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Eclipse Roofing & Restoration james reynolds
Acoustic Ceiling Tiles - Install, Deck or Porch - Build or Replace, Doors (Interior) - Install or Replace,
About us
We have over 25 years in Louisville perfecting the home improvement and commercial roofing process! Eclipse Roofing & Restoration offers experience, dedication to personal customer service, and commitment to using only the finest in materials sets us apart from other exterior home repair companies. We have the proper certifications, insurance, and stellar reputation that you deserve for your next home improvement project or commercial project. From estimate to job completion we want you to be fully satisfied with our craftsmanship and customer service. For residential exterior home repair in Louisville, KY Eclipse Roofing & Restoration is the company to call. We offer many home improvement solutions such as roofing installation and roof repair. In addition, we offer the majority of exterior home repair services like replacement windows, siding replacement and repair, gutter replacement, and the installation and repair of skylights.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Reroof, copper gutters, gutter repair or replacement, interior remodeling, painting., replacement windows, roof repair, siding repairs or replacement, vinyl siding, water mitigation, wood siding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.990 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 1-25 of 90 reviews
David K.
Jan 2020
Old shingles torn off and replaced in one day. Cleanup was great. Thanks to Alex for getting this taken care of for me. I would recommend Alex and Eclipse Roofing for your roofing needs. Thanks again Alex.
Doug W.
Sep 2019
Excellent. Alec was very good at accessing the need and following through with a quality repair job completed on time as promised.
Jim G.
May 2019
Fast. Professional. Friendly and competent.
James I.
Nov 2018
Great from the start, Jason gave us the quote and followed up during and after completion. The crew did a great job and did a great job cleaning up.
John A.
Apr 2017
James Reynolds, President of Eclipse, was highly professional, exceedingly knowledgeable and totally reliable. His crew arrived on schedule, worked diligently and completed the job in one day …. with a couple hours the following day to fine tune the installation and clean up the job site. When complete … the job site was cleaned thoroughly. The roof looks great, and it's comforting to know the attic is properly ventilated
John A.
Apr 2017
There was some additional ventilation that needed to be done and a few other little things they said they would be willing to do for us. We were really pleased. The pricing was reasonable. They came up with a perfect resolution. They are a quality unit. They were here when they said they would be and left when they said they would. The fellow who sold the job and was here at the critical points of the day is the president of the company named James Reynolds and is very knowledgeable and highly professional. They did exactly what they said they would and knew a lot more about what they needed to do in order to address the issues we had. Mr. Reynolds had some technical equipment that identified moisture in our attic, he had a thermo gun and also another unit and he could identify the exact amount of moisture in the room. He could show us physically the difference in the moisture in the wallboard and the room and that helped us pinpoint the issue and address it properly.
James H.
Mar 2017
As planned, scheduled, work done and happy
Mary P.
Feb 2017
exceptionally well
Dean T.
Nov 2016
Absolutely great. I received a quick response when I called for an estimate, received the estimate timely and the work was done when I was told it would be. I am very satisfied.
Response from Eclipse Roofing & Restoration james reynolds
"Thank you for the work and allowing us to be your contractor of choice. It gives us joy to hear back from our customers."
Art L.
Nov 2016
The installation was completed in one day. We were worried about nails and debris falling into our yard since have 2 dogs. The crew did a fantastic job of cleaning up before they left.
Response from Eclipse Roofing & Restoration james reynolds
"Thank you for you time to give us a review. We hope you enjoy your new roof."
Joe B.
Nov 2016
Very professional experience.. This company actually answers the phone announcing the name of the company as opposed to a gruff and unprofessional "HELLO" like so many contractors do....they also use technology (emails and text) for instance response and alerts, messages, updates etc..
Response from Eclipse Roofing & Restoration james reynolds
"Thank you for the kind words and allowing us to come out and work on the wrap around your home. If there is ever anything else you need we are a call away and would love to work with you."
Neva B.
Oct 2016
James Reynolds was on the job from start to finish. He and his team provided a professional, prompt and wonderful product. They were finished in a very quick manner, yet everything was done to perfection. I couldn't be happier with the results.
Glenn M.
Oct 2016
Price was high. Did not use new singles. downspout was not complete.
Response from Eclipse Roofing & Restoration james reynolds
"[Member Name Removed], I'm sorry that you are not completly satified with work we completed. I hope the leak issue have been resolved since it was completed in March of this year. If there is any questions or concerns please know we are here and will discuss any questions about the work completed. Thank you James M. Reynolds President."
Robert C.
Oct 2016
I was losing shingles left and right due to the original contractor not installing the shingles correctly. Eclipse explained to me what was happening to my roof and continued to say that I will keep losing shingles until they are all gone. Coming from a construction background I understand this and knew that I needed to replace my roof.
Since it has been replaced I've lost no shingles, my house is cooler or warmer depending on the season and my electric bill has gone down.
Eclipse did a great job with great customer service. I highly recommend them to anyone.
Response from Eclipse Roofing & Restoration james reynolds
"[Member Name Removed], Thank you so much for giving us a review. Enjoy the new roof and know that if you ever need anything, we got you covered! James M. Reynolds President"
Douglas S.
Aug 2016
unknown
Response from Eclipse Roofing & Restoration james reynolds
"Mr. [Member Name Removed], Thank you for the work. We can't thank you enough! James M. Reynolds President"
Kathy B.
Jul 2016
unknown
Response from Eclipse Roofing & Restoration james reynolds
"[Member Name Removed], Thank you for the repair work. If there is anything you need in the future, please know we are a call away. James M. Reynolds President"
Suellen M.
Mar 2016
unknown
Tamara K.
Oct 2015
Pleased with service. Performed repair around chimney that was causing wall and ceiling damage inside home. Will call for future roof replacement
Response from Eclipse Roofing & Restoration james reynolds
"[Member Name Removed], I wanted to reach out to you and say thank you for the business. Customers like you are what makes our job rewarding. If we can ever help in the future please let us know. James Reynolds President"
Rebecca B.
Oct 2015
They did a great job. They were on time and very courteous. After the job was done they had someone come back and check the work. I would use them again!
Response from Eclipse Roofing & Restoration james reynolds
"[Member Name Removed], Thank you for the positive remarks. If we can ever help you in the future please let me know. James M. Reynolds President"
Cheryl S.
Oct 2015
unknown
Response from Eclipse Roofing & Restoration james reynolds
"[member name removed], Thank you for the work. It is my goal to make sure that we do a great job for all of our customers. I'm sorry that we could not get the issue resolved on the first go around. Some roof leaks can be a pest to deal with. If I can ever help you out in the future please reach out to me. James M. Reynolds President"
Mark J.
Sep 2015
The company immediately responded via Angie's List "Submit a Question" and set up a date for the inspector to come out and look at everything. This was unlike Beams Roofing & Contracting who informed me "I'm sorry but we would have to pass. There isn't enough money in gutters for that type of distance and multiple trips. Brad Rigney"-wasn't multiple trips involved so don't understand, guess they didn't need the money. Anyways, Steve came out and gave an estimate and mission was a 'go'.
When the team was here to do the work, I didn't know they were coming until about 90 minutes before hand when I got a call from the receptionist, it was identified that there were some parts of the gutters that needed actual replacing. Initially Steve did not think so; however, the installer worked it with Steve who then worked it with me, which is a professional way of doing things...the installer did show/explain to me his reasoning and it made perfect sense.
I approved the 'change' in the work order and awaited the parts to arrive.
The only reason I did not give them an "A" in responsiveness is because there was not a lot of time in between notification of execution and execution, which wouldn't be an issue but I have three dogs that I needed to put in the cage. Outside of that, no complaints at all. Steve was very informative as to what was needed and the team that actually did the work (a married team) did an outstanding job. Definitely a worthwhile organization.
When the team was here to do the work, I didn't know they were coming until about 90 minutes before hand when I got a call from the receptionist, it was identified that there were some parts of the gutters that needed actual replacing. Initially Steve did not think so; however, the installer worked it with Steve who then worked it with me, which is a professional way of doing things...the installer did show/explain to me his reasoning and it made perfect sense.
I approved the 'change' in the work order and awaited the parts to arrive.
The only reason I did not give them an "A" in responsiveness is because there was not a lot of time in between notification of execution and execution, which wouldn't be an issue but I have three dogs that I needed to put in the cage. Outside of that, no complaints at all. Steve was very informative as to what was needed and the team that actually did the work (a married team) did an outstanding job. Definitely a worthwhile organization.
Response from Eclipse Roofing & Restoration james reynolds
"[Member Name Removed], Thank you for the work. I'm sorry that we could not ID the gutter on the initial visit. It's always good to hear that our crew leader did a bang up job. It's always nice to get "that a boy" response from our customers. I will pass this along to my installer. I can't say thank you enough for giving us the opportunity to be your contractor! If you ever need anything else please feel free to contact me personally. James M. Reynolds President"
Brian G.
Aug 2015
The big deal turned out poor. They were horrible at communication. It took them over a month to get out there and perform the work. The only reason I wouldn't give them a failing reason is because they actually came out and did the work, but it was not good. I purchased the big deal on Monday, and normally they are supposed to get in touch within 48 hours, they didn't respond for about 4 days. I called the main Angie's number, and they allegedly contacted the company while I was on hold. They said the representative would call me back that day, there was no response. The next week I finally got an email asking for my contact information, I provided that to them, and it took them several days before they made the contact, and it took them several days before they came out and did the installation. They subcontracted the installation to another company, the other company came out and I didn't even know that the work was done. I called Eclipse to find out when the work would be done, and they said the work was already done. There was no communication, and it was very poor service from a company that had an A rating. I would absolutely not recommend this to anyone else. There were no additional charges on top of the $674 of the big deal.
Response from Eclipse Roofing & Restoration james reynolds
"[Member name], I'm sorry that you're unhappy with the big deal. It was explained to you by our office that it would take 2 to 3 weeks for us to come out and get the work done. As you know we have had the wettest July in Louisville's history and that put us back. We did make an appointment with you walk the house to make sure that you fully understand the Big Deal. I know that you were upset because you thought your whole house was going to be done and for that I'm very sorry. In the disclaimer of the big deal there's a set footage and I don't think that you had the opportunity to review the fine print. Once again I'm sorry for our communication and I will pass this constructive criticism and along to my office staff. James M. Reynolds President"
Charles C.
Jul 2015
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Patrick H.
Jul 2015
The quality of work was great. They did a full inspection and made a bunch of recommendations. I did have trouble getting them out there. There was a communication breakdown with scheduling the service and they didn't call me when they canceled an appointment due to bad weather.
Overall, the quality of work was great, I just wish the scheduling issues were better managed.
Overall, the quality of work was great, I just wish the scheduling issues were better managed.
Response from Eclipse Roofing & Restoration james reynolds
"[Member's name removed] I wanted to say thank you for choosing our company for your repair needs. It has been a crazy year due to the amount of rain we have had. When we get rain we can't get to our customers in a timely manor as we would like to and normally do. We will try to better next time."
Lisa S.
Jul 2015
unknown
Licensing
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FAQ
Eclipse Roofing & Restoration james reynolds is currently rated 4.9 overall out of 5.
Yes, Eclipse Roofing & Restoration james reynolds offers free project estimates.
No, Eclipse Roofing & Restoration james reynolds does not offer eco-friendly accreditations.
No, Eclipse Roofing & Restoration james reynolds does not offer a senior discount.
Yes, Eclipse Roofing & Restoration james reynolds offers emergency services.
No, Eclipse Roofing & Restoration james reynolds does not offer warranties.