Collegiate Pools

I was very hopeful for this service. Red flag #1- On the evening of the third 3rd visit- I noticed the pool water was pumping slowly. I opened the pool filter- it was full. There was no bad weather that day to cause that. I was pretty disappointed especially since cleaning the filter is always step 1 in the pool cleaning process. Later, I noticed some algae lines in the pool. On the evening of a pool cleaning I came home from work to find the algae marks were still there. Thos told me that the pool wasn't being brushed- again, another basic yet critical step in a cleaning a pool. Then the last straw was when after a pool cleaning- my pool still had a green tint in the water and more algae (see attached). So I tested it. I was shocked to see that the pool had hardly any chemicals in it at all. I checked my invoices and I was charged for chemicals. But the invoices proved my suspension- during all of cleanings the only chemicals the pool was getting was 1 or 2 bags of shock.

I have used them for the last five years when they showed up they would do a good job, but there were times when they were late and when they were not coming, I had to call them but when they did show up, they did a good job your choice is yours.

I'm going to leave this up for one day in hopes of getting them to actually return a phone call. I have texted and I have called multiple times over the last couple of weeks to know avail. We have been using them for 3 years and now all the sudden can't get anyone to give me a call so I will hold back on my actual review for 24 hours. If I do not hear from them within 24 hours I will leave my full review

Job well done. I was very surprised that on 2 occasions I was not home when they arrived and they cleaned the pool anyway instead of canceling my appointment. The entire team is amazing

Prompt, polite, knowledgeable, responsive to special requests. Highly recommended.

They do excellent work! Have used them over 4 years. Highly recommend them!

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My pool looks better than ever. I have lived here for 30 years. They know and do their stuff

Too early for evaluation, they have only visited once

They say they put chemicals in when they did not. I had to call them to see if they were going to show up. Worked maybe 30 minutes and would not tell me what they put in my pool. Then they want to charge you for chemicals they do not put in. I even asked them and they could not tell me but I sure got charged. Do not recommend it!!

The initial phone call for scheduling was great. I had a date set, and the only reason I knew it changed was because I reached out when I never heard anything back when no one showed up that week. They came out the following week, and it was two young kids, one of which didnâ t seem to have a clue what he was doing and stood around on his phone after dropping the pool cover in the pool making all of the stuff on top fall in to the pool. Had the cover not fallen in, the pool was crystal clear when they started taking it off. They did a vacuum, which still left a huge chunk of the stuff on the bottom after they left, and the pool cover was not rinsed off and just rolled up in a ball left on our deck. They werenâ t going to put the ladder in until I mentioned it, and the chemicals they used just made the pool cloudy. The debri that was cleaned out, the guy just threw over my deck so it was all over the side of my deck, on my deck, on the railing, and on the ground! So I had to clean that up too. For the price that they charge for â deep cleaning pool openingsâ and for what service I thought I was going to receive, I am extremely disappointed. Will not be using their service again.

Friendly and good customer service.

Greta to work with! They closed my pool for the winter and Iâ ll definitely hire them to open my pool for the summer!

Takes a little time to respond back because they are so busy but once they came William did a great job with his son. He is very knowledgeable about pools and is very patient with me and not knowing pools.

communication has been a little slow, but love working with Stephanie!!!

Very responsive and reliable.

they were very prompt

Very professional company. I called told them the problem they came the next day and fixed my problem. I plan to call them back when we get ready to close the pool.

Very nice people! They were able to help us quickly in a busy time and were informative when I initially inquired on what I needed!

They are very personable and dependable! When they cleaned our pool, they paid great attention to detail! They also installed a new sand filter for us. They followed up a week later to make sure everything was going well! This is a huge improvement from past pool companies we have used. -Genevieve

Dependable, get back with you promptly.

no comment.

The pool tech â William â so far has done a great job opening the pool and weekly maintenance. The only area I would like to see improve is response my questions. When you start a service and have questions it would be good to have a response in a timely manner.

Good job I will use this company again.

Very prompt response and customer service oriented.