Crawlspace Doctor

Set up a free estimate with Matthew Wells.  Very responsive in setting up and estimate and showed up to my property on time.
Had him look at my crawl space in a home I just purchased in Old Louisville.  The crawlspace was damp, needed to be cleaned out and sealed up.  His quote was for full basement encapsulation as well as adding a simple drain system and new sump pump.  He was very helpful as we walked through my crawlspace and explained he strategy and service.
I was disappointed in his quote process.  It was simply an e mail with a cost number (approx $8500).  Not a lot of detail regarding various cost components or line item break outs or scale ability options.  I was looking to spend around 3-4k and never heard back from him when I had follow up questions and did not feel like they were willing to work with me on pricing.
I think they can do the job, just not sure they wanted this one.

They very nice and professional.  They were punctual and came out quickly.  The price was in line with others and modest.  He gave suggestions.  He was very knowledgeable and helpful.  We could have used them but we went with a company that could take care of everything instead of having to use multiple companies for the project that needed done. 

Robert, Hosea, and Justin were the men that did all the work in my crawl space. My crawlspace is 900 square feet. It took them 3 days to complete the job. They were very professional. The first day they arrived at 8:30am and cleaned out all the debris and insulation. Then they loaded the bags of debris on their truck and left around 2:30pm. On day two, Robert and Hosea came out at 8:00am and dug a trench for the French drain about 4inches wide by 4 to 6 inches deep and put the pipe in a 4 inch pipe with a sock  around the whole 900 square feet of my crawlspace. Then they raked the crawlspace and made sure no sharp object like rocks or whatever was left. They smooth out the dirt, blocked off the foundation vents and redirected the drain condensation line. Robert pointed out that I had a few leaks in my plumbing, and we hired a plumber to repair the leaks. They installed the sump pump and sump pit and then left around 6:00pm. On day three all three men came back and they installed the insulation on the exterior walls, insulated the box header, built and installed a new crawlspace door, placed a new concrete pad and jack to replace the old piece of wood that another contractor had put down that rotted out and installed the vapor barrier. They finished up around 2:30pm. They removed and cleaned up all the trash that came from my crawlspace every day. I would recommend the Crawlspace Doctor to anyone who needs their crawlspace done. I would hire them again.

We first contacted them months ago, but then put them on a delay over the winter.  They were very responsive to our time considerations.  When they did start, they came every day,well prepared and worked until the job was done.  They were always here when they said, worked in a professional manner, were neat and did a lot of grungy work with a smile on their faces.
The nature of the work done dictates that the results may not be completely evident immediately but I have every confidence that they will be attentive to any issue that may arise. It has honestly been a pleasure to work with them.
I feel very confident in recommending Crawlspace Doctors.

From the initial estimate to when Matthew and Robert pulled out of my driveway I was more than satisfied with everything. After the inspection I was shown pictures of my problem and was thoroughly explained how they would solve it, with no pressure to decide to use them. Tom the founder of the company happened to be with Matthew and listened intently to my frustration with my situation. I also had a mold problem and Tom went out of his way and contacted two mold companies and called back the next day with his recommendation and the owner's number. We went with his recommendation and they did an good job. Crawlspace doctors did an great job while at my house and went out of there way to explain the process each day. They pointed out some issues that needed to be addressed, not to charge me more, but just to make me aware. They even fixed my dryer vent for no extra charge. They couldn't have been more accommodating. I crawled under the house with them when they were finished and everything looked just like they said it would. I got other estimates and Crawlspace price was very competitive. I asked for references and got them the next day. They followed up much more quickly and efficiently than the other companies. I highly recommend them.

From the appointment for an estimate to completion of work, everything was done in a timely manner. These guys are superb in what they know and what they do. They are meticulous and particular in making sure everything is absolutely right. They were worth every penny spent. Outstanding! 

I liked how informative and knowledgeable they were. They were very professional and appeared to be a great company. I liked how they provided me with a disc of pictures from the crawlspace. They were very educational in explaining the process to me. I probably would have went with this company if I could have afforded there services but at the time there estimate was too high for me.

I am doing what he suggested and will call him for service if this does not remedy the problem.

From our first contact with the company to the completion of the work everything went incredibly smoothly.  When they first came over to evaluate what was going on in the crawlspace, Matthew spent a couple of hours here.  First he went in and took digital photos all around the crawlspace.  Then he uploaded the photos to his laptop and showed them to me, explaining what needed to be done and why.  He was very good at explaining everything and answering my many questions.  Rather than a high pressure sales pitch, he encouraged us to contact other companies and explore other options.  He also showed me where some exterior grading should be done to prevent water from entering and made some suggestions concerning the routing of water from the gutter downspouts, even though these are not jobs that his company does.  I appreciated his taking the time to do that knowing that it would not result in any further work for his company.  In that first visit, I really got educated on crawlspaces and drainage!  When we decided to go ahead with the work, I called and we set up a date that they would be available and they kept to that date.  The work was completed in 2 and a half consecutive days, mostly while we were at work.  Each evening Matthew came by and showed us progress pictures of the work.  The first day they found some rotted plywood that needed replacement and gave us a price for the additional work.  On the second day, it turned out that not as much plywood replacement was needed as they originally thought, so they reduced the price for that accordingly (their idea, not ours!).

Robert Wells and his son has work in my crawlspace on two different occasions and both times they have done excellent work.   I would highly recommend the Crawlspace Doctor for your crawlspace needs.  The Crawlspace Doctor is very professional, does quality work and very responsive and the price is right.  In 2010 the Robert and his son installed new installion, vapor barrier and cleaned up my crawlspace.  In 2012 they installed 3 piers because the wall in my master bedroom has sunk.  Both time they did excellent work and if you hire the Crawlspace Doctor you won't regret it.  I am very pleased with his work.

We called Crawlspace Doctor in December and they were very quick to respond with a free estimate. We live in another state and needed to get the estimate while we were in town. Matthew was very professional and knowledgeable. He crawled under the house and took many photos of the poor condition of my crawlspace. Knowing this is an older home, it smelled musty ever since I purchased the home in 1998 and suspecting moisture issues, I had no idea what it looked like under my floors! There had also been a run off issue that flooded out the motor of my heating and air system, that needed to be replaced, costing an excess of $3,000.00!
We received a very informative estimate regarding my specific needs, along with all of the photos, showing old venting materials, trash, damp spots on foundation, hanging wires, venting that was not even connected to floor vents! (apparently, I have been heating and cooling my crawlspace for years!) Having those loose and unconnected vents exposed us to the poor air quality, possible "biological growth" in the air and likely entrances for household pests. The photos also showed a poor job of installation of my new heat pump that was done by a friend of a friend. (thanks a lot, Dale!)
We were not able to have the work done right away, but scheduled it while I was in town this week, knowing it was a two to three day job.
Robert and his crew of two (new temp agency laborers) showed up early and described the scope of work for the day. This is hard, nasty, dirty work! They put in a long day with few breaks. I could hear nearly everything that was going on as if they were in the next room. I heard Robert talking to the new guys, and patiently teaching and explaining as they went along. Very professional, well mannered.
Aside from the smell being churned up and the sounds of work coming from under the house, I would never know they were here.
Day two got started a little late because apparently the temp guys decided that type of work was not for them and didn't show up. Robert explained the situation and said he would stay and work as long as he could, which was a long day.
Day three Robert showed up with a new crew of two, ready to work. The three of them, along with Matthew were able to finish on schedule and everything was cleaned up when I met with Matthew to discuss the job.
Matthew removed his shoes, and brought his lap top computer in the house. We reviewed the "before" photos. Then we were shown the "after" photos, with a detailed description of the work performed. He described the 20 year transferable warranty of their work and the 5 year warranty of the new sump pump.
They take a lot of pride in their work, because he said if I ever had questions, or if anyone would have to do work in "their" conditioned crawlspace, they would come back if needed to make repairs to be certain there was no damage.
I was comfortable having them in my home and felt confident that the work was going to be high quality because I could tell by their experience and our conversations that they knew what they were doing.
Not everyone has a need for this service, and its not cheap, (you get what you pay for) but I would HIGHLY recommend them.
I can't say enough good things about them. They were so nice, and in was very happy with the whole experience.

Matthew from the Crawlspace Doctor responded quickly to my request for an estimate to insulate the crawlspace of my old house. He came, went under the house which has extremely tight and irregular clearance. The house is well over 100 years old and has been remodeled and repaired in the past. After his inspection which included taking pictures of the entire space Matt loaded the pictures on his laptop and took a lot of time showing me and explaining to me what he found. He explained that he found asbestos insulated radiator pipes for a system that had long since been removed.  After a very thorough first visit and hearing his suggestions we began looking for someone to remove the the old pipes and the asbestos so that the Crawlspace Doctor could perform the work. 

The asbestos covered pipes were removed and Matt returned for another trip under the house.  More pictures were taken which actually showed that some asbestos and piping had been missed so a call was made for the removal company to return to finish the job.  After all asbestos had been removed, the Crawlspace Doctor returned, cleaned out all debri and hung wires and plumbing that needed to be secured.  As the work was done, more pictures were taken showing HVAC issues (including a duct that was laying on the ground and had been disconnected for who knows how long)  and some minor plumbing issues.  I had others come in to make those repairs.  During one of the trips under the house Matt discovered rotten and missing wood which turned out to be inadequate work from years back from another project - which I had to have fixed too.

After the HVAC work was completed, Crawlspace Doctor returned and installed all vapor barriers and insulation, completing the work.  At every step of the way pictures were taken and shown to me and a CD was provided with all the pictures.  These were extrememly valuable as I had to refer to them with others that were working under the house. 

This was a very involved project that required a number of other people to come in and make repairs and perform services.  All of this was not planned for or budgeted but absolutely needed to be done.  I would not have known about these issues if the Crawlspace Doctor had not been so thorough.  The things that they pointed out to us did not result in any additional income for them though because we had other people perform the repairs that they pointed out.  The price was high, but considering what they did, the amount of time that it took to complete the work, and the conditions under the house I think it was a fair price. I am anxious to see how this work helps to reduce our energy expenses this summer and next winter.  I would recommend the Crawlspace Doctor for their thoroughness, hard work, promptness, attention to detail and what appears to be a very good system/product.

The Crawlspace Doctor was the first company I called for an estimate for my crawlspace.  Matthew took a great deal of time in the crawl diagnosing and documenting his findings with a camera.  My job from start to finish was a unique one and Matthew spent more than 3 hours with me on his first visit weighing options.   We ultimately both agreed that we needed to think a bit more about our approach.  The next day he returned with Robert to go over things again.  This was a very no pressure, professional approach.  Which was very refreshing as it relates to my experience with contractors in the past.

I proceeded to have three other companies out as this was a big undertaking and I wanted to make sure I felt confident in who I chose to work with.  All three of the other companies dropped into the hole I had created and acted as if they were looking around but I could tell they weren't being as though as Matthew had, which instantly turned me off, if they were this lax with the approach I could only imagine their effort in doing the actual work.

Throughout the process of getting other proposals, I continued to discuss and share with Matthew these other companies approach.  Needless to say, I was comfortable and confident with Matthew and The Crawlspace Doctor.

The crew showed up on time everyday and if there were going to be any delays, Matthew always made sure to communicate with me to keep me informed.  Matthew and his team worked with me to get to a point where they could pull off the job in order for me to have mold remediation performed and were right back to things as soon as they could safely enter back into the crawl.

Everything that was initially proposed was performed in a professional manner.  The only thing that they didn't do was remove one or two bushes that they thought they would have to remove to create my outside entrance.  They worked with me here too and saved the bushes.

In an area most people, myself included, wouldn't dare to venture into, Matthew and his team left me with no worries and as a Raving Fan.

I will Rave about their work and would recommend them to anyone experiencing an issue or questioning anything in their crawlspace!

The day they came they were prompt.  They went to the basement, put on their suits, and went to work.  By the time they were done, where there was once a cold mess was now a clean, warm crawlspace.  Since they have performed the clean-up I have noticed that the floors on my first floor are warmer and it is nice to know that the crawlspace is clean, insulated and safe from my cats!I highly recommend these guys!

Excellent initial consultation. Very informative, with no pressure to go forward. Pictures taken of my crawlspace and shown to me with suggestions to fix problems found. After getting other estimates, they were by far the best and informative, so it made it easy to select them to handle my crawlspace issues. They scheduled me quickly and finished the job just as quick. They then showed me after pictures of my crawlspace and it was an amazing transformation. I would definitely recommend these guys for your crawlspace needs.

First, he beat other quotes by over 50% and didn't insist I needed more than the mold expert reccommended. Second, I've had several other professionals (plumbers, electricians, cable installers) in the crawlspace and they've all commented on the quality of the job without me even prompting them. Third, he discovered a leak and took precautions so that it wouldn't create another mold problem. And he said to call him back to finish taking care of his precaution, no extra charges. I'll definitely recommend him, but I doubt I'll have to call him again.

I haven't had any trouble with them.  They are professional.  They come out and do what they need to do.  They don't try to sell extra services.

We have two crawlspaces under our home.  One is under our living and dining rooms and has an access door in our partial basement.  That area couldn’t be dug out as a basement because of a lot of rock and wet ground.  The other is under our family room and is connected to the first one.  Each is about 16 x 20.  At the end of 2011 the crawlspace under our living room flooded because the sump pump we had in place failed to work during a hard rain.  We called Robert Wells at Crawlspace Doctor after being referred to him by another professional. Matthew Wells came to our home and did a very thorough inspection taking many digital pictures, which we were able to view on his laptop computer right away.  He pointed out areas of concern and gave us solutions to address them along with an estimate of the cost.  There was no pressure for us to make a decision.  He told us to take some time to think it over and give him a call if they could help.  After talking with Matthew we knew there was no need to look anywhere else or get any more estimates.  We decided right then we wanted Crawlspace Doctor to do the work.  Matthew told us he would schedule us for their first job in January. Our appointment was set for 8 a.m. January 3.  Matthew Wells, Robert Wells, and Ross Jones pulled up at 7:45 in three trucks with 2 trailers – one for hauling away the old insulation and vapor barrier that was ruined in the flood and one with the new materials to be installed.  They began to work as soon as they arrived.   Since they needed to come through our house to have access to the crawlspace, they put down plastic runners in the walk paths and on the basement steps.  They removed all the old materials, tied up wires that were hanging down, cleaned up some things that were left unfinished by the original builder, and installed French drains around the perimeter and in low areas of the crawlspace.  The drains were all tied in to a new sump pump they installed.  They installed a vapor barrier on the concrete walls and over the dirt floor of the crawlspace.  They added insulation to the exposed outside walls.  They worked late into the evening in order to finish the job for us in one day.Their professionalism and friendliness are outstanding.  Our job turned out better than we could have ever expected.  The damp, musty smell that we had tolerated for over 20 years was gone that evening, and our basement and the family room above the crawlspace are warmer than before.  We have learned how important a healthy crawlspace is to our whole house.  Knowing what we know now, we wouldn’t have waited until we had a problem to have the work done.  I would recommend Crawlspace Doctor to anyone who has a crawlspace.

I highly recommend Robert Wells' team from Crawlspace Doctor for any of your crawlspace needs.?Robert helped us with a crawlspace that had been unfinished and untouched for nearly 20 years.? He not only explained every step of his work, but helped with recommendations for self-help actions and referrals?to other professionals for?those tasks that I did not wish to tackle.? He corrected minor problems he found in the crawlspace instead of just working around them.? He kept us informed of his progress the entire time, and was extremely flexible with his schedule, working around the changing schedules of several other contractors I had working on the house.? He?insisted that he be the last one in the crawlspace to ensure others did not damage any of his work.? Most others I've worked with would not have worried about it after "their" job was complete.? His integrity and work ethic was obvious.? Simply put... the best contractors I've ever worked with.

Excellent service. They arrived on time and performed exactly what we had discussed during the initial consulation. Very professional and made sure everything was clean when they left. Crawl space looks great now!

Robert warned me that he could find extra problems once he began his cleanup and he was right. He found termite damage and plumbing problems that needed attention. Not only did Robert give me the information he was present and gave his time and energy when the other contractors showed up to give me estimates. He was a really great asset to have because he was in my corner and he helped direct me to the right people. Sometimes people try to take advantage of a single female homeowner but Robert wouldn't let that happen.
Crawlspace Doctor finished the work ahead of schedule and he went above and beyond to do a great job! He even Cleaned my Gutters Free of Charge!!!! Bless you Robert I'll forever be grateful for all your help!!!
I would recommend Crawlspace Doctor to all my friends and family. Great Experience!!! 

I have heard wonderful things about them.  I talked to Robert Wells.  He offered to come out.  He is timely.  He called me back and was very prompt.  He is somebody I would work with.  If I didn't already have somebody doing that project, I would feel very comfortable working with him.

Mr. Wells came and did a very thorough assessment of our crawlspace and the work that needed to be done.  After interviewing several other companies, I have to say we believe he was the most upfront and honest.  He even pointed out and helped fix several problems we didn't know existed.  For example, one of our heating/cooling ducts was not connected and we had a small leak that needed to be addressed.  No one else caught these problems.  He completed the work in a timely and professional manner.  He even took out old insulation and debris through the vents on the sides of the foundation so as not to make a mess in our house.  No other company was willing to do that!  We once had a nasty, problem-ridden crawlspace and now it is a dry, insulated and clean space.

I can honestly say that working with Crawlspace Doctors was an exceptional experience. I have never hired a contractor that was as honest and dependable. We had 3 companies come to give us an estimate on resolving water retention in our crawspace and the others did not compare. Matthew Wells came fo inspect the area and was very thorough. He captured each area of concern on digital camera so that he could share his thoughts with us. He reviewed each one and explained our options in each case. The other companies basically looked around the crawlspace and came out saying you need this for that much money. No explanation and not even addressing several of the issues that were pointed out by Matthew. And of course the other companies prices were the same or more than Crawspace Doctors but did not include many of the actions needed to resolve our issues. We selected Crawlspace Doctors for their thorough inspection and knoweledge of what needed to be done, along with the reasonable price for the work being completed. The work began as promised and ended as promised. If I was told an arrival time they were there. Work was completed on schedule and reported to me daily, along with pictures of the progress. I found the workmen to be very polite and professional. Their performance was inspected by one of the owners before each end of the day. We are very happy with our new crawl space. The sump pump that was installed is working great and is keeping the water out. The insulation and vapor barrier are very efficient and we have no complaints. Robert Wells has personally called to check on us and make sure everything is okay. You do not find many companies who care much anymore after the final check has been paid. If I were to have issues in the future that are handled by this company I would call and set it up, no questions asked- no other estimates needed. I would refer friends and family to them without a worry.

I was impressed from the start with the presentation from Crawlspacedoctor. The owner himself crawled under my house, inspected, took photo's, and uploaded them to his laptop so I could see the problems and the overall condition of my crawlspace. He then gave me a detailed list of everything he would do to fix each of the problems and improve the climate conditions there.
The owner answered each of my questions with an explanation of what will work in my situation, and offered alternatives that could apply.
At no time was there any pressure to buy now, to buy an upgraded service, or to buy additional items. He even gave me advice on how I should request problems with my crawlspace be handled if we chose not to use his service.
The inspection and explanation was concise, and informative.
The workers showed up on time, were pleasant to talk to, and cleaned up after themselves.
When I requested a change to his initial proposal, the owner agreed to the change, and kept my cost the same.
The finished product matched all the photo's he had on his laptop showing satisfied customers in their crawlspaces happy with the work done.
I am completely pleased with the results, and would recommend them to my neighbors.