Footprints Floors Kentucky

BEWARE!!! They replaced my bathroom floor. The guy put his grout and mortar down my drain in my tub. I now have an extremely slow draining drain. I am standing in 6-7 inches of water when I take a shower. It was not like this before them. I do not know how much it will cost me to get a plumber to clean out the cement, probably more than I paid for 30 sq feet floor. I would NOT recommend Footprints Flooring.

Did an excellent job on our kitchen backsplash. Showed up when they said they would be there. Would hire them again.

We have a small kitchen and Footprints promised they would do it right. They did! Footprints was very professional. The owner, Ben Norton, did a walkthrough the day after the kitchen was finished. He was pleased and we were very pleased.

I hired Footprints to level a floor in my small office (120 sq. ft.) and the project was supposed to be done in one day. After day one only half of it was done and I was told that they needed more material, which raised my cost from $575 to $1035 - almost double! After that, they needed yet more material, which they didn't charge me for. However, after the project was "finished" my floor was still not leveled and I discovered that some of the leveling compound leaked into my kid's room in the basement. So they had to come out again, pour more compound to level the floor and try to clean up the mess in the basement. To me this felt like it's the very first time they did a project like this and had no idea what they were doing.

Ben, the owner, and the gentlemen that did the work were very professional. Ben contacted me right away each time I reached out to him and answered all my questions. The workers did a beautiful job. Very pleased. I will use them again & highly recommend them.

Excellent job!

Absolutely wonderful experience. They are cheaper than anywhere else we looked, and the craftsmanship is suberb. Will be using them again! Update: we used this company for our backsplash a little over a year ago. We used them again for tile flooring in our bathrooms this past week. They are still the best priced, most professional, and organized business I've worked with. Looking forward to seeing them again in a few years when we take on our next flooring project!

They did a horrible job the first time. He offered to redo the floors, which I agreed to after a lengthy discussion on a 5-day timeline despite it being the holidays. It was verbally agreed that it would be done, but now, with two days left, I am told it will not happen. They were chosen because of promises they are not keeping. I trusted the verbal promises, but now Ben is falling back on his contract. They were the most expensive company, too. So now, every time I look at my floors, I will remember the long list of problems, including an employee being totally unprofessional with screaming and yelling in my front yard.

Working with Ben, he was awesome.

A very professional crew.

Very professional and great tile work.

Great communication. Reasonable price. Quality work. Very timely. Awesome follow-up. Super nice guys. Highly recommend!