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Enterprise Home Improvements LLC
Acoustic Ceiling Tiles - Install, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install,
About us
Award winning. Enterprise was established in 1996, since that time we have been serving the Kentuckian and surrounding areas with high quality home improvements and providing impeccable service. Enterprise uses master craftsman to install all products and bring a level of professionalism to the job that is unsurpassed in the industry. They truly understand the importance of a perfect installation and do what is necessary to achieve this. Our showroom offers full size displays allowing you to get a 'hands on' demonstration and get a real feel for how the product operates. Feel free to come in and see our sunroom, windows, doors and more. Why choose enterprise: because we: employee the finest craftsmen in the industry, we only use the finest quality materials from the top manufacturers offer the best warranty in the industry for material and labor received the hammer award from Alcoa recognized as a preferred contractor for Owens corning members of the better business bureau members of the home builders association. VSI certified, lead safe certified firm.
Business highlights
29 years of experience
Services we offer
Sunrooms, decks, entry, gutters & guards., patio/deck enclosures, roofing, screen rooms, siding, storm and patio doors, window and roof replacement
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.525 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 8% | ||
| 0% | ||
| 4% |
Showing 1-25 of 25 reviews
Debbie M.
Jul 2015
Part of the enclosure included 2 sliding doors with screens - there is a gap between the bottom of the screen door and the track on both doors. Within a week after installation I placed several calls to the installer (Patrick) and he did not return my calls. Then I finally got a hold of the President of the company Michael Hardin. On July 8, he was supposed to call me back as we both had vacation scheduled and he would set up a time for them to come back out. As of Friday, July 24th, I have not heard from him. So I called him 3 times on Friday, the 24th, and I called once on Saturday, the 25th and once today, July 27th to no avail.
Mark M.
May 2015
They were very good. They were fast. They worked every day. The quality of work is excellent.
Darlene M.
Mar 2014
They were very professional, expedient, went above and beyond. They cleaned up very well.
Response from Enterprise Home Improvements LLC
"Thank you [removed member name]and welcome to the Enterprise family. We strive to do the best job possible using amazing products."
Tony C.
May 2013
I thought when I called everybody was real friendly. The salesman explained really well what they would do. They gave me a pricing on different windows that I wanted. The only bad thing was that he said I would be called by the installer within a within a week and I didn’t hear from anybody. I called and nobody called me back and then I called again and I talked to someone else and they said they need to speak to an installer and I still didn’t hear from anybody. I thought the price was a little high and getting things done in Kentucky is expensive compared to New York. Not to call somebody back is not professional. When they did the windows there was a problem with one window and they caught it right away and they called their boss and to do something about it as it was not working right. He didn’t call the workers back and we just tucked the window and left it like that so the guys will come back and repair it. The guys that were here doing the work were great. Everything got so messed up because of the huge storm. There was a lot of hail damage like broken windows and vinyl siding and people were scrambling everywhere trying to get the repairs done. They also had a tornado go through. It was the salesman fault because he didn’t say they are so packed up so I don’t l know how long it will take but he made it sound that they will be here within the week.
Roger S.
Apr 2013
I think they did a pretty good job. They didn't clean up real good, I had to go back out in the yard and pick up all kinds of wood shavings and things like that. They didn't nail the ends of my boards on my deck. I called them and they came back out today and took care of that problem. Other than cleaning up, they did okay.
Nicki N.
Oct 2012
the installation and workmen were good. the company was not good at returning phone calls. they took our deposit, but we found out later that they didn't cash it, so they said we owed them the deposit. they don't seem organized
Response from Enterprise Home Improvements LLC
"The deposit not being put on the credit card was an honest mistake, a human error, but it was part of the money owed to Enterprise, so whether it was paid at the beginning of the job or the end, it was money owed for the work performed on the home."
Brenda G.
Oct 2012
Great job - honest and reliable. Will definitely use again!!
Response from Enterprise Home Improvements LLC
"Thank you for the kind words. We enjoy having you as part of the Enterprise Family."
Erik R.
Jun 2012
. He did the job good enough that we satisfy.
Response from Enterprise Home Improvements LLC
"We strive to work closely with each customer to make sure that each job is done properly and that each customer is happy. We appreciate the kind of words and hope to do business with you again."
Sharon S.
Jun 2012
Extremely pleased with the crew and the completed job.
Response from Enterprise Home Improvements LLC
"We are thrilled that you loved your project so much that you posted such a wonderful review. Thank you so much."
Mark M.
Feb 2012
A+ excellent. Sales rep John is a bit goofy but did not try to oversell.
Response from Enterprise Home Improvements LLC
"Thank you for such a wonderful review. We are so pleased that you are thrilled with your project. It was a pleasure working with you and we are happy that you are part of the Enterprise family."
Donald H.
Jan 2012
.
Response from Enterprise Home Improvements LLC
"Thank you for such a great report. We are please you had such a good experience with our company. We look forward to working with you again on your next home improvement project."
Byron S.
Oct 2011
They did a good job. It was $400 a window. There wasn’t anything that I disliked. I would tell people that they do good work. They do what they say they are going to do. I would use them again in the future if need be.
Response from Enterprise Home Improvements LLC
"Thank you for the kind review. We hope to be able to be of service should you have a future project for your home."
Julie Z.
Sep 2011
What I asked for is what I got. The owner of the company actually came out and assisted the last day. Everyone was very professional. I referred a neighbor and they gave me a $50 discount. Love my windows.
Response from Enterprise Home Improvements LLC
"Thank you for allowing us the opportunity to provide you with excellent service, member!"
Daniel D.
Sep 2011
The initial estimate was for $3800.00. When everything was said and done because of the wood I think it was $4133.00. I think that they did a good job. The workers were friendly. They seemed to do a quality job with quality material. I didn't really have any dislikes.
Response from Enterprise Home Improvements LLC
"Thank you for your comments. We strive to give the most accurate estimates but from time to time there are unpredictable expenses that occur along the way. We are pleased that you are a part of the Enterprise family."
Cathy S.
Aug 2011
They were very punctual. We would use them again.
Response from Enterprise Home Improvements LLC
"Thank you for your report. We look forward to working with you again."
Meghan M.
Feb 2011
The product the company puts up looks great! There was initally some disagreement over the quality of the work after it was completed, but the company came out and fixed the disputed items under warranty. They were very professional and good at explaining the in's and out's of the installation process. I am a rather picky person when it comes to work done on my house and in the end they were able to exceed my expectations. They are definately in our list of companies to use in future projects!
Response from Enterprise Home Improvements LLC
"We definitely appreciated the opportunity to do this project. We strive to do the most professional, highest quality work possible on every job by sending a supervisor while the crew is working We did tell the customer that it would take a week and we apologize for it taking longer but there were circumstances that were out of our control. Unfortunately our supervisor for this project became ill during the installation of the siding and trim. The weather also played a significant part in some of the delay. Upon receiving this review, the owner of Enterprise along with the sales representative for this customer made a call and were told of the issue mentioned in the customer's comments above. We stand behind our work and have created a service on this issue and will have this fixed promptly."
Bob C.
Dec 2010
They did a good job. They did it when they said they would, and for the price they said it would be. I was happy with their work.
Response from Enterprise Home Improvements LLC
"We are pleased to hear that you are happy with the work that we performed. We strive to do a great job and a reasonable price."
John Z.
Nov 2010
I am pleased with the installation of the basement windows. The only issue was waiting for the installment date. We called and an appointment was setup and there was no other concerns. Enterprise did a very good job.
Response from Enterprise Home Improvements LLC
"Thank you for allowing Enterprise to perform the work on your home. We value your opinion and welcome you to the Enterprise family. Please keep us in mind when you have other home improvement needs."
Jennifer H.
Nov 2010
Our house is a 1950's ranch. The paint on the wood siding was peeling and the metal/wood windows were very drafty with condensation forming on them at times. It was just ugly. They started the project with the windows, taking out and replacing the windows all in one day so we were not left with open spaces. They worked at least 7 hours per day even coming on the weekend. They picked up everything every day. When I mentioned that the spaces between the sliding glass doors were not even, they fixed it immediately. I think it took 5 days to complete the windows. The installers were very nice. Then the next day after completing the windows, a new crew of installers came to start with the siding. They were also hard workers and picked up everything every day. The house looks wonderful now and at a reasonable price. We noticed the difference in our furnace's ability to keep up with cooling the house immediately and now keeping it warm more easily. Great products and great service!
Response from Enterprise Home Improvements LLC
"Thank you for inviting Enterprise to your home and allowing us to perform the work replacing your windows and doors. We value you as a customer and welcome you to the Enterprise family. We strive to make each and every customer happy so please let us know if there is an ything that we can do to help you. Please refer us to your friends and family and in return we will give you a bonus upon the completion of their work. Thank you for your kind words and keep us in mind next time you need something done."
Sherri K.
Sep 2010
After the work was started we were told that the job had been misquoted and it was an accident on his part. If I used them again I would make sure the quote was correct that I had been given. They had to come back and rework the caulking on the flashing next to the chimney. We found several large roofing nails in the yard after they left.
Response from Enterprise Home Improvements LLC
"Thank you for choosing Enterprise Home Improvements, LLC to do the work on your home. We greatly appreciate the trust you put in us. Unfortunately, the sales representative made a mathmetical error on his worksheet, which was explained in detail, and we only charged the $957 for material cost only and did not make any money on it. As far as the caulking and flashing on the chimney, our roofer allowed one of his helpers to do this and when he was done, it just wasn't up to the standards that Enterprise has. Our roofer went back and re did this at the cost of the company. Again, we greatly appreciate you trusting us to do the work on your home and we welcome you to the Enterprise family. We look forward to doing business with you for many years to come."
Julie Z.
Aug 2010
Tested windows on off day (Saturday) to determine if I had lead and needed to get work done by July 1. When it was determined that I did not, then I had time to talk with other companies and compare. Some companies were cheaper, but not substantially and the Pro Max had an excellent rating with Consumer Guide. John, Steve and Jason all worked well with me and explained the process to my satisfaction. Often I have a lot of questions.
Response from Enterprise Home Improvements LLC
"We are thrilled that you chose Enterprise and we welcome you to our family. We know you will enjoy your windows and gutter guards for years to come. One corrections though, the windows that were installed for you are called UltraMaxx. Thank you for the kind words and remember to keep us in mind for future products."
CLARENCE W.
Aug 2010
The quality of the work performed was good except for the individuals who did the drywall work. They made a real mess. They did not put up a barrier to keep the drywall dust out of our house. We spent many hours cleaning our house and still found drywall dust. The other employees did there jobs quite well. BUT as for the president/owner, Mike Hardin his unprofessional business actions made this a most unplesant experience. HE PUT MY WIFE AND I in the middle of a dispute between himself and one of his subcontractors (Mark Vincent) who did out concrete work. THE DISPUTE HAD NOTHING TO DO WITH THE JOB THE SUBCONTRACTOR DID FOR US AS IT RELATED TO ANOTHER JOB HE DID FOR MIKE HARDIN. After our concrete work had been done I got a phone call from Mark Vincent and he said that Mike Hardin refused to pay him because of some other job and that he (Mark Vincent) was going to have to place a Mechanics Lien on our property because that was apparently the only was he would get his money for the labor and materials he provided. I called Mike Hardin of Enterprise and ask him what in the heck was going on because a mechanics lien was about to be placed on my property... He then told me about their dispute and I told him that that had nothing to do with the work Mark Vincent did on our property and that he should pay him. He said something to the effect that he would NOT give him his check until he corrected the OTHER JOB. THIS WENT ON BACK AND FORTH FOR ALMOST A WEEK RECEIVING PHONE CALLS FROM BOTH OF THEM ABOUT THE DISPUTE. I finally ended the matter by paying the subcontractor after he Mark Vincent provided me an exact copy of the Invoice he had given to Enterprise (Mike Hardin) and I required him to provide me a Notorized Release of Lien for all materials and labor he provided. A day or two later Mike Hardin called me gloating that Mark Vincent had not come to get his check inaccordance with the terms dictated by Mike Hardin. I then told him that I took care of the matter and that I would deduct it from my amount owed to him. He became very angry at this point and started raising his voice higher and higher. He said that we paid way too much and that he Mike Hardin would have to take a $1300 dollar loss etc... Everytime I tried to get in a word about anything he would talk right over me. I finally had enough and hung up on him. He called back a few minutes later and I was so angry I refused to talk to him so my wife Cheryl talked to him. She told him that in her opinion he had acted like a child in the matter and had no right to put us in the middle of a dispute between himself and a subcontractor when the poblem didn't even concern our job. That's about it. I came within a hair's width of cancelling the whole contract for unprofessionalism. My wife and I told Mike Hardin to just get the job done. LIke I said except for the drywall workers the rest of Enterprise's employees did a good job and were curteous, respectful, helpful and on time each day. I can't say as much about the president/owner of the company for his conduct was not acceptable to us.
Response from Enterprise Home Improvements LLC
"In reference to the drywall work that was done, the member's particular project involved removing an interior door and finishing the interior of the home. Unfortunately in this situation, the dust that is generated inside the home is very difficult to mitigate. We sincerely apologize for any inconveniences this may have caused. The member's informed Enterprise that we were chosen for this project because we had the best product at the lowest price. Receiving a ‘D’ for price is contradictory to that statement. Enterprise management was appalled when they heard that Mark Vincent, the concrete subcontractor, had contacted our customers, the members, directly and discussed issues between them and Enterprise. These issues pertained to another job and he was threatening to get a mechanics lien on their property. Things with Mark Vincent spun out of our control very rapidly but once we were able to regain control, we severed ties with him for his unprofessionalism. Mark Vincent ended up charging the members more than they should have paid and more than Mr. Vincent was owed. Due to the circumstances, Enterprise took a loss on the project, i.e. our payment to Mark Vincent, but Mike, the owner, felt it was the right thing to do. Enterprise has completed the enclosure for the members to their complete satisfaction and is happy to add them to the Enterprise family."
Karen H.
Jul 2010
It was a great experience. The people they had working on my home were friendly and very professional. They even vacuumed up the mess from the windows inside the house. It took about a week for them to finish the work. The only thing that did go wrong was as they were putting on the insulation that goes behind the siding they put a nail through my fax line. Other than that everything went smoothly and the owner came by frequently to check up on the crew and spoke with me each time to answer any questions I had.
Response from Enterprise Home Improvements LLC
"It's been nearly five (5) years since we've done this work for you and we're thrilled that you took the time to post such a great review. Enterprise strives to do the best work possible using the best products. We know that you are enjoying your beautiful home and your screen porch. Thank you for being part of the Enterprise family."
Joseph W.
Nov 2009
The roofers were on site within a week of signing the contract and did a fine job repairing the roof. The new roof installation was of superior quality. Within a couple of days of the complete roofing job they were back on site installing the gutters. Again, the quality of the work was very good. They promised delivery of the windows in three weeks (which was 3 weeks faster than any competitor promised) and indeed the windows were installed about 3 1/2 weeks after contract signing. There was a couple of minor snafu's with the windows. The windows were delivered with options that we did not offer and two windows were the wrong size. We contacted Mike with these issues and he immediately promise to correct problems No Questions Asked. The windows are in and look great. This is a very responsive and easy to get along with contractor. Customer satisfaction appears to be a priority.
Response from Enterprise Home Improvements LLC
"Thank you Member for choosing Enterprise. We welcome you to the family. Unfortunately sometimes things happen that are out of our control and we appreciate the fact that you understood and allowed us to correct the issue. We hope you continue to enjoy your windows and keep us in mind if you have other home improvement projects."
ELIZABETH H.
Jun 2006
WE WERE VERY PLEASED WITH THEM. THEY WERE VERY PROFESSIONAL. EVERYTHING HAS BEEN DOING FINE SINCE WE HAD THE SERVICE. WE LET THEM COME OUT, AND GIVE US AN ESTIMATE, AND THEY GAVE US A PRESENTATION. OTHER COMPANIES DID THEY SAME, BUT WE LIKED THEM THE BEST. THE ROOF IS SOUND AND THE NEW ROOM IS EVERYTHING THAT WE WANTED.
Response from Enterprise Home Improvements LLC
"Thank you so much for the kind words, Member. We are so pleased that you are enjoying your enclosure and know that you will continue to enjoy it for years to come. Keep us in mind for any other home improvement projects that you may have in the future."
Licensing
State Contractor License Requirements
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FAQ
Enterprise Home Improvements LLC is currently rated 4.5 overall out of 5.
Enterprise Home Improvements LLC accepts the following forms of payment: CreditCard
Yes, Enterprise Home Improvements LLC offers free project estimates.
No, Enterprise Home Improvements LLC does not offer eco-friendly accreditations.
No, Enterprise Home Improvements LLC does not offer a senior discount.
No, Enterprise Home Improvements LLC does not offer emergency services.
No, Enterprise Home Improvements LLC does not offer warranties.