CONNS AUTO SERVICE

Car runs great, but they had to keep over the weekend to complete.

great service - fair price and quality work

Very well.

Replaced water pump and fluids

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First I shopped around on price and found that this would be between $850 & $1200, so Conns was at the lower end of the range, but not the lowest, mainly because you pay retail list price for the Parts (can get on line for about $100 less), but you are also paying for the warranty.  He would have installed parts I purchased on line, but would not warranty the parts (the manufacturer would) and I would have had to wait about 5 days to get the parts and the car was no longer drivable, so it would have cost me a rental or imposing on friends/family to drive me to work for a longer period of time.  So I spent the extra $100 at this point.
Then I did research on quality of the shops including but not exclusively Angieslist.  I choose Conns Auto Shop because they had the highest positive ratings and the least negative ratings of all the shops in Louisville from all sources.
I found the owner Dave Conn to be up front, forth coming and honest.  He kept me informed throughout the process, which took about 2 days.  The work is about a 7-8 hour job, but he also has to send out the flywheel to be resurfaced.
While disassembling the transmission, they ran into a problem where it would not come apart.  There were fibers from the clutch wrapped around some internal parts.  Dave called me to let me know that they ran into this problem and that they will work through it, but could possibly damage some other parts.  Later on he called me to let me know they got it apart without damaging anything else.  This obviously took them more time then estimated, but he did not charge me any extra.  This to me is the definition of customer service, something I have never had at an automotive repair shop or dealership.  
I have never said in my 40 years of car ownership that I was extremely satisfied with any car repair shop, so this is going to be a first.  Dave was very professional and customer oriented.  I will bring all my out of warranty car repairs to his shop in the future and will highly recommend him to anyone I know when they need car repairs.

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No complaints. Family owned and run.

Evaluations, in order of significance:
Pros:
1. They were very fair on labor costs. They could have justifiably charged me more for labor than they did.
2. Excellent communication. They called me before doing anything, and explained clearly why the work needed to be done.
3. My car starts much more quickly than it did before, validating the necessity of replacing my distributor.
4. The 5% Angie's List discount really paid off! Saving $28 is awesome.
Cons:
1. The markup on parts is a bit high. An Autozone distributor is $286, and garages usually get a discount because they buy lots of parts. Even if the part they installed is higher quality than the Autozone part and therefore cost more (very possible), they probably still got the part for about that price, because of the discounts they receive. A $65 markup seems steep when I'm already paying for labor separately. With that said, most garages do this, so I can't complain too much.
Overall: I'm happy and I'll be going back.

They have it back before they were supposed to have it back to me.  I was pleased with them.

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Conn's is so trustworthy and very knowledgeable.  I arrived to pick up my car at 5:20pm not realizing that they close at 5pm.  Nevertheless, they kept the store open for me!  I thought this was exceptional and representative of the type of business they have.  

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Everything was excellent.

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My experience went very well. The staff was personable, professional and knowledgeable in their field. The estimate was reasonable and I would recommend this company to others.

I have been using them for years. They always do a good job, they are very friendly, and they don't try to get you to pay for anything that you don't need.

Expensive, but thorough job. Workmanship is good, but be prepared to pay for it. Personally would rather pay more to get the job done right.