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Cair Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We are a Family owned company with over 25 full time employees. We are fully licensed and insured. We offer special financing and payment plans for all of our customers. We are available for service, replacement, remodels, additions and new construction. Additional phone number - (502) 410-2412. Additional DBA - Cair Heating and Cooling LLC.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Gas furnace, air cleaners, air conditioners, electric air handlers, geothermal & mini split systems., heat pumps, humidifiers, zoning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.112 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 17% |
Showing 1-12 of 12 reviews
Robert J.
May 2023
They installed my HVAC in late 2020, and when a part went out on it, they ignored the fact that it has a five year warranty on it, and charged me a discount price for the part instead of upholding the warranty that comes with the HVAC. DO NOT USE FOR WARRANTY WORK. They did discount the labor because the guy was there for 30 minutes, but on the invoice it says trip charge $81 Capacitor in warranty $180 but the owner says I didn't pay for it. And I just got off the phone with Trane, and they confirmed that yes it is under a full warranty and should have been covered. So Cair got a free part from Trane and charged me for it!! DO NOT USE CAIR!
Byron S.
Jul 2021
Very timely.
Jaime B.
Jun 2018
I paid $195 for service on my unit which was not cooling my home properly. I called back in a week when my unit was still not sufficiently cooling my home and simply stated, I did not want to pay a service charge for the second run when my unit was not sufficiently working after the first run. I was told if the part they replaced was not faulty, I would have to pay another charge. The part they replaced was not my issue, clearly, if my issue was not corrected. What is waiving the service charge to come out and rectify my issue a second time, when it was not corrected the first time? It should be an assumption. I would definitely NOT recommend using this company.
Anthony J.
May 2017
Everything went great, the tech explained everything to me and gave me some suggestions without any upselling. I would use them again in the future.
Dawn B.
Jan 2017
That was fine. Price was good.
Matt B.
Dec 2015
unknown
Charles C.
Sep 2015
The technician showed up on time and went right to work. He was professional and was able to answer any question I had about the A/C and Furnace. He was friendly and even tried to help coax the neighbors dog that got loose. He finished on the outside unit and left no mess. I will use Cair again if needed and recommend to my neighbors and friends. Also, the dog finally ran back into the neighbors house, so it was good all around.
Response from Cair Heating & Cooling
"Thank you for the kind review. We try to take pride in our work and happy that you were pleased with what we did. Also glad the dog is safe.."
Bill R.
Aug 2015
.
Sheelah P.
Aug 2015
They were absolutely great with follow up, very friendly, thorough and neat.
Response from Cair Heating & Cooling
"Thank you for allowing us to work with you on your home. we hope everything is working well on your home and hope you have a happy rest of the year. Let us know if there is anything else we can do for you."
Janice C.
May 2015
I ask that a service man show up and make sure the air conditioner worked. I also instructed them to clean the furnace and the air conditioner. When he arrived he told my renter the furnace filter was dirty and he didn't have time to clean it. He decided I needed a new disconnect box which he installed. He told my renter to put a lock on it since it looked like it had been tampered with. After he left, my renter tried to put a lock on the box but it had been improperly installed ad wouldn't close. The serviceman left without checking to see if the air conditioner worked. The air conditioner worked when my renter turned it on but it was blowing out hot air. If the service tech did what I ask he would have known that. In the end we hired another company to fix the box so it would close.
Response from Cair Heating & Cooling
"I am sorry for the negative response and I have talked to the service technician that was on site. The technician stated that from the moment he was on site the renter was very aggressive and under the influence of adult beverages. We went through the house checking the indoor and outdoor unit. He stated the unit in the rental was over 20 year old and had not been maintained very well to that point and showed signs of problems and might need to be replaced in the near future. After going through the system the technician told renter that the filter was clogged and needed to be replaced. We also noticed that the reason the unit was not working to that point was the disconnect box and the box was replaced at that time. He went over concerns on possible tampering with the unit and mentioned putting a lock on it. We are very sorry that the owner of the rental was unhappy with our service. At no time were we notified of any concerns with our work. Had we been it would have been addressed in a prompt manner at no cost if it was due to our error."
Jean W.
Oct 2013
Of the two companies in town offering a special rate, only CAIR took the time to measure and remeasure and discuss how tight the fit would be. Then the guy (the estimator) also met with the installers (from CAIR, of course) to discuss his measurements and any problems they foresaw. The other company showed me lots of paper, and smiled a lot. No measuring. It was for the same Carrier/Bryant unit(s). CAIR came on time, called first, were very pleasant and cordial, wasted no time, and answered all my questions. Cleaned up perfectly. That's what I call service!
Mitch H.
Jun 2013
I thought that they were very prompt, the guy when I called the day before came out the next day. It was after hours and that is why I had to wait till the next day. They were pretty promptly said that they would be here when they got here. I did not have any complaints about it. He was pretty quick. Price wise it is pretty hard to gauge that. The only reason why I used them was because I had that coupon for $75 and the rest was what I expected in the two hundred dollar range. He made sure that everything is working well and there are no issues.
Licensing
State Contractor License Requirements
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FAQ
Cair Heating & Cooling is currently rated 4.1 overall out of 5.
Cair Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Cair Heating & Cooling offers free project estimates.
No, Cair Heating & Cooling does not offer eco-friendly accreditations.
No, Cair Heating & Cooling does not offer a senior discount.
Yes, Cair Heating & Cooling offers emergency services.
No, Cair Heating & Cooling does not offer warranties.