Carpet- Rx of Louisville

Royally screwed up our carpet.  No real way to fix it.  When I called to talk about making it right he accused me of being nasty, blamed my contractor and hung up on me.  STAY AWAY!!

Complaint: I contacted Carpet RX of Louisville to clean the carpet. There were several stains and an intense pet odor. The odor elimination was stress as the primary reason for cleaning. Once the owner arrived at the house Saturday, we discussed him cleaning the in the basement floors and the tile floors in the kitchen and bathroom. I emphasized again the pet smell plus the need for the grout to be clean on the tile floors. We agreed to a price and that afternoon he and his wife began cleaning. When I return, they were finishing the last of the main floor tiles. The house had a pleasant smell because of the chemicals used for cleaning, but the grout did not seem to be cleaned and I mentioned it to his wife. She said it will be clean, but the floor were wet. Once the floors dried and the chemical smell left, the pet odor was not any better! There were several spots on the floor, and the tile grout was not cleaned. I called Monday and said there were problems with the cleaning, and he said he could come back over to clean it again. That sounded fair so I said okay. He said he would call me back to schedule a time to come back. Two days later, Wednesday, he had not called, so I call him. He did not answer, so I left a message. Two more days past (Friday), he had not call back, so I called again. He did not answer, so I left another message. I suspected he was screening my calls, so I called from my work phone. He answered this time! When I said who I was, he said he was up to his knees in ?p*ss and sh*t? and he could not talk and hung-up on me.  He never called back.

Desired Settlement: I only want the carpet to be cleaned properly and the pet odor to be addressed. Furthermore, I expect the grout to be cleaned. A quick and simple return of my phone call and re-cleaning will suffice.

Adam & Brandon arrived on time (actually early), and were quickly in 'n out.  These two were pet friendly and even took time to play with my Boston Terriers.  Adam is considering making one of them the Carpet Rx mascot.  Bottom Line:  These two guys love their job, do great work and were a pleasure to have in my home.