Cotton Service Company LLC
About us
Cotton Service Company is always available for all your heating, air conditioning, boiler and refrigeration needs! We specialize in residential and commercial service, sales and installation, as well as new construction. Cotton Service Company, LLC is a female (WBE and FBE Certified), family owned and operated company. If you’re looking for an experienced, knowledgeable, professional and caring HVAC/R company, then we are the company for you! We know your time is important so we offer two hour windows with a 30 minute call ahead! Call (502) 276-2500 today to schedule your service! Cotton appreciates all that our military does for our country therefore we offer a 5% discount on regular priced service to military families. Cotton also offers a 5% Senior Citizen discount on regular priced service.
Business highlights
Services we offer
Heating & air conditioning - service, installation & preventative maintenance. Sheet metal.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 0% | ||
| 2% | ||
| 0% |
"Thank you for your feedback! We hope to do business again with you in the future. Melissa Thomas President"
"Thank you for taking the time to send in a review. We appreciate your business and look forward to working with you in the future. Melissa Thomas President"
"Thank you for the feedback! I am pleased to hear you enjoyed your service. If you need any additional work completed, please give us a call. Thanks again Missi Thomas President"
"Thank you for the review [Member name removed]! We hope to hear from you again in the future! Melissa Thomas President"
"[Member name removed], We appreciate the review. I am pleased to hear that you enjoyed your service and that our technician was so helpful. Thank you for choosing Cotton Service Company and we hope to hear from you again in the future. Melissa Thomas President"
"Thank you so much for the review Richard! We are pleased that we were able to accommodate your needs and look forward to working with you in the future! Missi Thomas President"
"Thank you for the feedback! We are so glad you enjoyed doing business with us! Please keep us in mind in the future for any of your HVAC needs! Melissa Thomas President"
"Thank you for your review! We enjoyed working with you as well and look forward to working with you again in the future! Thanks again! Melissa Thomas President"
"We are pleased that you enjoyed doing business with us! Please keep us in mind next time you are in need of HVAC work. Thank you! Melissa Thomas President"
My condo building endorsed another company & they give us a deal due to volume of service in the building. Regardless, I bought the Cotton offer on Angie's list after reading all the glowing feedback even though I never heard of the company. 2 guys showed promptly. I am happy to get such prompt attention to this as well as the good price. 99.9% sure I did not say anything to offend anyone. Yet I heard plenty of insults about the cooling unit. The main guy (Greg, I think) did most of the talking and work). The other guy (Charles) was pleasant, professional and didn't say as much (likely a trainee). I commend Cotton for listening to my request of not adding any coolant or trying to sell me on any other coolant system. The insults started with the unit being impossible to clean due to water runoff would go on the carpeted floor. I will not comment on anything I do not know, but thought there could be some way to brush a coil or to put plastic down in order to accomplish cleaning. Anyway, that may not be feasible, but once upon a time, another company had the unit apart more and cleaned some way or another without insult. The Cotton inspection this review is about went so quickly but with more insults, that it did not seem as if all the inspection points could possibly have been attended to. So I looked at my copy of the coupon which was exactly like the one I gave your guys. I asked Greg if he did all the inspection points on there, and he said yes. It didn't seem possible, so I looked down the list and saw where they were to change all disposable filters. That was only the 3rd item on the 20 point list and it was not done. I asked and received another insult that 20 x 16 filters were not standard and likely not on their truck. So as they were leaving, I went to their truck with them in case it was and since not on truck was told that one would get dropped off at the condo office for me. This has not happened.
Worthy of mention: I asked more than once about how the unit was cooling. I mentioned it seems to be cooling fine and they confirmed that with me. Regardless the insults didn't stop. As we were leaving down the hall, I mentioned my Dad was an engineer at GE for units like those in the hallways of the condo building. I don't know what I was thinking, but I am proud of my father's accomplishments and of course, Greg had to say he hates GE. That is perfectly ok since he didn't have my respect at all at this point. It just confirmed he was negative to the extent beyond the job he was hired to do.
"Dear Member, I'm sorry to hear that you felt insulted, that is never our intention. I have spoken with both technicians and have learned that your residence is in a high rise building that was initially setup to be a commercial building. Therefore the units are setup for commercial use. Commercial systems are much more difficult to clean and with it being on carpet it cannot be hosed out. Most condensers on residential units are located outside and make it possible for them to be hosed out. I am assuming this is why your condo recommends one company to do the work, as they know your building is setup for commercial and know to come prepared for commercial cleaning. While we can and do clean commercial units they are not included in the Angies List coupon. I understand your condo is residential, however the building that it is located in and the units are considered commercial. Everything that is listed on the inspection sheet you received for A/C is everything that was checked and/or cleaned. All of the items listed on the Angie's List inclusions are located on that sheet. A 20x16 filter is not a standard size and per our Angie's List, we “change standard disposable filters”. Even though your filter size was not included in the special, our technician did drop one by your condo office yesterday when we received it at our office. I believe there must be a misunderstanding about GE. The head technician that was at your property has numerous family members whom have or still work for GE. The company he came from actually had a partnership with GE and I have always heard him speak very highly of GE. I also worked for GE years ago and think very highly of the company and its numerous outreach in the Louisville area. I'm sorry if you felt he was talking negatively about GE at all. I know that was not his intention. Our General Manager whom was the lead technician that day at your condo called you yesterday to apologize for any wrong doing and to let you know that your filter was in and would be dropped off at your condo office. He relayed to me after your conversation that you did not feel insulted and that everything was fine now. If you are still not satisfied or have any concerns please feel free to contact me directly at (502) 276-2500. Thank you, Melissa Thomas, President"
"Thank you so much for the positive feedback! We are so happy to hear you enjoyed your service. Please do not hesitate to call us for your future HVAC needs. Thanks again! Melissa Thomas President"
"Thank you so much! We are please to hear you enjoyed your service. Do not hesitate to call for your future HVAC needs. Thanks again! Melissa Thomas President"
"Thank you so much for the positive feedback! We are pleased to hear that you enjoyed your experience with our company. Please don't hesitate to call us in the future for any of your HVAC needs!"
"Thank you for the review! I apologize the service tech did not mention any tips for future maintenance. Feedback from our customers is what helps us provide the best service customer possible. We greatly appreciate your business and hope we can help with any of your HVAC needs in the future. Melissa Thomas President"
"Thank you so much for the positive feedback! We are pleased to hear that you enjoyed the service provided. We look forward to working with you again in the future! Melissa Thomas President"
"Thank you so much for your business and the much appreciated review. It is always a pleasure to work with such great customers, such as yourselves. Please let us know if there is anything else you may need. We look forward providing you with any of your future HVAC needs! Missi Thomas Owner"
"We appreciate the opportunity to assist (removed member name) again and thank him for his continued business. We also appreciate the positive feed back and continued business. Thank you! Melissa Thomas President"
"Thank you for the positive review for our company. We are glad that your unit is now working properly and efficiently. We look forward to doing business with you again in the future! Thanks Melissa Thomas President"
"Thank you for your positive review for our company. We appreciate your business, and look forward to working with you again! President Melissa Thomas"
"Thank you for your purchase of a maintenance plan from Cotton Service Company. Your business is appreciated. We look forward to servicing your HVAC needs in the future. Melissa Thomas, President."
"Dear Member, We are pleased to hear that you were satisfied with our services. It is a goal of ours to maintain prompt and professional services. I will forward your positive review onto our technician, and hope to do business with you again in the future. Thanks, Melissa Thomas President"
"Thank you for such a nice review. It is our goal to make every experience a good one. Hope if you have any A/C needs in the future you will remember us. Thank you again for using Cotton Service Company. Melissa Thomas President"
"Dear Member, Thanks again for choosing Cotton! We are very pleased to hear that you are satisfied with our service. If there is anything else we can provide for you, just let us know. Thank you, Melissa Thomas President"
Licensing
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