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Geek Squad - Best Buy

Computer Repair, TV Sales, Stereo and Home Theater System Service,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance & TV Repair, Major Brands Appliances- Refrigerators, Washer, Dryers, Ranges -Gas & Electric, Dishwashers, Microwaves, Tvs- Leds, Lcds, Plasma, Flat-Panel, & Smart Tvs

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.919 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
26%
3
21%
2
5%
1
5%

Filter reviews by service

Showing 1-19 of 19 reviews
Gerry H.
Jan 2016
5.0
Computer Repair
Yes, I recommend this pro
$101
I called them and told them what I wanted and they put the new Virus protection on my computer in a few mins.and I ask them to check other things on my computer, like the hardware.

Vlade K.
Nov 2015
1.0
Appliance Sale
$1,000
If  best buy gives you a gift card to get it in writing so that your no billed because they're gift cards are not free and they will charge you inappropriately. It took 7 months of going back and forth between billing and the store and they do not talk to each other and we are just now getting these charges resolved. My citi card which sponsors best buy had investigated it after I made a complaint because of the unknown charges. They gave me my money back for the late charges and interest. At least I no longer owe them.

David M.
Nov 2015
5.0
TV Sales, Stereo and Home Theater System Service + 1 more
Yes, I recommend this pro
$150
Great service for a nongeek

Rob D.
Aug 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
The guys were awesome and extremely knowledgeable. The supervisor stopped by to help and make sure everything was going well.

Robert P.
May 2015
5.0
TV Sales, Stereo and Home Theater System Service
Yes, I recommend this pro
$100
Purchase was smooth except for wait to speak with sales rep. Installation went well. Timely arrival, friendly and professional installer, clear explanation of product.

Melvin W.
Dec 2011
3.0
TV Sales
$2,500
The experience was average. My anger is at one part of the institution and it had nothing to do with the location but it had to do with the corporate. It was the manger and they know that I am not happy.

RICHARD H.
Jun 2006
5.0
Computer Repair
Yes, I recommend this pro
$120
THEY WERE VERY NICE AND VERY KNOWLEDGEABLE. THEY DID WHAT WE NEEDED THEM TO DO. THEY GAVE AN ESTIMATE FOR THE JOB BEFORE THEY DID ANYTHING. THEY WERE QUICK.

Homeowner
Jun 2006
4.0
Computer Repair
Yes, I recommend this pro
$100
I NEEDED IT DONE FAST AND THEY DID IT FAST. I'M NOT SURE THAT EVERYTHING THEY DID REALLY HAD TO BE DONE. I THINK THEY DID SOME THINGS AND TOLD US SOME THINGS HAD TO BE DONE ON OUR COMPUTER, THAT DIDN'T HAVE TO BE DONE.

Edward
Jun 2006
4.0
Computer Repair
Yes, I recommend this pro
$250
WE DIDN'T HAVE A PROBLEM WITH IT TAKING, SO LONG BUT WE WERE TOLD 3-5 DAYS AND THEY DIDN'T INFORM US THAT IT WAS GOING TO TAKE LONGER. IT TOOK TEN DAYS TO FIX. THEY WERE VERY PROFESSIONAL WITH THEIR OPINIONS AND THE FIXING OF THE COMPUTER. I WANTED THEM TO BE UP FRONT ABOUT HOW LONG IT WAS GOING TO TAKE THEM TO FIX THE COMPUTER.

DONNA T.
Jun 2006
3.0
Computer Repair
Yes, I recommend this pro
$300
I THOUGHT THAT THE PRICE WAS HIGH BECAUSE IT WAS NOT WAS INITIALLY INDICATED, HOWEVER IT WAS NOT THE TECHNICIAN'S FAULT. THE PRICE MORE THAN DOUBLED FROM WHAT I WAS TOLD ORIGINALLY. THE QUALITY OF THE WORK WAS ACCEPTABLE.

YORYOS Y.
Jun 2006
3.0
Computer Repair
Yes, I recommend this pro
$212
THEY GOT THE WORK DONE FAST, BUT IT COST TOO MUCH. I WAS THERE ABOUT 40 MINUTES TO WATCH THEM COMPLETE THE JOB. I DIDN'T COMPARE THEM TO ANYONE ELSE ON PRICE, BUT I THOUGHT IT WAS EXPENSIVE.

Homeowner
Jun 2006
5.0
Computer Repair
Yes, I recommend this pro
$100
THE JOB WAS DONE QUICKLY ENOUGH. THEY WERE VERY PUNCTUAL. BEST BUY IS A GOOD PLACE TO TAKE A BROKEN COMPUTER. THEY WERE ABLE TO FIX THE PROBLEM AND THE PRICE WAS FAIR.

Homeowner
Jun 2006
5.0
Computer Repair
Yes, I recommend this pro
$350
I WENT TO THEM BECAUSE MY SYSTEM IS A HEWLETT-PACKARD AND THEY TOLD ME TO TAKE MY COMPUTER THERE. THEY SEEM VERY PROFESSIONAL. THE GEEK SQUAD THAT DOES THE REPAIR HAS A CERTAIN REPUTATION AND THEY DID GOOD WORK. I THOUGHT IT WAS A BIT PRICEY.

CRISTIN M.
Jun 2006
2.0
Computer Repair
Yes, I recommend this pro
$100
THEY WERE SUPPOSED TO CALL ME, WHEN OUR COMPUTER WAS BACK AND READY AND THEY NEVER DID. I FINALLY CALLED THEM TWO MONTHS LATER AND TALKED TO A NEW MANAGER. HE APOLOGIZED AND GAVE ME A NEW COMPUTER BECAUSE, THEY NEVER GOT BACK TO ME. HE MAY HAVE SALVAGED A CUSTOMER BECAUSE HE MADE IT RIGHT, BUT THE WHOLE EXPERIENCE WAS ROTTEN. I WOULD THINK LONG AND HARD BEFORE, I PURCHASED AN EXTENDED WARRANTY BECAUSE THAT EXTENDED WARRANTY, HAS NO STIPULATION THAT THEY WILL FIX YOUR COMPUTER IN A TIMELY MANNER.

KATHLEEN S.
Jun 2006
4.0
Computer Repair
Yes, I recommend this pro
$129
MY OVERALL OPINION OF THIS COMPANY IS GOOD. WHEN THEY RUN A SYSTEM ANALYSIS ON MY COMPUTER, THEY SAID IT WAS IN GOOD SHAPE AND THAT IT NEEDED TO HAVE WINDOWS REINSTALLED, BUT THERE WERE NO PROBLEMS. SINCE THE TIME I'VE BROUGHT IT BACK IN MY HOME ABOUT THREE MONTHS AGO, I'VE CONTINUED TO HAVE THE SAME PROBLEMS WITH IT THAT I'VE HAD BEFORE. BUT I'VE DEALT WITH THIS COMPANY BEFORE AND I'VE ALWAYS BEEN SATISFIED. BUT THIS LAST TIME, MY EXPERIENCE WAS POOR.

Homeowner
Jun 2006
4.0
Computer Repair
Yes, I recommend this pro
$1,000
WE HAVE HAD TO USE THEM REPEATEDLY FOR SEVERAL COMPUTER PROBLEMS. THEY KEEP US HAPPY, SO WE KEEP COMING BACK. THEY SEEM TO KNOW WHAT THEY ARE DOING. I DON'T KNOW HOW WE KEEP MESSING UP OUR COMPUTERS. THE PRICE IS A LITTLE HIGH, BUT WE ARE FAMILIAR WITH THEM NOW, SO WE KEEP USING THEM FOR OUR PROBLEMS.

Homeowner
Jun 2006
5.0
Computer Repair
Yes, I recommend this pro
$175
THEY ARE VERY THOROUGH IN THIER WORK. THEY HAD A VERY HARD TIME FIXING THE COMPUTER, BUT THEY STAYED AT IT UNTIL THEY WERE ABLE TO FIGURE OUT WHERE IT WAS. THEY EVENTUALLY WERE ABLE TO FIND IT AND DELETE AND THEY SOLD ME SOME SOFTWARE TO BLOCK THE SAME THING FROM HAPPENING AGAIN.

Scott H.
Jun 2006
3.0
Computer Repair
Yes, I recommend this pro
$200
THEY FIXED THE MOTHER BOARD AND SOLD ME PROTECTIVE SOFTWARE ALONG WITH THE REPAIR. THEY HAD ALREADY INSTALLED IT AND I DIDN'T REALLY WANT THE OTHER SOFTWARE, BUT DIDN'T HAVE A SAY IN IT. THEY SAID THEY WOULD UNINSTALL IT, BUT EVENTUALLY WE JUST GOT TIRED OF NEGOTIATING AND SAID FORGET IT, WE WILL JUST PAY FOR IT.

Homeowner
Jun 2006
4.0
Computer Repair
Yes, I recommend this pro
$60
I WAS PLEASED WITH THEIR WORK. THEY WERE VERY HELPFUL. THEY ANSWERED ALL MY QUESTIONS. THEY WORKED WITH ME ON THE PRICE. THEY WERE JUST REALLY INFORMATIVE AND PATIENT BECAUSE I'M NOT REALLY BRIGHT AS FAR AS COMPUTERS GO.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 3.9 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance & TV Repair, Major Brands Appliances- Refrigerators, Washer, Dryers, Ranges -Gas & Electric, Dishwashers, Microwaves, Tvs- Leds, Lcds, Plasma, Flat-Panel, & Smart Tvs