would not recommend these folks.
Response from GRATE BALLS AFIRE
"This customer contacted us because she had two problems. First her fireplace was not working and second she was getting cold air through her chase (chimney). I explained the the cold air was not because of the prefab fireplace but because they had not insulated the chase. I also explained the the prefab she had would not produce much heat. I gave this customer two option. We could remove the mantel, tearing out the tile as well as part of the wall and completely remove the prefab fireplace, insulate the chase and put in a new fireplace with logs. This option would run about $4,500. Her second option was to only tear out the inside of the prefab fireplace (leaving the outer shell) and put in a zero clearance vent free insert. We would fill the area between the insert and outer shell with insulation. Although this option only partly fixed the chase issue, it would dramatically reduce any cold air from entering the room and we would not have to tear out any tile, wall or mantel. Since the unit was vent free she would get lots of heat and with the blower on it would help push the heat around the house. This option would cost $2068.29 (I have no idea where she came up with $3,000). This customer decided to go with the second option (at half the price of the first option). We had no real issue with the install until we went to hook up the electrical to the unit. As soon as the blower came on, the customer's son came in and said the power went off in his room. This customer said that she had had issue before with the electrical in the family room and in her son's room as the electric was on one breaker. I told the customer she needed to get an electrician to look at the situation because the unit was working fine and it was at that point an electrical issue not a fireplace issue. I had not heard any more about the situation until I saw this review"
Jessica M.
Mar 2016
unknown
Pat S.
Feb 2016
unknown
Kirsten S.
Feb 2016
unknown
Linda P.
Jan 2016
unknown
David F.
Jan 2016
unknown
Licensing
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FAQ
GRATE BALLS AFIRE is currently rated 4.9 overall out of 5.
GRATE BALLS AFIRE accepts the following forms of payment: CreditCard
No, GRATE BALLS AFIRE does not offer free project estimates.
No, GRATE BALLS AFIRE does not offer eco-friendly accreditations.
No, GRATE BALLS AFIRE does not offer a senior discount.
No, GRATE BALLS AFIRE does not offer emergency services.
No, GRATE BALLS AFIRE does not offer warranties.